Customer Service Antonio Tx

Adrian Torres

***** ***********

San Antonio TX. 78240

Mobile 210-***-**** Alternante 210-***-****

*********@*****.***

SUMMARY OF QUALIFICATIONS

15+ years’ experience managing MS Windows Active Directory networks.

10+ years’ experience utilizing SQL for database management.

4 years administering and maintaining sales force CRM databases.

15+ years overall experience in computer networking

Customer service, quality driven, dependable and easily adaptable

TECHNICAL SKILLS

Operating Systems Windows 2000/2003/Win 7,Win 8, XP, Vista, Linux Database SQL7.0, SQL 2000, SQL 2005, SQL 2008 AND MYSQL

Protocols TCP/IP, DNS, DHCP, DNS, SMTP, POP, SSL, 802.11, OSPF, BGP, EIGRP

Mail Systems Exchange 5.5, Exchange 2000/2003

Web Servers IIS, Apache, SSL, HTTPS, Streaming Media

Hardware HP/Compaq, IBM, Intel, Gateway, Cisco, 3COM, Adaptec

Wireless Belkin, LinkSys, Microsoft and Cisco Aironet direct configuration experience. Solid understanding of all the 802.11x protocols and associated security algorithms

Security Intrusion Detection, Intrusion Prevention, Firewalls (Sonic Wall, Fortigate, Cisco, Checkpoint), Antivirus (CA, Trend Micro, Symantec, Fortigate)

Remote access VPN, Terminal Server (2003, 2008 Beta3), Citrix

Utilities Veritas, VMWare, Cisco Works, Ghost, Site Scope, Sniffer Pro, PC Anywhere,

PROFESSIONAL EXPERIENCE

Knight Office Solutions San Antonio TX Feb 2012 – Present

Network Systems Analyst

Support Knight Office Solutions Helpdesk and Manage Services customer’s equipment issues.

Manages the Pre-Install process to expedite equipment delivery and proper network configuration.

Provide support to over 3000 customers over remote assistance or onsite support.

Operate and perform system monitoring by using Auto Task and Enable web interfaces to assist Manage service clients and Internal Workforce in daily network issues.

Administration of Active Directory, IIS, Exchange, SQL, Anti-Virus, Backups, Remote Desktop, Anti- Spam, Anti-Spyware, Anti-Adware, patches, fixes.

Evaluate client’s needs and make recommendations for upgrades.

Assist users related to use of PC hardware and software including printing installation.

Documented problems and resolutions in our ticket tracking system E-Auto

Rebuild/upgrade/repair PC and Mac desktops.

Key Achievement: Implemented the Pre-Install Process to provide a more streamline process that would ensure copier and managed service equipment is working correctly before it is delivered to the client.

Dahill A Xerox Company San Antonio TX May 2008 – Jan 2012

Applications Administrator

Responsible for updating sales and customer records in various applications.

Handled administration of sales customer relationship management databases.

Created and maintained windows domain with over 10,000 territories.

Implemented equipment pricing using CRM database which included pricing bundles and options for unique selling options.

Trained administration and sales personal in utilization of customer relationship management database.

Developed training process for forecasting and deal management for new hires using CRM database.

Managed Active Directory, IIS, Exchange, SQL, Anti-Virus, Backups, Remote Desktop, Anti-Spam, Anti- Spyware, Anti-Adware, patches, fixes, and network troubleshooting.

Preserved backups for D&R using Safe site for storage keeping and emergency response.

Worked with Pre-Install Team setting up a pre stage configuration of Xerox and Sharp machines configuring machine IP address and installing drivers.

Key Achievement: Implemented training manuals and a streamlined process for the sales force.

Focus Direct San Antonio TX May 2006 – Dec 2007

Accounts Receivable

Responsible for all accounts Receivables operations within the company.

Reconcile client aging reports on a weekly basis for proper payment process.

Complete Company Client’s invoices daily.

Generate an AR Aging report to show accurate payments and entries.

Create master client account for billing.

Monthly postage reconciliation.

Manage General Ledger and department codes for company.

Setup postage and lock box reconciliation for audit reporting.

Key Achievement: Year-end close out in 2006 is processed at 100 %. Changed the way postage and meters were entered in the postal database.

MDI San Antonio TX Jul 2004 – Oct 2005

Accounts Payable Manager

Reconcile customer aging reports at a daily basis for proper payment process.

Enter non inventory and inventory invoices daily.

Generate an AP Aging report to show accurate payments and entries.

Reconcile the AP account to the general ledger at the end of the month.

Provide GL and department coding for approved invoices for payment.

Process all company checks for payment at a weekly basis.

Prepare AP for the accounting annual audit performed by Grant Thornton.

Assist Senior Accountant in yearly 10K close out.

Coordinate with Sarbanes and Oakley on proper testing for AP procedures and controls.

Assist the warehouse Manager during the annual inventory audit.

Post foreign wires into AP system for proper payment entry.

Conagra Foods Downers Grove IL May 2002-Apr 2004

Accounts Payable Clerk

Responsible for researching and reconciling over five hundred invoices daily.

Assist in daily check run.

Created an Accounts payable email folder for customer service and vendor inquiry.

Assist during end of the month close out.

Contributed with tax packages in fiscal year close out.

Revamped a new file system to help employee’s research and answer invoice questions at a faster pace.

Entered and processed in excess of ten million dollars in cheese and cream.

Responsible for training new employees in storekeeping and research.

Acquired the task of assisting the Holland Michigan Plant Accountant with vendor maintenance and vendor lookup in the Account Payables system.

Entered Holland and Montgomery plant invoices at an accurate and rapid pace.

Marine Aviation Logistics Squadron 39 Camp Pendleton CA August 1997-August 2000

Accounting Bookkeeper

Supervised a team of seven accounting bookkeepers. Managed seven financial accounts for five concurrent fiscal years.

Reported funds in excess of nine million dollars while supporting seven aircraft squadrons with over 200 assigned aircraft.

Responsible for creating and performing daily, weekly and monthly backup schedules.

Implemented the software utilized for computerized shopping for office supplies while effectively decreasing the number of man-hours.

Analyzed and corrected financial reports which were reported to higher headquarters.

Created presentations and technical training classes for the seven squadron’s Commanding Officer on a monthly basis.

Updated each new version of ASKIT (in house computer program).

Viewed differences listing and posted differences to financial files monthly.

Trained all Accounting marines in Lotus123 and Excel Programs.

Education and Training

Mar 98 – Jul 98 Palomar University Camp Pendleton, CA Jan 96 – Jun 97 Aviation Storekeeper Course Meridian, MS

Jul 99 – Aug 99 Noncommissioned Officer Course Camp Pendleton, CA

Jul 06 – Sept 10 ITT Technical Institute San Antonio, TX

Foreign Language

Speak, read and write fluent Spanish.

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