General Manager
Resume:
Peter Malinowski ** Westingway Bognor Regis • ****************@******.***
LinkedIn • 078**-***-***
General Management
Resourceful and detail-oriented professional with strong financial and business acumen; driving strategic initiatives in collaboration with key business partners to generate desired profitability. Accomplished leader with proven track record in orchestrating operations, formulating annual budgets, scrutinizing monthly financial statements, and enhancing business efficacy. Proficient in meticulous sales activity record-keeping, propelling revenue expansion, spearheading pivotal projects, and upholding adherence to regulatory standards. Expert at steering cross-functional teams, guiding executive-level business planning initiatives, and consistently pursuing enhancements to exceed client expectations. Exhibit strong leadership in risk management and implement innovative solutions to gain strategic goals at high levels of executive management. Areas of Expertise
Operational Excellence
Business Development
Sales & Revenue Growth
Human Resources Management
Accounting & Finance
Project Management
Performance Evaluation
Continuous Improvement
Budgeting & Resource Allocation
Customer Satisfaction & Retention
Risk Identification & Mitigation
Health & Safety Compliance
Career Experience
Leisureplex Ltd - Bognor Regis, West Sussex 2017 – Present General Manager
Direct team consisting of assistant manager, department heads, and staff to ensure seamless hotel operations. Lead recruitment, selection, onboarding, and training, whilst upholding company standards across operations. Oversee repair and renewal processes as per annual budget guidelines to streamline workflows. Manage budget and finances and operate profitable Hotel entity by employing effective problem-solving strategies. Evaluate teams and pinpoint areas of improvement to enhance productivity and performant. Monitor HR functions, such as workforce planning, goal alignment, performance management, and benefits allocation.
Upheld safety regulations by overseeing regular operations effectively.
Established efficient customer service protocols to elicit positive customer feedbacks.
Safeguarded hotel infrastructure and resources, including inventory and financial assets.
Revamped revenue and enhanced operational efficiency by spearheading business strategy.
Attained high-level guest satisfaction and guaranteed issue resolution by collaborating with all key partners. Royal Norfolk Hotel, Leisureplex Ltd, Bognor Regis 2010 – 2017 Reception Manager
Orchestrated individual and team work timetables and administered bookings, modifications, and absenteeism by optimising and updating pertinent administrative, statistical, and financial documentation. Envisioned and executed potent marketing strategies to leverage room occupancy ratios. Examined function records and finalised night audit procedures with precision and meticulousness to maintain accuracy. Dispensed facts and brochures about establishment both face-to-face/on-call. Supervised group reservations for conference facilities, dining areas, and lodgings. Stayed abreast of establishment offerings, services, pricing, and promotional incentives. P a g e 2 2
Heightened sales revenue through upselling and marketing initiatives.
Ensured exhaustive paperwork completion to enable smooth shift transition.
Addressed and resolved complex client queries in timely and appropriate manner.
Guaranteed seamless execution of events and conferences via strategic planning and execution. Additional Experience
Reception Manager, Hotel De Paris Cromer (Leisureplex Ltd) Bar Manager, Imperial Hotel Ilfracombe, (Leisureplex Ltd) Restaurant Manager, Croit Anna Hotel Fort William, Scotland (Leisureplex Ltd) Restaurant Manager, Regina Hotel Torquay (Leisureplex Ltd) Education
Bachelor of Arts in Enterprise Management
Faculty of European Studies - Department of Management & Marketing, Gdansk, Poland Training & Certifications
New Skills Academy, Hertford, 2021
Microsoft Excel Advanced Intermediate Certificate Asbestos Awareness Category A Training
Legionella & Legionnaires Disease Awareness Training Fire Warden Training
Level 2 Food Hygiene & Safety
First Aid Certificate
Personal License
Professional Development
Sage 50cloud Payroll Exchequer Managing Safely IOSH Industry (V5) Financial Crime Awareness (V7) Travel Insurance (V8) Financial Conduct Authority - Introduction to Regulation of The General Insurance Languages
Latin, Basic German, Basic
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