Customer Service Data Entry

Marion Blohm

Palm Coast, FL ***** 386-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

SKILLS

MS Office

Research

Case Management Tracking

Data Entry and Analysis

Case Notes

Applied HIPPAA knowledge

Telephone Etiquette

Legal and government documentation and retention

Program Eligibility

Multitasking

Customer Service Skills

WORK HISTORY

CASE MANAGER 09/2021 to CURRENT

St Johns County Saint Augustine, FL

Assist clients with paperwork regarding their case file.

Help Clients with disaster recovery program requirements, including navigating and documenting duplication of benefits forms.

Maintain and prepare complete and accurate case records and reports.

Investigate social programs to help the clients regarding their personal housing sustainability.

Multitask a variety of client issues to complete all responsibilities within required deadlines.

Communicate with a variety of clients daily, utilizing both verbal and written means.

Successful in working within tight deadlines and in a fast-paced environment.

Lead meetings and communication between the client, the contractor, and the county to provide information regarding their repair or new build of their home.

Work with a variety of other County departments in an effort to assist mutual clients.

Train new department staff.

Respond to customer inquiries and provide detailed program and case information.

CASE SPECIALIST 01/2021 to 09/2021

22nd Century Technologies Saint Augustine, FL

Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.

Researched information in regards to duplication of benefits for each client.

Familiarity with researching FEMA data points and other information as it pertains to assisting individual clients.

Scheduled appointments for homeowners and contractors.

Performed routine data entry and document management.

CALL CENTER REPRESENTATIVE 07/2020 to 01/2021

TITAN Technology Palm Coast, FL

Responded to inbound customer service calls and electronic communication.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Made outbound customer service or customer satisfaction calls to follow up on issues.

Consistently received high satisfaction customer service ratings thru proactive one-call resolutions of client issues.

Troubleshot and resolved online issues with Florida Virtual Schools and with the Department of Economic Opportunity.

SALES ADMINISTRATOR 05/2019 to 04/2020

MobilityWorks Ormond Beach, FL

Collaborated with the sales department and the service department to address the needs and customer service issues of our clientele.

Trained in the best practices of titles and registrations.

Discussed sales strategies and promotional plans with the General Manager on regular basis.

Maintained relationships with customers and found new clients by identifying needs and offering appropriate services.

Handled customer relations issues in an effort to provide quick resolution and client satisfaction.

Responsible for responding quickly to customer inquiries, answering questions and offering insight into products.

Multitasked a variety of client issues to complete all responsibilities within required deadlines.

OFFICE MANAGER 11/2010 to 04/2019

Atec Air & Heating Bunnell, FL

Created, maintained and updated filing systems for paper and electronic documents of client’s paperwork regarding their HVAC units.

Updated both accounts receivables and account payable reports for both contactor and clients on a weekly basis.

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving of HVAC parts and HVAC units for our clients.

Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, quickly handled concerns and escalated major issues to supervisor.

Updated account information to maintain customer records.

Participated in team meetings and training sessions to stay informed about product updates and changes.

EDUCATION

Bachelor of Science Psychology 05/2014

University of Central Florida, Orlando, FL

CERTIFICATIONS

CNP - Certified Notary Public

LANGUAGES

Spanish

Native or Bilingual

.

Contact this candidate