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HeadingProfessional SummarySkillsWork HistoryEducationAdd a sectionDownload
Ernest Brooks
Lincolnton, NC 28092
**************@*****.***
Professional Summary Rename
Creative [Job Title] well-versed in successful sales techniques and approaches, relationship building and long-term customer retention strategies. Demonstrated competency in client acquisition and closing. Focused on maximizing bottom-line profitability by satisfying customer needs and business targets through skilled promotions. Profit-minded Sales Professional with demonstrated success driving sustained revenue by working and connecting with customers. Industrious sales professional with strong history of surpassing objectives by leveraging selling and advanced people skills. Talented at generating leads and demonstrating products to close high-volume sales. Diligent [Job Title] with experience in retail settings. Focused on keeping merchandise presentable to maximize business revenue. Effectively demonstrate products, overcome objections and close sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Skills Rename
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Work History Rename
Sales Associate/Stocker, 04/2020 to 12/2020
WalMart Gastonia – Gastonia, N. C., NC
Helped customers locate products and checked store system for merchandise at other sites.
Engaged with customers to effectively build rapport and lasting relationships.
Prepared merchandise for sales floor by pricing or tagging.
Educated associates on market trends and stayed up-to-date on forecasts.
Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Increased sales by offering advice on purchases and promoting additional products.
Tracked stock using company inventory management software.
Loaded and unloaded merchandise using ladder and pallet jack.
Worked alongside retail representatives to enhance product presentations and advertising collateral.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Prepared large cash deposits with zero discrepancies.
Solved customer challenges by offering relevant products and services.
Men's Department Manager, 09/2018 to 04/2020
Dillards Department Store – Gastonia, N.C., NC
Trained newly hired [Job title]s in upselling techniques, [Skill] and [Skill], bolstering job expertise within [Timeframe].
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by [Number]%.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Increased retail space by [Number] square feet by improving gross profits by [Number]%.
Submitted reports to senior management to aid in business decision-making and planning.
Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
Marked-down clearance items and relocated merchandise to proper store areas.
Mentored new sales associates to contribute to store's positive culture.
Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Returned change and currency and processed debit and credit card payments with [Number]% accuracy rate.
Trained team members in successful strategies to meet operational and sales targets.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Bartender, 06/2013 to 07/2018
Village Drafthouse Cameron Vilage – Raleigh N.C., NC
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Education Rename
High School Diploma: Expected in 06/1983
Bessemer City High School - Bessemer City, NC
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