Customer Service Representative
Resume:
Kimberly Pompey
Tallahassee, FL *****
*********.****@*****.***
I always strive to make someone's day better by offering exceptional Customer Service with a smile. Helping is my passion, and my goal is to obtain a career in a field that best suits my skills and or abilities, or where I can learn and grow.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Navient - Herndon, VA
August 2023 to Present
Receive calls and inquired in regards to the Affordable Connectivity and Lifeline program, closing applications per request of customers, provided knowledge to consumers about the programs and how to qualify, explained the issues that were needed to be resolved in order for application to qualify, defused emotional and or angry situations in regards to consumers losing their benefits or failing to do a recertification for their benefits. Successfully handle calls in a timely manner, deescalate calls where a consumer may be very upset, provide excellent customer service. Cab Driver
Yellow Cab Co - Tallahassee, FL
April 2023 to August 2023
Transported passengers daily to doctor appointments, work, home, school e. t. c. Provided above average customer service, abided by Yellow Cab Co rules in order to provide the best and safest experiences for passengers.
Canvass Lead/Trainer
Blue Velocity - Tallahassee, FL
June 2022 to November 2022
Visited neighbors in the community to educate on women's reproductive rights, asked questions in regards to surveys, trained new hires how to conduct themselves while canvassing, answered questions, led by example as to how communication should be between canvassers and residents. Worked with canvass organizer to ensure productive work days. (Seasonal employment) Provider Services Representative
Computer Merchant - Tallahassee, FL
May 2021 to March 2022
Received inbound calls from healthcare providers in regards to claim status and or payment of claims. Handle calls in a efficient manner.
Transferred calls to the appropriate department for escalations and other inquiries. Ability to handle high call volumes.
Cashier/Customer Service
AMI - Tallahassee, FL
August 2020 to December 2021
Greeted customers, operated P.O.S system for customer purchases, processed credit/debit cards for gas, beer, w.t.c, conducted inventory, assisted in the deli with cooking, and preparing food, cleaned store at the end of the shift, paid out lottery winnings, cashed out vendors. Campaign Canvasser
Margaret Franklin - Tallahassee, FL
May 2020 to November 2020
Went to various neighborhoods, businesses, stores encouraging voters to vote for Mrs. Franklin for commissioner. Initiated conversations with people in the communities to address the changes they would like to see. Passed out flyers and information in regards to Mrs. Franklin and her accomplishments. Started a food drive for the community and also fed the homeless to help inspire them during their trying times. Merchandiser
SAS Retail Merchandising - Tallahassee, FL
March 2019 to November 2020
Merchandising through Walmarts for companies that have contracts with us. Plan o grams, setting up displays, inventory, stocking merchandise, executing remodels, store resets, and general merchandising. Call Center Representative
Adecco - Tallahassee, FL
May 2018 to December 2018
Inbound call center. Handle member enrollment, billing, and process claims. Call Center Representative
California Marketing Group - Tallahassee, FL
July 2017 to March 2018
Called businesses in different cities and states, making political calls, subscriptions to magazines, different projects daily.Job slows down from March until mid June. Temporary/seasonal. Beverage and Food Server
Staybridge Suites - Tallahassee, FL
June 2015 to August 2017
Serving breakfast and dinner to guests, cooked and prepped food. Greeted guests, handled food ordering, maintained cleanliness of the kitchen. Assisted in achieving the 3rd best hotel in the world award. Teacher Assistant
Franklin Academy - Tallahassee, FL
August 2010 to May 2015
Supervised children at parent pick up and parent drop off. Graded students tests and quizzes. Assisted with weekly lesson plans. Supervised children during recess. Ran errands for the school as well as communicated with the community for new school enrollment, worked as needed. Education
Bachelor's in Hospitality and Tourism
Strayer University - Remote
October 2020 to September 2023
Associate in Healthcare Administration
Ultimate Medical Academy-Clearwater - Clearwater, FL September 2017 to February 2019
Skills
• Windows, excel, Powerpoint, fax machine, copy machine, multi-line phone systems. (7 years)
• Call Center
• Customer Service (10+ years)
• Microsoft Office, Excel, PowerPoint, type 45cwpm. (6 years)
• Supervisor (7 years)
• Problem Management (10+ years)
• Time Management (10+ years)
• People Leadership (10+ years)
• Team Building (10+ years)
• Data entry (3 years)
• Active Directory
• Residential Cleaning (10+ years)
• Planograms (5 years)
• Merchandising (7 years)
• Food Handling (8 years)
• Incident Management (6 years)
• Microsoft Windows Server
• English
• Help Desk
• Typing
• Supervising experience
• Microsoft Excel
• Computer literacy
• Food service
• SAS
• Communication skills
• Hospitality
• Medical terminology
• Customer support (4 years)
• Telemarketing
• Cold calling
• Windows
• Hospitality
• Retail sales
• Typing
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Customer service
• Negotiation
• Cash register
• Supervising experience
• Planograms
• Food handling
• Merchandising
• Help desk
• Sales
Languages
• English - Expert
Certifications and Licenses
Safe serve
June 2017 to November 2019
Went to the food serve class obtained my certificate for completing the class. Food Safety
May 2018 to March 2021
Driver's License
Assessments
Call center customer service — Proficient
June 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Technical support: Customer situations — Proficient November 2021
Responding to technical support situations with sensitivity Full results: Proficient
Technical support — Proficient
November 2021
Performing software, hardware, and network operations Full results: Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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