Call Center Data Entry
Resume:
Angela Wallendal
Waupun, WI **963
**************@*****.***
EXPERIENCE
Vintage Parts Inc. - Call Center Specialist
Febuary 1, 2022 - April 12, 2022
Took inbound calls from car dealers and the public seeking older parts for cars, trucks, tractors, etc.
Input information into the computer using AS400 and Microsoft Office software.
Handled cancels, returns, photo requests, invoice requests, etc.
Gimme A Break Doggie Daycare — Receptionist
December 2021 - January 2022
Greeted customers and their dog(s).
Handled appointments and Reservations.
Inputed customer and other data into the computer.
Handled incoming / outgoing calls.
Handled some billing.
Choice Hotels— Call Center Rep. (Remote)
April 2008 - November 2011
Took in-bound calls of guests wanting to make or cancel their reservation.
Handle “difficult” customers by getting them calmed down and letting them know I’m there to help them and will do so to the best of my ability. If I could not help, I transferred them to someone who could.
Trusted with customer personal information (name, address, phone and credit card information.
Blue Cross / Blue Shield - Data Enry Specialist
April 2007 - February 2008
Used Microsoft Office, Excel and Word daily.
Data entry, both Alpha and Alpha-Numeric.
Attaching providers to claims that were being processed.
Jung’s Seed Co. — Call Center Rep.
December 2004 - May 2006 (seasonal)
Took in-bound calls for orders.
Transferred customers to the proper department, if needed.
Data entry.
Kraft Foods - Tool Crib Attendent
November 2003 - May 2007
I did a nightly inventory report.
Counted inventory.
Helped workers get the item(s) that they need.
Cleaned & organized the crib inventory. Got rid of items no longer used and put in new items. Found places for all the items to go.
Data Entry.
Charter (Spectrum) - Call Center Rep.
April 2000 - May 2001
Took in-bound calls from customers regarding billing, setting appointments, upgrading / downgrading their service,advised them of promotional offers and transferred to the correct department, as needed.
Data Entry.
Target (Headquarters) - Scheduling Coordinator (Management Position)
May 1998 - December 2000
Trained new employees to the call center.
I helped with scheduling, vacations and did various reports.
I was also in charge of ordering any office supplies that were needed.
Data Entry.
Target (Headquarters) - Take Charge of Education Dept.
April 1995 -May 1998
Took in-bound calls from guests who wanted to attach, reassign or delete a school to/from their Target card. A percentage of their Target purchases would go to that school.
Researched & called guests to get more info, if needed.
Transferred guests to the right department.
Data Entry.
EDUCATION
St. Cloud Technical High School, St. Cloud, MN
June 1984 - June 1988
High School Diploma
SKILLS
Can run various Office machines. (Fax, Copiers, etc.)
While at Target Headquarters, received training in all Microsoft Office programs.
I am most comfortable with Excel and Word.
I have worked in an office environment most of my working life and have a little bit of background in many different types of computer programs. If I don’t know it, I will make sure I learn it!
AWARDS
While at Target I got many compliments from my co-workers and supervisors regarding my work.
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