Customer Service Office Administrator
Resume:
Melissa A. Gurley
Office Administrator
Contact
I am passionate about sales and about creating and maintaining a professional yet engaging and welcoming business environment where customers feel appreciated. I have managerial experience and experience supervising and maintaining a professional work environment.
********@*****.***
Wake Forest, NC
Education
SCHOOL OF HEALTH
UNIVERSITY OF NORTH FLORIDA
MASTERS DEGREE, HEALTH SCIENCE
MAY 2000
BACHELORS DEGREE
BIOLOGY AND CHEMISTRY
HOUGHTON COLLEGE, HOUGHTON NEW YORK
MAY 1996
Experience
MCPHERSON FAMILY EYE CENTER, PERSONAL SERVICE REPRESENTATIVE
FEBRUARY 20, 2024-PRESENT, Wake Forest, NC
Scheduling and/canceling appointments
Recalling patients to schedule future appointments
Responding to patients via phone call, email, and live chat and helping patients connect to a provider
Complete patient file in our EMR system and upload documents as required
NORTH CAROLINA DEPARTMENT OF HEALTH AND HUMAN SERVICES, VOCATIONAL REHABILITATION COUNSELOR
AUGUST 2020-FEBRUARY 2024, Burlington, NC
Assist clients with job and career services and obtaining, retaining, and maintaining employment
Curriculum development for high school juniors and seniors eligible for vocational rehabilitation services
Maintain client records including but not limited to annual and quarterly reviews
Manage caseload of at least 130 clients
Partner with local businesses and community colleges for client services
Ensure client notes and billing information met all federal and state guidelines for reimbursements
Recruit and mentor student interns from local colleges and universities
Ensure consistent, clear, and accurate communication with clients, third party vendors, and businesses
LEAD M.O.M, THE HOMESTEAD
July 2007-July 2020, North Carolina, Nebraska, Florida
Mom Of Minions (M.O.M)
Establish daily routines for five children ranging in ages from 1-12 years old
Create activities to promote responsibility and build confidence as children matriculate through school
Weekly menu design and delivery of three meals per day
Ensure all federal, state, and local child welfare laws are followed as it relates to health and wellness of children including but not limited to physical fitness, mental acuity, social and emotional health, and overall bodily cleanliness
FLORIDA DEPARTMENT OF HEALTH AND HUMAN SERVICES, VOCATIONAL REHAB COUNSELOR
AUG.UST 2000-JUNE 2007, Jacksonville, FL
Assist clients with job and career services and obtaining, retaining, and maintaining employment
Curriculum development for high school juniors and seniors eligible for vocational rehabilitation services
Maintain client records including but not limited to annual and quarterly reviews
Manage caseload of at least 130 clients
Partner with local businesses and community colleges for client services
Ensure client notes and billing information met all federal and state guidelines for reimbursements
Recruit and mentor student interns from local colleges and universities
Ensure consistent, clear, and accurate communication with clients, third party vendors, and businesses
MICROBIOLOGIST, STERLING CASTLE INCORPORATED
AUGUST 1996-JULY 2000
Performed qualitative and quantitative assays on samples using techniques with standard analytical equipment and automated instrumentation
Maintain all federal and state health and safety guidelines for laboratories
Developed complex plans and executed actions according to the plans.
Able to complete work with minimal guidance and direction
Skills
SALES
USER RESEARCH
USABILITY OF PRODUCT
SUPERVISION OF EMPLOYEES
DATA MANAGEMENT
PROJECT MANAGEMENT
DATA ANALYSIS
COACHING ADULTS
RECORDS REVIEWS
RECRUITING
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