Customer Service Dental Technician & Nursery assistant

PROFESSIONAL SUMMARY

Reliable individual with excellent communication and relationship-

building skills. Take instruction well and learn quickly to achieve task requirements. Confident team player working collaboratively to support learning goals. All in all very trustworthy, hardworking and always eager to learn new Skills.

WORK HISTORY

Nursery practitioner, 05/2019 to Current

Kingfisher day Nursery - Coulsdon

Trainee dental technician, 09/2010 to Current

Oral smile dental laboratory & Official toothfairy LTD- West Norwood

CONTACT

Address: 61 Thursley Crescent, New

Addington, surrey CR0 0PR

Phone: +44-795*******

Email: Email-edenwilson-

*@*******.***

Nationality: Black \ British

Caribbean

SKILLS

EDEN SHENAI WILSON-LAING

• Developed trusting relationships with children, parents and staff. Maintained clean, safe play environments, disinfecting toys and surfaces regularly.

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• Safeguarded children appropriately to meet legal requirements. Handled nappy changes and baby feeding while keeping detailed log sheets.

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• Planned creative activities to motivate and inspire children. Attended regular training opportunities to expand professional knowledge and further career progression.

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Oversaw key group of children and kept detailed progress observations.

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Promoted emotional and social development of children, encouraging learning through play and sensory activities.

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Kept accurate learning journey records, sharing updates with parents and carers for cohesive childcare.

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Applied paediatric first aid and managed incidents with calm and composure.

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Designed educational activities for young children in line with Early Years Foundation Stage (EYFS) curriculum.

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• Encouraged physical fitness and wellbeing through outdoor activities. Tailored activities to make use of resources and engage all children based on their age, interests and abilities.

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Raised safeguarding concerns with senior staff to maintain positive child security and wellbeing.

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Boosted literacy and numeracy attainment using innovative games and exercises.

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• Duties included patient assistance and advice.

• Disinfecting and washing tools and Equipment.

• Answering telephone enquires.

• Handling cash.

• Teamwork

• Customer service

• Hard worker

• Health and Safety Compliance

• Child safeguarding

• Paediatric First Aid

• Leadership skills

• Digital marketing

• Strategic thinking

Ride & attraction operator, 05/2017 to 10/2017

Chessington world of adventures

Gym Cleaner, 05/2013 to 01/2014

full fitness gym

Vending machine technician, 08/2007 to 01/2010

bitesize vending

Restaurant general manager, 03/2016 to 07/2017

Treats by Eden - Croydon

Monitored supply inventory and ordered more items ahead of schedule to prevent lost time.

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Polished completed moulds and prosthesis, maintaining high standards of final products for best-in-class care.

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Constructed mouth and teeth models from impressions of patient's mouth taken by dentists.

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• Checked customers met height and weight limitations to reduce risk.

• Greeted customers with enthusiasm for positive ride experiences.

• Pressed start and end buttons and speed controls to regulate ride. Performed routine tests with strict attention to detail for best-possible ride safety.

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Directed guests to correct seating locations and answered questions about facility amenities.

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Helped visitors load onto rides, secure safety connectors and leave rides at end of turns.

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• Responded to urgent situations by pressing emergency stop button.

• Helped customers to mount and exit rides safely. Provided verbal instructions to inform passengers regarding expectations of ride.

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Cleaned work areas and equipment to maintain faultless hygiene standards.

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• Kept floors clean with regular sweeping, vacuuming and mopping.

• Cleaned and dried windows, mirrors and glass surfaces. Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.

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• Emptied and cleaned trash cans following procedures. Cleaned surfaces to preserve professional standards and minimise infection risks.

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• Reported breakages to supervisor.

• Counted and recorded stock precisely for reliable audits.

• Stored items securely to minimise risk of loss and damage.

• Restocked vending machine products to promote availability.

• Visited residential and commercial sites to take meter readings. Adjusted temperature gauges to support safe food storage in machines.

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• Collected money from vending machines and coin boxes. Resolved complaints calmly and professionally to achieve positive customer outcomes.

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Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.

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EDUCATION

GCSEs, General certificate of secondary Education, 09/2008 to 07/2014 Charles Darwin School - Biggin hill, Westerham

NVQ Level 3, Applied Science, 09/2014 to 07/2016

St Francis Xavier 6th Form - Clapham, Lambeth

GSCE English - C

Applied Science National Extended Diploma included HOBBIES AND INTEREST

AWARDS, ACCOMPLISHMENTS, AND HONOR'S

Owned my own successful online business During COVID-19 Been involved in many family businesses from the age of 10. won employee of the year in 2022 at kingfisher day nursery, REFERENCES

References available upon request.

Built loyal customer base by creating welcoming environment with top quality service.

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Completed accurate end-of-day financial routines for cash and card transactions.

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Maintained smooth restaurant operations by coordinating and enforcing personnel policies and procedures in line with company standards.

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• Maths - C

• Science - B

• IT - B

• Business studies - B

• Media - A*

• Product Design - C

• Religious Studies - C

• Biology (B)

• Chemistry (C)

• Physics (C)

• Travelling

• Music and Dance

• Fashion

Contact this candidate