Customer Service Data Entry

DOROTHY PRINGLE

**** **** ******** *********, # *** 920-***-****

Milwaukee, WI 53208 ****************@*****.***

Summary:

Experienced professional seeking a position in receptionist, customer service, office work, or clerical roles. Possesses excellent communication and customer service skills, along with strong organizational abilities. Proven ability to handle multiple tasks and provide effective solutions. Dedicated and reliable individual looking to contribute to a dynamic work environment.

SKILLS

●Customer Service

●Communication

●Organization

●Adaptability and Flexibility

●Multitasking

●Problem-solving

●Attention to Detail

●Strong Work Ethic

●Computer Skills MS Office, email, data entry

●Excellent Interpersonal Skills

●Strong Problem-solving Ability

●Reliability

WORK EXPERIENCE

Personal Care Assistant, Saberta’s Adult Family Home, LLC 1/30/2023 - Present

●Assist with bedside and personal care, such as dressing and personal hygiene

●Prepare and maintain client progress records and update supervisor on changes

●Housekeeping tasks, including cooking, cleaning, laundry, and dishes

●Perform healthcare tasks such as monitoring vital signs and administering medications

●Assist residents with activities of interest

●Accompany clients to appointments and on outings (transportation provided, no driving required)

●Consult with client care team to evaluate needs and plan for continuing services

Caregiver, Milwaukee, WI 04/2013 - 10/2014

●Transport children to school, doctor appointments, and multiple events

●Prepare food, serving meals and refreshments to children

●Maintain a safe environment

Office Assistant/Customer Service Connect Search, Milwaukee, WI 09/2022 - 10/2022

●Collected rent and assisted tenants with recertifications

●Utilized customer service skills to address tenant inquiries and concerns

●Created and distributed various notices for residents, including document preparation and email communication

CBRF Caregiver Jefferson Crest LLC, Milwaukee, WI 09/2021 - 06/2022

●Assisted clients with everyday living activities and ensured their comfort

●Maintained organized paperwork and collaborated with front desk administration

●Utilized soft skills to de escalate situations and provide optimal care

Receptionist Center for Veterans Issues, Milwaukee, WI 05/2016 - 11/2016

●Analyzed incoming memos, reports, faxes, and emails for distribution

●Greeted visitors and controlled access to specific individuals

●Performed general office duties, including ordering supplies, maintaining records, and basic bookkeeping work

Administrative Assistant Internship Brown-Beasley Accounting, Milwaukee, WI 11/2015 - 02/2016

●Answered phone calls, provided information, and managed messages

●Set up and maintained filing systems, updated records, and managed documents

●Handled financial transactions, ensured accurate account balances, and maintained collections records

TRAINING

Customer Service, Microsoft Office 2021 (Word, Excel), Email Etiquette, Conflict Resolution

Horizon Health Care Milwaukee, WI 09/2022

CBRF Safety Training, Fire safety, first aid, medication administration, standard precautions

FSET Training, Milwaukee, WI 2021

Contact this candidate