Customer Service Representative

Mary Chidester

**** * ***** **** *** Jennings, OK 74038*918-***-***** *****************@*****.***

SUMMARY OF QUALIFICATIONS

Since 2014 I have been working remote positions where I have learned about self motivation, time management, and organization. And most importantly customer service: I now have the ability to provide friendly, professional customer service. Whether it is dealing with escalated customer issues, or tracking orders to helping make payments I can handle interactions based on company policies, and what the customer needs. I have also provided general troubleshooting to determine software vs. hardware issues as well as helping customers complete replacement orders. PROFESSIONAL EXPERIENCE

Tulsack 01/10/2024-5/29/2024

Packing Inspector-Inspected paper sacks to ensure qaility before packing Capgemini 11/2021-01/10/2024

Insurance resolution specialist for CVS pharmacy

● Process insurance claims for medications, and if there is a rejection, I will work to determine what the issue is and figure out what needs to be done to allow the prescription to process.

● Work with patients to keep them updated on what is going on with the prescription and what is needed for the prescription to process.

● Work with the insurance companies to understand the rejections, and what is needed based on the patient's particular insurance plan.

● Work with the Doctors office so they know what is going on with the patient's care, and explain the next steps based on the patient's insurance plan.

● I have also grown within the role and I also assist other agents with understanding next steps to working their claims. I do this via chat, calls, and video calls. I utilize multiple systems throughout the day, navigating each of them successfully to fulfill my duties. US Tech Solutions 7/2021-11/2021

Customer Service Representative for Hyundai RoadSide Assistance this was a temporary position where I would:

● Answered phones to support customer that are broke down on side of the road

● Provided accurate customer details to ensure eligibility and break down location

● Assisted with tracking of service so the customer can know when their tow truck or service will be arriving,

Kelly Personnel 10/2019-01/2021

Customer Service Representative for Apple

● Answered phones to provide friendly professional customer services

● Provided answers to customers about billinging while maintaining high level of security for company and customers

● Processed refunds per company policies

● Providing troubleshooting steps for hardware and software issues

● Set up repair orders and processed payments for services Sykes 11/2018-10/2019

Call Center

● Answered phones for online clothing company

● Billing questions

● Order tracking

● Placing orders and processing payments

● Keeping detailed notes about the interaction

BlueStem Brands 03/2017-02/2018

Call Center

● Provided friendly and profession service via phone for online shopping company

● Answered billing questions about monthly payments and interest

● Order tracking and reporting lost or not received orders

● Keeping detailed notes about the interaction

Kelly Personnel 10/2016-03/2017

Call center

● Temporary placement for BlueStem Brands

Education

Some college Applied Science Accounting

GED

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