Customer Service Systems Specialist
Resume:
Makeya King
Fulton, MS *****
******@*******.***
Customer Service /Support Systems Specialist
OBJECTIVE: To obtain a customer service or communications position with (Company or organization name). An accomplished customer service and sales associate representative with over 4 years of experience in cash handling, sales, and collecting payments. An accomplished support Systems Specialist with over 6 years of experience in Tier I/Tier II Desktop Support, Information Security, Telecommunications Systems, Line installation and wiring. and Lean, Six Sigma process management. Highly motivated, result-driven, customer service associated with exceptional experience in delivering high quality support to customers. Demonstrates proven proactive and analytical abilities with effective communication, both written and verbally. Possesses the ability to lead efficiently and engage in teamwork with a positive attitude that conclusively produces results. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Signal Support Systems Specialist
Army National Guard - Amory, MS
April 2016 to Present
· Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), and other data communications networks.
· Repair, install, or maintain mobile or stationary radio transmitting, broadcasting, and receiving equipment, and two-way radio communications systems used in cellular telecommunications, mobile broadband.
· Run appropriate power, ground, or coaxial cables. Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
· Plan, implement, upgrade, or monitor security measures for the protection of computer networks and information. Assess system vulnerabilities for security risks and propose and implement risk mitigation strategies.
· Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Cashier / Customer Service and Sales Associate
Marvin’s Building Materials - Tupelo, MS
January 2020 to February 2022
· Performs sales counter functions such as order entry, special orders, and price lookup.
· Accept and respond to telephone inquiries from customers in a polite manner that provides the information sought by the customer. Makes new product recommendations to store management based on customer feedback and assists in cycle counting of inventory according to a schedule established by management.
· Assist with customer loading of items purchased in the store as necessary.
· Write sales orders and special orders using Marvin's point-of-sale system in an appropriate manner and so orders are processed completely and correctly by suppliers the first time.
· Submit instances of items with incorrect retail prices, items that will not scan properly, or items with incorrect descriptions.
Customer Service Associate
Lowe’s Companies - Tupelo, MS
January 2017 to December 2018
· Provides customers with pricing information for materials and labor costs for projects such as remodeling or construction projects.
· Helps customers choose products based on their needs and budget requirements.
· Maintains the store’s visual appeal by arranging merchandise in a way that catches the eye of potential buyers and explains technical details about products to customers who are unfamiliar with the item being sold. Ensures that all customer orders are accurately filled, processed, and delivered on time.
· Performs clerical tasks such as entering data into computers, answering phones, and filing paperwork.
· Assists customers with loading and unloading large purchases from vehicles. Assists contractors with selecting and ordering supplies for jobsite use. Interacts with contractors, architects, designers, and other team members throughout the project life cycle.
Education
Bachelor of Science in Economics
Mississippi State University - Starkville, MS
August 2021 to Present
Associate of Science in Business Administration
Itawamba Community College - Fulton, MS
2019
High School Diploma
Itawamba Agricultural High School - Fulton, MS
2016
Skills
• Analysis
• Installation
• Local Area Networks
• System
• Data Analysis
• Financial
• Software
• Administration
• Inventory Management
• Telecommunications
• Business Analysis
• Analytics
• Compliance
• Records Management
• Customer Service
• Information Assurance
• Economics
• Contingency Planning
• Multimedia
• System Analysis
• Hardware Installation
• Security Clearance
• Problem Solving
• Customer service
• Software troubleshooting
• Systems analysis
• Cash handling
• Clerical experience
• Computer networking
• Customer support
• Business analysis
• Cash register
• Pricing
• Telecommunication
• Sales
Certifications and Licenses
Pharmacy Technician License
January 2024 to Present
Driver's License
Registered Pharmacy Technician
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