Customer Service Project Management

MARIA SOSA

INDUSTRIAL DESIGNER

Beaverton, OR • 503-***-**** • *****.****.***@*****.*** • linkedin.com/in/msosadesigner• 75Industry

PROFESSIONAL SUMMARY

Versatile project coordinator leveraging 9+ years of multi-faceted experience spanning project management, customer relationship management, and creative design to successfully plan and execute complex design and construction, real estate development, and client engagement projects in fast-paced environments, consistently delivering operational excellence and customer success.

Track record of planning, executing, and managing project timelines, deliverables, budgets, change communications, documentation, and reporting while enhancing product physical appearance, functionality, and manufacturability to optimize end-user value.

Leverage strong creative acumen and problem-solving expertise to work with multiple stakeholders, build consensus, resolve issues, deliver innovative customer-focused solutions, ensure customer service excellence, and maximize stakeholder satisfaction.

Excels in cultivating robust cross-functional stakeholder relationships and building transparent, accountable organizational cultures to facilitate improvements in operational performance, creative solutions delivery, and customer service and support.

AREAS OF EXPERTISE

Strategic Planning & Execution

Program & Project Management

Project Planning & Execution

Product & Industrial Design

Budgeting & Resource Planning

Bilingual (English, Spanish)

Project Evaluation & Reporting

Documentation Management

Cross-Functional Collaboration

C-Suite & Executive Relations

Presentation Preparation & Delivery

Risk Assessment & Mitigation

Business Process Improvement

KPI/Metrics Analysis & Reporting

Customer Service & Support

Vendor & Stakeholder Management

Performance Management

Training & Development

CAREER HIGHLIGHTS

Designed and presented a handbag design that sold for a record-breaking $12K at the 2019 Power of the Purse Auction (the first bag in the history of Power of the Purse Auction, sold for $11K+) while at Girls Inc.

Designed Nike Cycling Team uniforms for the 2017 and 2018 summer seasons, incorporating current cycling industry trends and adhering to the team's established visual identity.

Led Designer for The Portland Trail Blazers Green Games upcycle pructos. Designed, development, and commercialization of a line of 6 products, crafted from repurposed jerseys, flags, and basketball materials while at Looptworks.

PROFESSIONAL EXPERIENCE

Industrial Designer (Freelance) 75Industry. DBA, Portland, OR 2015 to Present

Designed and developed innovative industrial products and spaces, collaborating closely with clients to transform their concepts into functional and aesthetically appealing designs.

Conducted research and analysis of market trends, materials, and manufacturing processes to deliver cutting-edge and feasible designs for production while creating detailed sketches and prototypes to visualize and refine design concepts before finalizing for production.

Presented design proposals to clients, incorporating feedback to achieve optimal results and maintaining clear communication throughout the project lifecycle to ensure satisfaction and successful project completion.

Designer & Construction Assistant Modern Space. LLC, Portland, OR 2021 to 2023

Led the creation and implementation of innovative design solutions for interior/exterior spaces and fixtures, ensuring aesthetically pleasing and functional outcomes for both residential and commercial projects.

Assisted in the end-to-end planning and execution of various residential and commercial projects, collaborating with contractors and stakeholders to achieve project goals on time and within budget.

Collaborated closely with the owner to provide expert assistance to customers, identifying design opportunities and offering tailored recommendations that aligned with clients' vision and needs.

Loan Inspector NW Monitoring, Inc., Portland, OR 2020 to 2023

Served as the Field Inspector for large and small residential and commercial developments in the Portland Metro Statistical Area while cultivating and maintaining effective client relationships and partnerships.

Coordinated visit schedules with contractors, owners, and builders, in addition to assessing field photo reports - photo taking on findings at the site observation for PCAs (Property Condition Assessments).

Sales Lead Aldo, Portland, OR 2019 to 2020

Delivered outstanding customer service by following company policies while ensuring that the team represented the company’s brand, atmosphere, customer service, and values and ensuring window dressings and visual merchandizing aligned with brand expectations.

Bag Designer Volunteer, The Power of the Purse Auction Girls, Inc of Pacific NW, Portland, OR 2018 to 2020

Designed products using rapid sketching and drawings and detailed product/technical specifications, managing the entire design and project life cycle from concept to prototype development.

Designer (Freelance Volunteer) Nike Cycling Team, Portland, OR 2017 & 2018

Developed tech packs for the product line, created professional-level presentations of design ideas in PowerPoint and Keynote, and designed multiple color options and graphics using Adobe Illustrator & Photoshop.

Designer Looptworks. LLC, Portland, OR 2016 to 2017

Created quick sketches, drawings, and prototype concepts for new product development, prepared detailed documentation (including product specifications and prototype notes), and designed high-end handbags in-house.

Managed and coordinated product development projects while supporting the in-house manufacturing team with the development and manufacturing process for production.

Explored innovative ways of upcycling excess materials, textiles, and natural or synthetic leather to develop soft goods products while producing tech packs for the product line.

ADDITIONAL EXPERIENCE

Designer (Freelance) X-PACK DESIGN. LLC. Portland, OR

Product Design Internship Nuzzle Mom, LLC, Portland, OR

Exhibit Design Internship The Portland Children's Museum, Portland, OR

Estimator Assistant ACS Testing, Inc., Tigard, OR

Assessment Coordinator Myhre Group Architects, Portland, OR

EDUCATION, TRAINING, AND CERTIFICATIONS

Bachelor of Science (BS) in Industrial Design The Art Institute of Portland

Bachelor of Science (BS) in Architecture University of Central Venezuela

Footwear Design and Construction Mike Friton Studios

Footwear Design PENSOLE Footwear Academy

TECHNICAL SKILLS

Microsoft Office Suite Adobe Creative Suite (Photoshop, Illustrator, InDesign) MS Teams Outlook Canva

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