Customer Service International Business
Resume:
DELADEM AKU
DELLOR
*********@*****.***
Derby, Derbyshire
SUMMARY
I am a motivated and passionate individual excelling in setting SMART goals and collaboration. I view each opportunity as a growth chance, committed to learning from my mistakes. In team settings, I showcase my skills and strive for excellence. My diverse academic background and cross-cultural experiences, combined with a strong interest in business, enable effective contributions and continuous improvement. With over five years of experience in customer service, management reporting, delivery, and production, I am detail-oriented and possess a strong work ethic. Known for problem-solving, leadership, and up-to-date expertise, I am a reliable and hardworking team player eager to make a difference. SKILLS
• Annual General report writing
skills.
• Stakeholder Management
Problem Management
• Discretion and End-User support
• Proposal writing Skills.
• Negotiation skills
• Microsoft excel Microsoft Word
Outlook
• Customer service
• Event Organization
• Team player
• Strong communication
• Planning, Coordination, and
Problem Solving and Analytical
skills.
• Good listener with attention to
detail.
• Business Analytics
• Service Improvement Service
Delivery & Continuity
Employee Leadership
• Database Management
EDUCATION
Master’s in international business
University of Derby, United Kingdom January 2023 – May 2024 Modules: Market Analysis, International Business strategy and Theory, International Business Economics and finance, International Finance and National and International Sales of Goods.
Bachelor of Science in Business Administration Marketing Option Second Class Upper (2.1)
Central University, Ghana September 2016- June 2020 Modules: Human Behavior in organization, Fundamentals of financial Accounting 1, Company Law, Business Law, Advertising Principles& Practice, Production & Operation Management, Service Marketing and Strategic Marketing Management. EXPERIENCE
Teaching Assistant
Derby, Derbyshire
St James Nursery and Infant school, Derby March 2024 - Present
• Assist year 2 students.
• Prepare the classroom for lessons.
• Monitor, document, and report on student progress.
• Ensure understanding of student well-being.
Front of house customer service
On-site Part-time
Derby, Derbyshire
Burger Boi Derby - May 2023 – February 2023
• Maintain a high degree of customer service for all customers, while adhering to all company’s principles.
• Handling payment
• Providing customer service to customers via the telephone.
• Greet Guest
• Managing booking and walk-ins
• Serve food and beverage.
• Ensure cleanliness.
• Training new recruits.
Administrative Secretary Human Resource Officer
Accra Ghana
Jins Savings and Loans Ghana ~December 2021 – January 2023
• Manage databases.
• Handle calls, messages, and correspondence.
• Maintain diaries and arrange appointments for the General manager
• Type, prepare, and collate reports.
• Organize and service meetings, including producing agendas and taking minutes.
• Liaise with relevant organizations and clients.
• Act as a receptionist, greeting and meeting clients.
• Prospect leads, cold call, and negotiate deals to generate sales.
• Train new recruits and organize staff training.
Customer Service Advisor Sales officer
Accra- Ghana
Jins savings and Loans Ghana ~ September 2020 – December 2021
• Market the company's products and services.
• Mobilize deposits to reach target goals.
• Address customer business needs with innovative solutions.
• Compile and maintain a customer database with detailed information.
• Manage prospects with effective marketing plans and maintain key data.
• Follow up with customers to ensure satisfaction.
• Continuously improve sales processes for sustainable growth.
• Develop and manage a personal portfolio of customers.
• Provide daily and monthly sales performance reports.
• Identify customer needs and respond to queries.
• Engage with diverse clients in both private and public sectors.
• Promote products at trade shows to enhance market penetration.
• Research new business opportunities by evaluating potential customers' past buying habits.
Sales officer Marketing Officer
Apprenticeship
MTN GROUP Ghana ~ July 2019 – August 2019
• Assisting sales managers with developing sales plans and action plans, develop new business leads and service customers accounts.
• Manage and maintain sales inventory.
• Develop and maintain cooperative selling relationship.
• Conduct presentations, attend trade shows and events to promote products.
• Look at processes involved in closing business transaction with customers. TRAINING COMPLETED WORKING TOWARDS
CERTIFICATIONS
• Market analytics, Coursera 2022
PROFESSIONAL CERTIFICATIONS
• Bloomberg Market Concept, June 2023
• Food Allergy & Intolerance Training, May 2023
• Safeguarding & prevent, May 2023
• Action Counter Terrorism, Feb 2023
• Business Analytics, Center for Business Analysis April 2022
• 7-star Business Proposal training, October 2021
Hobbies
• Traveling Puzzle Cooking Watching movies
REFERENCES
• Available upon request
Contact this candidate