Customer Service Package Handler

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San Bruno, CA ***** 650-***-**** ***************@*****.***

COURTNEY JALILIE

PROFESSIONAL SUMMARY Seeking a full-time opportunity that utilizes my skills and experience. Dedicated and adaptable team player who is passionate about continuous learning and growth in a thriving work environment. Seeking a challenging position where I can utilize my skills, qualifications, and experiences to contribute effectively to the success of the organization.

SKILLS • Material Stacking

• Fragile Item Handling

• Package Loading

• Customer Service

• Resilient

• Team Player

• Dependability

• Motivated

• Critical Thinking

• Closing Sales

• Calm and Professional

Under Pressure

WORK HISTORY CLERICAL TRAINEE, County of San Mateo, Clerical Program – Belmont, CA 04/2024 to PRESENT

• Support day to day office functions including answering phones, taking messages, typing forms, job announcements, flyers, sorting, filing, orientation handbooks, packets, inventory and stocking.

• Provide as needed clerical support for the San Mateo County Redwood City, Belmont and Daly City Resource Centers.

• Collaborate with team members to accomplish departmental goals and initiatives.

• Handle sensitive information with discretion and maintain confidentiality at all times. PACKAGE HANDLER - UPS, San Mateo, CA 08/2016 to 05/2019

• Followed safety regulations to maintain safe work environment

• Followed verbal and written instructions to properly move and ship products

• Removed jams and unblocked conveyor system to maintain flow of goods

• Proved successful working within tight deadlines and a fast-paced environment

• Used hand-held scanners and physical logs to accurately track item movements SALES ASSOCIATE - JC Penny's, San Bruno, CA 10/2015 to 02/2016

• Organized racks and shelves to maintain store visual appeal, engage customers

• Helped customers locate products and checked store system for merchandise

• Prepared merchandise for sales floor by pricing or tagging

• Rotated stock and restocked shelves to maintain product availability

• Engaged with customers to build rapport and loyalty. RETAIL ASSOCIATE - Papa Murphy's, San Bruno, CA 06/2015 to 02/2016

• Greeted customers, helped locate merchandise, and suggested suitable options

• Offered each customer top-notch, personal service to boost sales

• Managed efficient cash register operations

• Manage multiple pizza orders ensuring each is cooked to customer's satisfaction

• Properly package pizzas and other menu items for dine-in, takeout, or delivery

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