Energy Efficiency Specialist

Nahida Hassan

*** ***** ****, *********,

Birmingham,B23 7HE

Mobile. 073******** Email: ******.******@*******.***

PERSONAL PROFILE:

I am a organized and adaptable individual with five years’ experience working in various office environments. I am a hard-working individual who is capable of striving independently and participate exceptionally well in teams. My attention to detail and excellent time management skills means that every task is completed efficiently and to the highest possible standard. I have a calm and patient disposition meaning that I can work effectively under pressure and focus on the task in hand. I have had gaps in my employment due to family commitments however I would like to take this opportunity to take on new challenges where it can progress into a career.

EMPLOYMENT HISTORY:

Energy Specialist- Sigma Connected Ltd

Jan 2023- Present

-Billing queries (Taking meter reads, explaining bills to customers) .

-Supporting customers who cannot afford to top up on their prepayment meter, discussing credit advances and agreeing debt recovery rates .

-Successfully addressing customer energy consumption concerns, explaining consumption and energy efficiency measures that can help customers lower their bills.

-Resolving complaints at first contact where possible, relating to billing errors, failed metering appointments etc.

-Discussing customer vulnerability, priority service register and providing appropriate solutions/sign posting.

-Gaining customer agreement for Smart meter installation and working to targets associated with this.

FNOL Claims Handler – CAMS Nationwide Assist Sep 2016 – 2018

-Deal with non-fault RTA claims at FNOL stage.

-Asses liability for Credit Hire, Credit Repair and need for replacement vehicle

-Obtaining repair estimate and discussing with the client the best options in relation to repairing the vehicle.

-liaising with repair garages and speaking with engineers to obtain repair estimates

-Negotiate with insurers in regards to liability and speaking to witnesses, sending out and chasing witness evidence.

Fleet Admin, Taxation & Cherished – Lloyds Banking Group Jul 2016 – Sep 2016

(Temporary Contract) (Lex Auto Lease)

-Effectively handle inbound calls and emails responding in a professional manner.

-Ensure all managed vehicles are administered to comply with licensing and MOT legislative 5.

-Ensure all fixed penalties area administered and or paid within strict time limits to protect the business or the customer from further prosecution or financial penalties.

-Ensure vehicles info is reported to regulatory bodies to satisfy their requirements relating to parking’s fines, speeding’s, congestions and SORN declarations.

-Maintain an effective internal controls framework

Receptionist /Telephonist – NHS Sexual Health Services Jan 2016 – Jul 2016

(Temporary Contract)

-Ensure an effective and efficient reception service is provided to patients and any other visitors to the clinics.

-Deal with all general enquiries, explain procedures and make new and follow-up appointments.

-Explain clinics arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

-Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.

-Ensure all policies are followed and due diligence is completed to ensure we stay FCA compliant

Mortgage Underwriter – Royal Bank of Scotland Jan 2015 – Dec 2015

-Mortgage underwriter with a £750,000 mandate residential / buy to let.

-Assessment of risk against our current lending policy

-Completing detailed income and expenditure in order to ascertain affordability

-Completing KYC verifications and examining documentation

-Inbound and outbound calls to mortgage brokers and customers

Office Assistant – Gateway Training Jun 2014 – Nov 2014

-Making Invoices

-Taking orders for business essentials

-Filing business documentation

-Data Input and handling

-Cash handling

-Dealing with customers face to face/ over the phone / email

Customer Assistant – Vue Cinema Jan 2013 – Apr 2013

(Temporary Role)

-Concessions/ Cash handling

-Dealing customer face to face

-General cleanliness

-Meeting Targets

Sales Trainee Manager – Civeo Energy Efficiency Oct 2012 – Dec 2012

(Company redundancy)

-Visiting domestic properties

-Dealing with customers face to face

-Organising applications

-Setting out territory for team members

EDUCATION:

2005 - 2010 Broadway Secondary School, Birmingham

GCSEs: 8 A-C grades including Maths and English

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