Hr Manager Talent Acquisition

Rufaida Bappu

HR Manager

Mobile: +965-********

Salmiya – Kuwait

Email: ********@*****.***

Nationality Indian

Age 40 Years

Languages known English, Arabic, Hindi, Malayalam, Tamil Visa status 0n 18 Ahli Transferable Visa

License hold Kuwait, India & UAE Driving License with own car. Key skills

Recruiting & On boarding –Local &Oversees Training and Development Key Performance Indicator Handling Conflict Resolution Negotiation Skills Grievances Handling HRIS Technology Proficiency HR Policies & Procedures Talent Acquisition Salary & Budgeting Disciplinary Actions Complaints Handling Interview & Short listing Prepare Job Descriptions Passport, visa, license Renewals Strategic Planning Interactive Dashboard Implementation of AI Work Experience

METCO – Middle East Telecommunications – -HR Officer 1 Jul 2022 – Present Established in 1978 as a subsidiary of Towell International Holding, Middle East Telecommunications Company (METCO), is one of the region's fastest growing companies. With its head office in Kuwait, and locations in Iraq, Saudi Arabia, Sudan, and United Arab Emirates, METCO is helping connect the world with 1500 + Employees across the world.

Reduced undesirable attrition rates by 33%

Improved employee engagement by conducting engagement surveys and identifying HR interventions.

Reduced staff leave carry forwards through manpower planning.

Designed and launched “My 100 Days Journey’ ’Induction and Onboarding program for new recruits.

Streamline the HR process across the other countries.

Provide guidance, coaching on employee-related issues, best practices withing the industry.

Implementation of ISO Certifications and Audits

Ensure all HR staff records for reference and as per local labor requirements.

Maintain all processes for recruitment, onboarding, performance management and separation.

Participating in KPI planning and implementation in a seamless manner. Al Rai Media TV – HR Executive 1 Jun 2019- 30 Jun 2022 Al Rai TV is a private Kuwaiti satellite TV channel. It was launched in 2004 and it is part of Al Rai Media Group, which publishes Al Rai, a daily newspaper in Kuwait. It is the first private television channel in Kuwait. In addition, the Company invests its surplus fund in portfolios managed by portfolio managers. The Company operates through its wholly owned subsidiaries, namely Publisher Printing Press Company WLL, Al Rai Company for Strategic Studies WLL, Al Rai production WLL and Al Rai United Publications Company WLL.

I am handling all the HR related procedures related to of employees working in AL RAI MEDIA

To successfully manage & grow the relationship with High Value customers by handling all VISA application, renewal, transfer.

Collaborate closely with the HR business partners and recruitment teams to facilitate retention of talent.

Support staffing activities by conducting job evaluation, competitive benchmarking, and structuring.

Analyze internal rewards data and effectiveness of compensation programs.

Design, develop and review reward policies, guidelines, and procedures to be consistent with company objectives.

Prepare presentations, synopsis, contracts, and quotations and so on.

Demonstrates emotional intelligence in dealing with high value customer enquiries & in probing customer to determine key requirements & to articulate product relevance.

Prepare Job Descriptions, Advertisement, and Design and publish it.

Handle ) حدمات الاسھلonline portal of KUWAIT VISA) & PACI TRADE KEY-Dubai Operations Manager 2015 May - 30 May 2019 TRADEKEY is a reputed and innovative Multifoods products Group based worldwide. The Group, set up in 1975, has offices worldwide. The Trade key Group also produces derivatives and intermediates related to these business segments. In addition, the Group has built a strong portfolio of brands with leading market shares in the domestic and regional markets. The brands’ single-minded focus is to offer great value to consumers.

Overseeing and optimizing the supply chain processes to ensure efficient and timely delivery of products or services.

Coordinating logistics, including transportation, warehousing, and distribution, to streamline operations and reduce costs.

Managing inventory levels to meet demand while minimizing excess and obsolete stock.

Implementing and monitoring quality control processes to ensure products or services meet established standards.

Identifying areas for process improvement and implementing strategies to enhance operational efficiency.

Collaborating with suppliers and vendors to negotiate contracts, monitor performance, and ensure timely and cost-effective procurement.

Leading and managing a team of operations staff, providing guidance, coaching, and support to achieve departmental goals.

Developing and managing budgets for operational activities, ensuring cost-effectiveness and financial sustainability.

Establish key performance indicators (KPIs) and metrics to measure the effectiveness of operations and identify areas for improvement.

Ensuring compliance with industry regulations and internal policies, as well as managing and mitigating operational risks.

Focusing on customer satisfaction by ensuring smooth operations that meet or exceed customer expectations.

Collaborating with senior management to develop and implement operational strategies aligned with overall business objectives.

Facilitating communication and collaboration between different departments within the organization to ensure a cohesive and integrated approach to operations.

Evaluating and implementing technological solutions to enhance operational processes and efficiency. DUBAI INTERNATIONAL AIRPORT, UAE Cabin Crew Trainer Jan 2011 - Sep 2013 Emirates is one of two flag carriers of the United Arab Emirates. Based in Dubai, the airline is a subsidiary of The Emirates Group, which is owned by the government of Dubai's Investment Corporation of Dubai. A cabin crew trainer is responsible for equipping airline cabin crew members with the essential skills, knowledge, and attitudes needed to perform their duties effectively and uphold passenger safety.

Designing and developing training programs for both new and existing cabin crew members, including the creation of training materials, manuals, and presentations for effective knowledge transfer.

Conducting induction training sessions to familiarize new cabin crew members with airline policies, procedures, and safety protocols.

Providing comprehensive training on safety and emergency procedures, covering aspects such as evacuation protocols, first aid, and the proper use of safety equipment.

Offering training sessions on in-flight service standards, customer service, and communication skills to ensure a positive and seamless passenger experience.

Ensuring that all training programs align with aviation regulations and industry standards set by relevant authorities.

Overseeing or conducting simulator training sessions to simulate real-life emergency situations and assess the crew's response.

Organizing recurrent training sessions to keep cabin crew members updated on changes in procedures, regulations, and industry best practices.

Evaluating the performance of cabin crew members through assessments, examinations, and practical evaluations, and providing constructive feedback and recommendations for improvement.

Maintaining accurate records of training sessions, attendance, and the progress of individual crew members.

Collaborating with other departments, such as operations, safety, and human resources, to ensure a comprehensive and integrated approach to training.

Encouraging and facilitating the ongoing professional development of cabin crew members through additional training opportunities.

Coordinating and participating in emergency response drills to ensure that the crew is well-prepared for any unforeseen situations.

Demonstrating effective communication skills and serving as a role model for cabin crew members. NOTE : All original Certificates, experiences certificates and supporting documents can be provided as per the request . Rufaida -60735100- Kuwait

SI CERTIFICATIONS

1 IATA –-INTERNATIONAL AIR TRAVEL ASSOCIATION – MONTREAL 2 COMPANY SECRETORY - FOUNDATION

3 BACHELORS DEGREE IN BUSINESS ADMINISTRATION

4 PROFESSIONAL – HUMAN RESOURCE - PHR I

5 STRATEGIC HUMAN RESOURCE – SHR

6 DIGITAL MARKETING – GOOGLE CERTIFIED

7 IATA – PASSENGERS GROUND HANDLING

8 ISO- BUSINESS CONTINUITY CERTIFICATION

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