Branch Manager Account
Resume:
FROM: EYASU WAYOU
To: Vaughan, ON, Canada
Personal Lines Account Manager
Please accept this letter expressing my interest in the finance and operation manager position. I am a highly motivated and progress-focused Awash Bank Branch Manager with a long-standing background in this industry. With a track record of initiative and dependability, I have devised strategic initiatives that will prove valuable to the Personal Lines Account Manager
As an Awash Bank Branch Manager for Awash bank, I was responsible for Please review my attached resume for more details on the following qualifications:
Please take a moment to review my attached resume and credentials. I would greatly appreciate the opportunity to speak with you regarding my candidacy.
I appreciate your consideration.
I welcome the opportunity to contribute my skills to your team.
With regards
EYASU WAYOU
Addis Ababa, +251********* **********@*****.***
Eyasu Endale Wayou
**********@*****.*** Hawassa, Ethiopia
Professional Summary
Accomplished Branch Manager with a proven track record at Commercial Bank of Ethiopia &Awash International Bank SC, enhancing customer satisfaction and exceeding sales targets through effective branch operations management and strategic planning. Skilled in financial analysis and fostering strong team dynamics, demonstrated a 20% increase in annual sales. Expert in relationship building and operational reporting committed to driving revenue growth and operational excellence, and skilled Branch Manager with demonstrated success in coordinating team and financial activities—friendly and adaptable professional with remarkable leadership and program management skills. Motivated Bank Manager is passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Motivated Bank Manager is passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Motivated Bank Manager is passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Accomplishments
Repeatedly received recognition from superiors for service excellence.
Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
Resolved product issues through consumer testing.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Skills
Branch Operations Management
Customer Service
Customer Relationships
Excellent time management skills
Excellent work ethic
Attention to Detail
Coaching and Mentoring
Team Supervision
Relationship building and management
Client Relationship Management
Relationship Management
Strong team-builder
Verbal/written communication
Employee Development
Staff Management
Operations Management
Decision-Making
Cash Handling
Relationship Building
Team Player
Staff Supervision
Training and Development
Sales management
Staff Development
Staff Training
Process Improvement
Sales Professional
Staff recruitment
Business Development
Business development expertise
Interviewing and Hiring
Account Review
Product Training
Proficient in MS Office
Sales Development
Work Prioritization
Project Management
Goals and performance
Sales Planning
Sales expertise
Conflict Resolution
Client acquisition
Documentation
Friendly
Strategic Planning
Cash handling expertise
Banking
Risk Mitigation
Approachable
Public Speaking
Performance Reviews
Loan Documentation
Financial Services
Community Relations
Operational Reports
Key Performance Indicators
Collections
Marketing
Loans
Business Planning
Revenue Generation
Human resources knowledge
Financial Advising
Shift Scheduling
Risk Analysis
Regulatory Compliance
Financial Administration
Accounts Receivable
Financial Analysis
Investment Guidance
Accounts Payable
Information Security
Financial Oversight
Reporting familiarity
Market Research
Familiar with account coding
Proficient in [Software Program]
Event Planning
Resourceful nature
Bank security expert
Information Management
Security and Safety Protocols
Federal Regulations
Bottom Line Loan Master Loan Servicing
Knowledge of Equifax Application Engine
FHA loan process background
Willing to Learn
Team Building Leadership
Critical Thinking
Customer relationship development
Goal Setting
Know Your Customer
Staff Recruitment and Hiring
Prioritizing and Planning
Planning and coordination
Loan Processing
Proactive and Focused
Business Relationship Management
Operational Reporting
Cash Flow Management
Work Experience
09/2019 - Current Branch Manager Commercial Bank of Ethiopia &Awash International Bank SC, Hawassa
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Assessed employee performance and developed improvement plans.
Engaged employees in business processes with positive motivational techniques.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Complied with regulatory guidelines and requirements.
Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Consulted customers to boost product sales and services.
Examined customer loan applications for loan approvals and denials.
Resolved various issues impacting sales management and business operations.
Boosted sales and customer loyalty through incentive programs.
Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
Completed filings and upheld strict compliance with regulatory agencies and supervisors.
Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
Submitted loan applications to underwriter for verification and recommendation.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
Compiled database of loan applicants' credit histories, financial statements and other financial information.
Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
Generated financial and operational reports to assist management with business strategy.
Implemented service improvements to enhance sales cycle.
Championed process improvement initiatives that resulted in increased efficiency, improved service quality, or cost savings for the organization as a whole.
Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
Launched new training program to boost employee skills and staff retention rate.
Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
Forecasted trends and recommended improvements based on financial risk analyses.
Complied with established internal controls and policies.
Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Analyzed business processes to identify cost savings and operational efficiencies.
Developed strategic plans for day-to-day financial operations.
Prepared cash flow projections, cost analysis, and monthly, quarterly, and annual reports.
Established internal audit procedures to validate and improve the accuracy of financial reporting.
Performed banking, business administration, and financial tasks to guarantee five-star service for clients.
Reviewed historical records, current operational data, and forecasting information to identify and capitalize on system enhancement opportunities.
Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
Evaluated and negotiated contracts to procure favorable financial terms.
Improved overall financial reporting by streamlining control processes and reporting structures.
Established and checked coding procedures, monitored reports, and updated internal files.
Prepared internal and regulatory financial reports, balance sheets, and income statements.
Utilized financial software to prepare consolidated financial statements.
Created financial dashboards to provide insights into key performance indicators.
Conducted financial due diligence on potential investments and acquisitions.
Supported financial director with special projects and additional job duties.
Designed and maintained financial models to identify and measure risks.
Collaborated with C-level executives and stakeholders to develop long-term financial plans.
Created and managed financial models to evaluate corporate investments and acquisitions.
08/2018 - 09/2019 Customer Service Manager Commercial Bank of Ethiopia, Bule Hora
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Followed through with client requests to resolve problems.
Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Collaborated with upper management to improve customer service processes and support structures company-wide.
Researched and corrected customer concerns to promote company loyalty.
Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Increased team productivity by providing ongoing training and support to customer service representatives.
Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
Kept accurate records to document customer service actions and discussions.
Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
Created and reviewed invoices to confirm accuracy.
Generated customer satisfaction surveys to analyze results into action plans.
Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
Developed and offered unique discount options to drive interest in new product lines.
Addressed potential cancellations and offered catered solutions to retain accounts.
Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
Spearheaded initiatives aimed at reducing average call wait times, significantly improving overall client experience metrics.
Championed technology adoption among team members, integrating tools that aided in delivering faster results for customers without sacrificing quality.
Controlled resources and utilized assets to achieve qualitative and quantitative targets.
Collaborated with marketing department to launch and manage promotional activities and campaigns.
Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
Negotiated contracts with outside carriers to minimize costs to company and customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Established team priorities, maintained schedules and monitored performance.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Defined clear targets and objectives and communicated to other team members.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assisted in organizing and overseeing assignments to drive operational excellence.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
Identified and communicated customer needs to supply chain capacity and quality teams.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Set aggressive targets for employees to drive company success and strengthen motivation.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Managed senior-level personnel working in marketing and sales capacities.
Developed detailed plans based on broad guidance and direction.
Reduced waste and pursued revenue development strategies to keep the department aligned with sales and profit targets.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Launched quality assurance practices for each phase of development
Leveraged data and analytics to make informed decisions and drive business improvements.
Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations.
Education
MBA, Bule Hora University, Bule Hora
06/2012 Bachelor of Arts, Economics, Arba -Minch, Arba- Mich,Ethiopia
Affiliations
American Accounting Association
Certifications
CPM - Chartered Portfolio Manager
CM - Certified Manager Certification
CMT - Chartered Market Technician
CIBA - Certified Investment Banking Associate
MFTA - Master of Financial Technical Analysis
CFS - Certified Fund Specialist
Additional Information
The Bank was established by 486 founding shareholders with a paid-up capital of Birr 24.2 million and started banking operations on Feb. 13, 1995. Since embarking on operation, the Bank has registered remarkable growth.
Languages
English, Amharic:
Native language
Eyasu Endale Wayou
**********@*****.***
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