Customer Service Call Center

Elizabeth Miranda

**** ******** *** 916-***-****

Citrus Heights, California 95610 ****************@*******.***

SKILLS & ABILITIES

MS Word/Excel/Outlook

Collaborative Team Player

Excellent Communication Skills

Typing (45 W.P.M.)

Organizational Skills

Conflict Resolution

10 years of Customer Service

Strong Leadership Skills

Data Entry/Word Processing Retrieval

EMPLOYMENT HISTORY

Office Technician- Department of industrial Relations 2022 to 2022

Entered a variety of field reports into SIMS. Handled incoming calls and routed them to the correct department. Put together outgoing invoices for compliance and non-compliance. Distributed all incoming and outgoing mail. Organized documents in numerical and alphabetical order and filed them in file room.

Call Center Representative- Employment Development Department 2020 to 2022

Responsibilities included professionally answering incoming complex phone calls. Making calls to clients to address their needs, complaints or other issues regarding claim services. Responding efficiently and accurately to callers explaining possible solutions, and ensuring that client’s feel supported and valued.

Customer Service Representative– River City Staffing, Sacramento, California 2018 to 2019

Handling Large amounts of inbound calls, following call center scripts when handling different vision topics. Identified customer service needs, clarified information, researched every issue and provided solutions. Kept records of all conversations in their call center database in a comprehensive way. Met personal/team qualitative and qualitative targets.

Customer Service Associate– Wal-Mart, Roseville, California 2014 to 2018

Answered company phone calls promptly and in an appropriate manner. Welcomed all customers into the store and helped them locate Items. Gathered and counted clothing items in fitting rooms. Verified that all customers received receipts for each of their fabric purchases. Stocked fabric department and took inventory of all products in the department using hand held electronic devices such as the Gemini, MC40, and TC70. Zoned and maintained fitting room area, and fabrics and crafts department.

Administrative Assistant– Randstad, Sacramento, California 2005 to 2013

Responsible for diverse day-to-day administrative functions including weekly and daily supply ordering, as well as coordination of a multi-line phone system. Successfully maintained and directed a high volume of outgoing and incoming plans and packages with several courier services throughout the day. Assisted the accounts payable department, and in various projects as requested by the staff. Reviewed and answered correspondence as necessary.

Receptionist– Electrigroup, Sacramento, California 2003 to 2005

Coordination of a multi-line phone system, including over the phone customer service. Received and prepared orders for the inside sales staff. Documenting and keeping electronic records of all incoming calls. Further duties included faxing, photocopying, and distribution of outgoing and incoming mail.

Administrative Assistant – Spherion, San Diego, California 2002 to 2003

Provided extensive support for patient services regarding disability claims, including the responsibility of being the primary person in the beginning process of all incoming claims, data input, telephone communications and answering all patient questions.

Legal Assistant– Richard Rosen Attorney at Law, Salinas, California 2000 to 2002

Responsibilities included customer service, calendaring, preparation of legal forms, file preparation, serving summons and directly assisting the attorney as necessary

EDUCATION & TRAINING

Hartnell College, Salinas, California

Major: Criminal Justice / Business Administration