Salesforce Administrator Customer Service
Resume:
Salesforce Administrator
***********@*****.***
USA
Skills
Professional Summary
Professional Experience
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Waterfall
Agile
Spiral
DevOps
Apex
Core Java
Transact SQL
HTML
CSS
Eclipse
Force.com Eclipse IDE plug-in
Force.com IDE
Salesforce CRM
Workflow and Approvals
Reports
Dashboards
Analytical Snapshots
Case Management Automation
Custom Objects
•
•
•
•
•
•
•
•
•
•
Having overall 7 years of IT experience, with 5 years of good exposure in Salesforce Administration & Support and 2 years of experience Salesforce Development. Strong knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team Hands on working experience in Role Hierarchy, Custom Profiles and Public Groups creation and User management.
Collected and arranged financial information and entered details into Acumatica financial management system.
Executed financial reporting, managing prepaid accounts, schedules, reconciliations, event settlements and month-end accruals.
Assisted CFO with year-end financial audits.
Created journal entry schedules to improve efficiency, support and documentation of accounting processes.
Completed end-of-year financial audits by collaborating with various coworkers. Increased efficiency, support and documentation of accounting processes by creating detailed schedules for journal entries.
Performed testing of audit areas for fixed assets and accounts Receivables. Set up and improved accounting systems and processes to meet business needs and maximize operational success.
Evaluated and improved accuracy and completeness of financial records. Supported human resources by preparing payroll checks and employee liability balances.
Reduced audit risk through analysis and preparation of deliverables for CPA audit firm.
Detail-driven accounting professional experienced in examining and analyzing accounting records, financial statements and financial reports to assess accuracy and compliance with generally accepted accounting principles and standards. Proven to analyze accounting processes, identify deficiencies and formulate and implement corrective action plans to achieve compliance and mitigate risk. Excellent leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well. Hands on experience with Roles, Profiles, Permission sets and Organization Wide Defaults, Sharing Rules.
Coordinated and transferred knowledge to the offshore team. Participated in requirements gather and develop data model to suit complex business needs.
Closely worked with Salesforce Consultants while implementing the solutions for the requirements.
Involved in Imple mentation of Analytics cloud- Wave Analytics platform. Customized the Dashboards to track usage for productivity and performance of business centers and their sale.
Created Wave Analytics Permission Sets and Assigned them to Users. Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects. Developed Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
Developed workfl ow rules for various tasks and Email alerts as per the requirements. Developed a flex based custom application for data validation and checking for data discrepancies.
Developed and supported Extraction, Transformation and Load process (ETL) using Informatica.
Salesforce Administrator, Doublene, USA
Responsibilities: -
Aug 2023 - Present
IDE : -
SDLC Methodologies: -
Salesforce Technologies: -
Languages/Scripting Languages: -
AUTOMATICA SKILLS : -
Verbal and Written Communication
Journal Entry Preparation
Accounting Procedures Validation
Payroll Auditing
GAAP Accounting Practices
Critical Thinking and Analysis
Flexible and Adaptable
Positive Team Player
Account Reconciliation
Reliability and Integrity
Improvement
Payroll Management
Deadline Attainment
Creative Thinking
Time Management
Responsible for all the activities related to configuring data loader, uploading data in CSV files into salesforce.com and checking for the corrections of the data. Created Templates, Approval process, Approval page layouts and defined approval actions on them to automate the processes. Configured and developed Dashboards, Ad HOC Reports and Report Folders, Record Types for different user profiles based on the need in the organization. Implemented formula fields, Validation rules, workflow rules and workflow approvals. Created custom objects, fields which were gathered in the business requirements which are useful in the validation of entitlements. Created workflow rules to automate Tasks, Email Alerts, Field Updates, Time dependent actions and outbound API messages. Helped users with chatter teams/Groups and follow applications as well. Provide training for new users and updates for other pre-new releases/capabilities. Provided support for the production tickets to solve them in couple of days. Deployed the complete application in incremental change sets. Implemented real-time reports to measure success such as current and historical case volumes. Developed, Document, Maintain and enforce data processes and procedures designed to improve and maintain a high level of data quality and integrity. Created user Roles and Profiles, security controls and shared setting in the sandbox environment. Involved in Data migration from excel to salesforce using Apex Data Loader. Assisted in the implementation of security practices by monitoring login and user activity, de-activating unused users and auditing field and profiles access and security permissions on service cloud.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Environment: Apex language, Apex Data Loader, AppExchange, workflows and approvals, reports, Dashboard, custom objects etc.
•
•
•
•
•
Implemented pick lists, dependent pick lists, and validation formula fields to the custom objects.
Developed Approval process for the application by implementing custom formulas in various stages of approval.
Developed Visual force pages to enhance User Interface on Salesforce Platform. Imported data into custom objects from various sources using Data Loader. Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.
Environment: Salesforce.com, Informatica power Centre 10.7, Apex, XML, Controllers, Sharing Rules, Workflows, Email Updates, Eclipse IDE, JavaScript, Web Services API. Salesforce Administrator, Tec Artists, India
Responsibilities: -
Jun 2016 – May 2022
Education
Masters in Computer Science Engineering
Jawaharlal Nehru Technological University,
India.
Jun 2013 – Apr 2015
Bachelor of Technology in Information
Technology
Jawaharlal Nehru Technological University,
India.
Jun 2008 – May 2012
•
•
•
•
•
•
•
UML
MS Visio
SQL Server Management Studio
SQL Profile performance monitor
Microsoft visual studio2005/2008
Microsoft Office Suite Workbench
Force.com Explorer
Other Tools: -
Data modeling: -
Contact this candidate