Customer Service Office Manager

KEISHA D. YOUNG

OFFICE MANAGER: DEPT. OF ADMINISTRATION

CONTACT

Location: Little Rock, AR 72209

Phone: (501)- 478 - 8073

Email:*************@*****.***

LinkedIn.com/in/keishayoung72

PROFESSIONAL SUMMARY

Devoted action-oriented strategic leader with 16+ years of managerial experience invested in excellence. Sets clear expectations and goals for employees to strive for positive results based on achievable problem- solving. Develops effective team-building strategies to promote the individual growth of associates in a positive work environment. SKILLS

Administration, Supervisor, Data Entry

Customer Service, Sales, Compliance

Leadership & Management, QuickBooks

Basic Accounting Principles,

Training & Development,

Planning & Organization

Scheduling, Time Management,

Relationship-Building, Team Building

Problem Solving, Conflict Resolution,

Written & Oral Communication,

Interpersonal Abilities, Organizational

Office Management

Microsoft Office: Word, Excel, Teams,

PowerPoint, Outlook

Google: Gmail, Calendar, Docs, Sheets,

Zoom, Skype

Windows and Mac

PROFESSIONAL EXPERIENCE

Delivery Driver, DoorDash

2020 - Present

· Uses keen attention to detail and excellent navigational skills to deliver products in a timely manner

· Provides extraordinary customer service with each delivery and builds daily positive rapport with customers

· Exceeds punctuality with delivery destinations through implementation of mobile GPS skills

· Provides a safe and clean environment for consumer products to eliminate health risks for the best delivery outcome

· Accurately performs pre-delivery inspections of orders for guaranteed quality assurance Administrative Assistant, Smart Choice Delivery

2018 - 2019

· Identified operational process inefficiencies and made recommendations accordingly to management and executives

· Verified warehouse inventory according to trucking analytics

· Dispatched and assigned truck drivers to variously scheduled locations

· Evaluated invoices to determine accurate financial information

· Generated weekly and monthly reports for management and directors

· Maintained customer satisfaction rates by developing meaningful relationships with clients

· Evaluated procedures and improved processes to streamline office operations

· Prioritized customer correspondence professionally and punctually via phone and email

· Performed all clerical duties in an office setting

· Coordinated office activities and operations to ensure efficiency and compliance

· Assisted colleagues whenever necessary for the greater good of the team Assistant General Manager, Slim Chickens

2015 - 2018

· Developed action plans/communications to associates

· Supervised staff to achieve a favorable customer experience to increase customer service relations

· Identified store opportunities while developing timely solutions to ensure plan implementation

· Achieved and exceeded weekly, quarterly, and annual sales as well as other targeted profit margin goals

· Increased sales by working with other department managers to maximize sales and profits

· Promoted strong relationships with local community organizations within the franchise’s surrounding area

EDUCATION

High School Diploma

2001, Ansbach High School

· Assisted with staffing, reducing turnover, and increasing retention

· Ensured store compliance and associate knowledge of federal, state, and local laws while adhering to company policies

· Completed performance reviews and provided essential feedback and direct reports to upper management

Manager, Church’s Chicken

2002 - 2015

· Communicated necessary information to associates to help them effectively execute their duties

· Served as a liaison to store/district managers for the overall effectiveness of the department

· Provided timely individual/department performance feedback to Assistant General Managers and associates

· Provided clear and strategic direction to focus on company priorities and visualized future plans for overall department improvement

· Managed total store operations in the absence of upper management

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