Customer Service Behavioral Health
Resume:
Kelly Hendrickson
Maryville, TN *************.***********@*****.*** 865-***-****
Authorized to work in the US for any employer
Work Experience
Empire Distributing – Maryville, TN May 2022 – Present
1541 Mt. Tabor Rd.
Supervisor:
Dispatcher/Logistics Warehouse Administrator
Keeping track of daily invoices for each route, including keeping track of any missing or unsigned invoices and following up with drivers/reps to recover. Keeping track of and filing all drivers’ daily logs, crediting/ reporting drivers’ daily departures and returns; crediting requests from front office and reps as needed. Keeping office supplies stocked and available. Utilizing SAP system for daily invoices as well as requests from drivers and coworkers. Cross training in inventory including counts and reports. Answering company phones (relaying information to drivers and reps daily). Maintaining repour and a working relationship with all drivers and coworker, keeping morale up. Planning and organizing special events (holiday parties, etc.). Organizing and streamlining OP’s office.
The Village Behavioral Health- Louisville, TN June 2021- March 2022
2431 Jones Bend Rd.
Supervisor: Victoria Mohon
Behavioral Health Technician.
Providing a therapeutic and safe environment for the patients, extremely detail oriented paperwork including 15-minute checks and behavioral information on each patient, developing positive relationships with patients and coworkers, following facility policies and procedures implementing treatment plans and providing crisis intervention as necessary.
January 2019- June 2021 – Gap in employment due to caretaking of elderly father.
Certified nursing assistant classes- Louisville, TN June 2018 to January 2019
Blount county
Accenture – Louisville, TN November 2017 to May 2018
1965 Hawks Landing Dr.
Supervisor: Christopher Murray
Medical Billing and Coding Processing.
Extensive accelerated training on medical billing, coding, as well as timely filing regulations, state guidelines, LPI, CPT, and authorizations.
These are considered contractor positions, though I have learned a lot and enjoy my work I am looking for a permanent position in which I can grow professionally as well as contribute to the growth of the company I am employed. I am attaching a copy of my most recent performance review by my Team Lead Christopher Murray.
Administrator LSO Final Mile - Alcoa, TN May 2017 to Present
Recruitment of Independent Contractors. Prepare and submit contracts between corporate office and contractors. Preform pre hire drug screens for contractors. Monitor and submit documents for compliance issues. Track and cover logistics needs for Knoxville branch. Provide excellent customer service daily.
Accomplishments In under a year I was promoted from customer service rep to Fleet Ops Coordinator. I was chosen from my region to travel to Little Rock, Arkansas to train and set up a new branch.
Skills Used Organization, multi tasking, human resources, adaptability, problem solving, one on one people skills, managing and leading up to 75 employees daily, admin skills and wonderful customer service.
Administrative bookkeeper Smokey View Coastal - Maryville, TN October 2016 to Present
Filling, organizing, and totaling all business expenses. Creating employee handbook including company policies and procedures. Maintaining employee files.
Program coordinator
Covenant Health - Louisville, TN April 2015 to April 2016
Responsibilities Responsible for direct daily care of up to 28 patients during 12 hour shifts. Planning and leading daily group therapy sessions for patients. Admin duties: inventory, patient behavior, vitals and dietary notes. Preform physical holds when necessary for patient safety.
Accomplishments I received many letters and acknowledgment for my work with adolescents and latency children, my time with them was priceless and they touched my life as much as I touched their's.
Skills Used Organization, patients, problem solving, conflict resolution, multi tasking, flexibility and adapting to an ever changing atmosphere and the needs to be addressed at any given time.
Fleet Operations Coordinator Express Courier - Alcoa, TN June 2011 to December 2014
Responsibilities Recruitment of Independent Contractors. Prepare and submit contracts between corporate office and contractors. Preform pre hire drug screens for contractors. Monitor and submit documents for compliance issues. Track and cover logistics needs for Knoxville branch. Provide excellent customer service daily.
Accomplishments In under a year I was promoted from customer service rep to Fleet Ops Coordinator. I was chosen from my region to travel to Little Rock, Arkansas to train and set up a new branch.
Skills Used Organization, multi tasking, human resources, adaptability, problem solving, one on one people skills, managing and leading up to 75 employees daily, admin skills and wonderful customer service.
Office Management Specialist Department of State - Ankara June 2008 to February 2010
Responsibilities Support for the Regional Security Office of the Embassy. Conduct background checks. Process security access requests. Coordinate security related issues related to VIP visits. Escort guests around compound.
Accomplishments I received many awards during my service at the Embassy which I would love to present during an interview.
Skills Used Ability to recognize sensitive material and information and follow protocol for each situation. Admin skills, problem solving, multi tasking, adaptability, people skills, professionalism, attention to detail.
Office Management Specialist Department of State - Roma, Lazio July 2005 to 2007
Responsibilities Professional office support for 13 people at the US/UN Mission to Rome, Italy. Liaison for Tri-Mission in Rome, Italy. Coordinate relocation for incoming Ambassador to the US/UN overseeing the Embassy intern program.
Accomplishments I have many awards and recognitions I would love to share in an interview.
Skills Used Ability to recognize sensitive material and information and follow protocol for each situation. Professionalism, multi-tasking, people skills, adaptability, admin skills, problem solving.
Education
Heritage high school
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