Desktop Support Cyber Security

CHARLES T. BRICE

Colorado Springs, CO *****

Ph. 719-***-****

*******@*****.***

CLEARANCE: Secret (Passed TS investigation: pending activation)

IT professional with over 20 years of experience including Systems

Administration, Monitoring, Directory Services, Information Assurance, Software Testing, Desktop Support, Software Support, and Systems Support.

CERTIFICATIONS

Security+

MCSA

OPERATING SYSTEMS

VMware ESX 4/5.1

Windows Server 2016, 2012 and 2008

Windows 10, 8 and 7

Microsoft Office 2016 and 2010

Acronis

HBSS

*Working on Azure Administrator Certification and Linux+

WORK EXPERIENCE

Jacobs Sept 22 - Present

SharePoint Administrator (IRES)

Installing the SharePoint platform

integrating applications

Users Administration

Document Control

SharePoint maintenance

Troubleshooting and resolving SharePoint issues or malfunctions

Training customers on SharePoint

Jacobs Oct 2021- Sept 22

Cyber Security

Ensured network asset availability

Delivered weekly reports on Cybersecurity readiness

Compiled metrics reports

Maintained Cybersecurity equipment

oManaged

oAdded

oRemoved

oRepaired

Brice Pg. 2

Valdez International Corporation Mar 2020 – Oct 2021

Directory Services

Active Directory support

oCreating deleting user accounts

oDeleting user accounts

oCreated Security groups

oAssigning permissions to users from OUs

oPerform system health checks

oHandle Bit locker keys

oAccount maintenance

Unlock Accounts

Password resets

Enabling Accounts

Create / Update Display information

account permissions

Add / remove OUs

Valdez International Corporation May 2019 – Mar 2020

Network Monitoring

Manage domain controllers for the USAF NIPR/SIPR

Perform server maintenance

oDomain controller health checks

oOperating system updates

oensure event viewer applications are functional

oDocument tickets in Remedy

oProvide user account assistance

SSi May 2019 - Nov 2019

Network Monitoring

Maintain network asset availability

Maintain SolarWinds software

Resolve Issues monitoring devices

Remove old devices from SolarWinds

Install updates

D & Z Technical Services Nov 2018 – May 2019

Desktop Support

User account management

Desktop support

oSystem Imaging

oApplication installation

oNetwork support

oHardware inventory

Supported remote sites CONUS/OCONUS

oReplaced old hardware

oTurned items into Dermo

Brice Pg. 3

Apex July 2018 – Nov 2018

Desktop Support

Desktop support

User account management

Application installation

System imaging

Network support

Hardware inventory

Supported remote sites CONUS/OCONUS

oReplaced old hardware

oTurned items into Dermo

GS Tek (Fort Carson Network Enterprise Center) Dec 2017 - July 2018

IT Help Desk Support Specialist I

Managed tickets

Performed CAC pin resets

Dual CAC certificate transfers

Removed expired profiles

Apex Aug 2017 – Dec 2017

Desktop Support

Tech Refreshed old computer systems at the USAF Space Command

Marathon TS Mar 2017 – July 2017

Systems Administration

Build Windows Servers

oServer 2008 R2

oServer 2012 R2

Maintain User accounts in AD

oCreate new accounts

oManage accounts

oRemove accounts

Lockheed Martin Dec 1996 – Nov 2016

Senior Systems Administrator

Maintain the Cyber Security Vault (Network documentation storage)

Tracked over 600 users

Perform systems administration on the Distributed Communications Controller

Installed Windows 7 based network

Perform software installs

Maintained backups for all the SMCS on the MCOM contract

Perform systems administration on the VAX 7000

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