Medical Records Customer Service
Resume:
*******.*********@*****.***
Merrimack, NH 03054
Experience
****- **** ******** *** ********* Medical Center Nashua NH
Patient Registration Representative II
Register patients in the Emergency room.
Input the patient information in the computer and verify insurance coverage.
Scan documents to medical records Assisting patients with advanced directives.
Register patients at bedside by confirming their demographics with correct guarantor and insurances.
Knowledge of the registration process with policies and procedures.
Knowledge of Medicare and Medicaid and other insurances.
Monitor appropriate EPIC tracking boards for incoming admits and registrations needed.
Pending Admissions and register the Direct Admit, Labor and Delivery, along with the Behavioral Health Unit.
Operates the telephone system and transfers calls appropriately.
Providing positive engagement in providing the best customer service to patients and family as well as staff.
Guiding patients and visitors.
Multi-tasking different situations independently, conflict resolution.
Reporting complaints to proper staff members in a timely manner.
2009-2019 Student Transportation of America Merrimack, NH
School Bus Driver
Transported students to and from school, sporting events and field trips. Ensured safe environment for children including maintaining and reporting behavioral issues.
2008 End of life care for Mother Douglas, MA
2005-2007 YMCA of Greater Nashua Merrimack, NH
Childcare
Supervised children in Kid Stop during parent’s workouts. Answered phones and scheduled childcare related appointments.
Front Desk
Greeted clients and assisted with check in. Answered phones, scheduled appointments, and took payments for YMCA services.
2001-2005 Stay at home Mother Merrimack, NH
2000 Cardinal Information Corporation Marlborough, MA
Receptionist
Answered phones, typed documents, faxed letters to customers, set up sales material, and directed calls while greeting customers and staff.
1989-2000 Tenet Healthcare Worcester, MA
Secretary, St Vincent’s Hospital Pulmonary Care Unit (1999 – 2000)
Answered phones, filed patient records, registered patients. Transcribed Doctor’s orders into SMS computer system. Ordered labs and x-rays according to the Doctor’s directions.
Lead Medical Office Assistant, Fallon Clinic (1998-1999)
Assisted patient to examination room, took vital signs and a brief description of the reason for the visit. Coordinated all medical assistants’ schedules. Assisted Doctors with office procedures. Organized and coordinated stock in examination rooms.
Medical Records Clerk, Fallon Clinic (1997-1998)
Answered phones, filed patient records. Pulled charts for Doctor’s stations. Specialized in Pediatrics, OBGYN, Urgent Care.
Certified Nurses Aid, Providence House (1989 – 1997) (11p-7a)
Assisted patients with ADL’s, range of motion, ambulation, personal and physical needs. Provided patient and family mental support and care giving. Assisted nurses in emergency situations.
Certified Nurses Aid, Labor and Delivery (1995 – 1996) (7a-3p)
Setup sterile field for caesarian sections and vaginal deliveries. Cleaned and maintained instruments and supplies used during delivery. Breakdown of rooms after deliveries.
1998-1999 The Greenery Worcester, MA
Behavioral Specialist
Supervised head trauma patients to keep them from harming themselves or others. Advised patients on appropriate behavior. Responded with appropriate actions to patient behavioral problems, ranging from verbal to physical restraint.
Education
1988-1992 Worcester Vocational High School Worcester, MA
Health Assistant Major
Certifications
1989 – 2001 Certified Nursing Assistant Red Cross
1998 – 1999 Certified Medical Office Assistant Fallon Clinic
1991 – 2000 CPR Certified (currently expired) Red Cross
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