Call Center Customer Service

Felicia Rios

Contact

**** ******** ***** ********* ** 37665

423-***-****

*****.******@*****.***

Objective

To secure a challenging position and expand my learnings, knowledge, and skills. Maintain customer’s satisfaction and improve customer experience through my problem-solving skills, customer experience, product knowledge as well as following all policy’s and procedures

Education

Independence University

4021 S 700 E #400,

Salt Lake City, Utah

84107

Key Skills

Verbal Communicating

Friendly

Multi-takers

Patient

Organized

Empathy

Problem-Solving

Good listener

Quick learner

Experience

Call Center Agent • Customer Service Rep (Retention) • Teleperformace – Bristol, TN

January 2018- December 2021

January 2022 – April 2022

Call Center Agent • Customer Service Rep (Retention) • Advanced Call Center Technologies, LLC - Johnson City, TN

August 2018-April 2022

Cashier • Cashier • Burger King Piney Flats, TN

July 2022-present

Human resource receptionist- Kingsport City

•filing documents •answering the phone •scanning documents •transferring calls •setting up interviews

At both call centers it was my responsibility to greet customers professional as the calls came in,, process payments, try to fix customers complaint to the best of my ability in a timely manner, deescalate angry customers, follow up with customers, manage and update customers account, persuade customers why not to cancel their service.

Career Summary

Established Call Center Representative with 4 years experience. Looking for a role to leverage my problem-solving and efficiency skills to help ensure customer satisfaction.

Contact this candidate