Customer Service Social Media
Resume:
Tabatha Mohamad
Broken Arrow, OK *****
***********@*****.***
Client Experience Specialist
Work Experience
Residential Assistant
Village Health-Broken Arrow, OK
February 2024 to Present
• Assist guests/residents with typical daily tasks
• Ability to react quickly and effectively with high attention to detail and fast learning ability
• Ability to effectively manage sensitive and confidential communications and information, while maintaining a high level of poise, tact and diplomacy
• Good understanding of needs
• Maintain an immaculate workspace/living area, for all guests/residents/employees
• Consistently demonstrate a high sense of urgency and ability to work under pressure
• Experience in overcoming unexpected difficulties and using logical problem solving skills
• Become and remain knowledgeable about community standards, expectations and state regulations
• Deliver world class customer service and build up resident/guest satisfaction and loyalty
• Attention to detail
• Capability to work well under stressful situations
• Proficiency to work simultaneously with multiple clients/residents
• Able to work on multiple tasks at the same time, under moderate amounts of pressure for results, with frequently changing priorities and requirements for extreme accuracy
• Demonstrate outstanding verbal and written communication skills
• Ability to effectively interact with a diverse leadership team, staff, and third party associates, including vendors, providers, and visitors
• Working independently or as a member of a team, and the ability to work with limited supervision
• Document all information as required or needed
Annuities Customer Support
DXC Technology-Tulsa, OK
May 2023 to October 2023
• Answering a constant flow of in-bound customer calls with minimal wait times, in a remote setting
• Assist clients with private information about their annuity accounts
• Handled customer inquiries and suggestions courteously and professionally
• Actively listened to customers, handled concerns quickly
• Maintained up-to-date knowledge of product and service changes.
• Daily TEAM meetings with team members to stay up to date on all policies and regulations
• Completed data entry tasks with accuracy and efficiency.
• Checked for accuracy by verifying data and records.
• Daily Email/Chat correspondence
• Form/Document explanation and delivery via mail/email/fax Social Media Moderator
Alorica-Tulsa, OK
November 2021 to May 2023
• Familiarity with Microsoft Windows, Word, Outlook, and Excel applications
• Ability to react quickly and effectively with high attention to detail and fast learning ability
• Comfortable viewing graphic content
• Ability to effectively manage sensitive and confidential communications and information, while maintaining a high level of poise, tact and diplomacy
• Good understanding of social media pop culture
• Consistently demonstrate a high sense of urgency and ability to work under pressure
• Experience in overcoming unexpected difficulties and using logical problem solving skills
• Review content and conduct the content quality control, ensuring the content complies with local policies, laws and regulations
• Become and remain knowledgeable about community standards
• Interpret and apply complex polices and guidelines to content
• Deliver world class customer service and build customer satisfaction and loyalty
• Attention to detail
• Capability to work well under stressful situations
• Ability to type a minimum of 40 words per minute efficiently and accurately
• Proficiency to work simultaneously with multiple computer applications and databases, working on multiple tasks at the same time, under moderate amounts of pressure for results, with frequently changing priorities and requirements for extreme accuracy
• Demonstrate outstanding verbal and written communication skills
• Ability to effectively interact with a diverse leadership team, staff, and third party associates, including vendors, providers, and visitors
• Working independently or as a member of a team, and the ability to work with limited supervision Administrative Assistant/Receptionist
Claire Fey Wellness-Tulsa, OK
February 2019 to October 2021
• Answer, screen & route telephone calls and use appropriate telephone etiquette
• Assist in responses to internal/external guests including letters, phone calls and coordination of wellness therapies
• Gather confidential customer information and billing information
• Ability to handle confidential and sensitive material
• Become familiar with business functions in order to communicate effectively and accurately in completing tasks
• Return customer calls as needed
• Ability to work independently with limited daily supervision
• Enthusiastic, dependable, highly motivated and detail oriented
• Greet customers in a professional manner on the phone or in person
• Direct customers to the appropriate waiting area
• Monitor the facility entrance
• Assist employees as needed
• Completes work in a timely manner while balancing multiple priorities, demands and interruptions
• Package products and items for mailing/shipping
• Inspect products/items for quality and label all products/items correctly
• Upsell products/items and therapy packages
• Photograph all products/items for website display/storefront
• Photograph wellness therapy rooms, staging for website display
• Create and design product labels, images and marketing material in Photoshop
• Compile, and assemble photos, labels, images into a final product for letters, records, reports, etc.
• Manage outgoing marketing campaigns
• Expertise in Calendar Management
• Proficient in Scanning Documents
• Maintains day to day office support functions such as stocking printers, handling sensitive documents and mail, deliveries, and other needs
• Ensure that office bills are paid on time.
• Filling paperwork such as billing, statements, and documents
• Organize company events
• Corresponds emails on behalf of company owner
• Organize office and record keeping
Customer Service Representative
Vartec Telecommunications-Tulsa, OK
January 1999 to February 2000
• Data Entry
• Escalated Customer Service
• Answer incoming customer calls
• Assisted customers over the phone with products or product troubleshooting
• Record customer information; name, number, address, email, payment, billing information
• Record Summary of phone calls in customer information box
• Enter in all customer data from written papers into computer systems/required programs
• Issue or deny credits on customer phone bills
• Upsell products and services
Skills
• adobe photoshop
• basic
• call center
• communication skills
• computer skills
• customer relations
• customer service
• data entry
• dependable
• Administrative Assistance
• Customer service
• Live chat
• Windows
• Leadership
• Quality assurance
• Front desk
• Quality control
• CRM software
• Technical support
• Upselling
• Customer relationship management
• Adobe Photoshop
• Phone Etiquette
• Help Desk
• Troubleshooting
• Desktop Support
• Calendar Management
• Communication skills
• Organizational skills
Links
linkedin.com/in/tabasaurusrex
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