High School Customer Service

Isiah Harris

C: 267-***-**** E: ***************@*****.***

Skills Summary:

Customer Service Team Management Organizational Skills Time Management Leadership Problem-Solving

Education:

Furness High School

High School Diploma

Work Experience:

Participant Advocate SELF.INC JAN 2022-JUNE2023

- Oversaw and managed a caseload of over 90 participants, coordinating services such as feeding, clothing, and medication needs.

- Arranged transportation for daily appointments, ensuring participants' accessibility to essential services.

- Handled dispute resolution and maintained accurate documentation for participant interactions.

- Facilitated temporary placement for immigrants, assisting with paperwork and essential settlement tasks.

Warehouse Package Handler UPS 2022-2022

-Assembled packages for delivery or shipment, ensuring accuracy and careful handling of items.

-Efficiently scanned and sorted packages to facilitate organized distribution and delivery processes.

-Loaded packages onto delivery trucks, optimizing space utilization and adhering to loading protocols.

-Maintained effective communication with distribution center supervisors, promptly reporting any issues or concerns.

-Operated a forklift to move and organize packages within the warehouse, enhancing overall efficiency.

-Skillfully managed the loading and sorting processes on the assembly line, contributing to streamlined operations.

Team Lead Trash Helper JP Mascro 2020-2022

- Operated a roll-off truck efficiently to collect and transport solid waste along designated routes.

- Inspected dumpsters for improper waste and identified repair needs.

- Managed recyclable containers and followed site supervisor instructions for proper disposal at the landfill.

- Demonstrated strong teamwork and leadership skills while supervising the trash collection team.

Home Health Aide Blessings 2017-2019

- Assisted clients as a Home Health Aide, performing household tasks including laundry, light cleaning, and cooking meals and snacks.

- Managed shopping tasks and scheduled appointments for clients as required.

- Demonstrated compassion and empathy while providing essential support to clients' daily lives.

- Developed strong communication skills to maintain positive relationships with clients and their families.

References available upon request.

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