Customer Service Data Entry
Resume:
SG
SHANTEL GAYDEN
**********@*****.*** 1-225-***-**** Gonzales, LA 70737
Highly competent and skilled Orthodontic Assistant with 7 career years experience and possessing a completion of Dental Assisting school graduating with honors certificates. Adept in chair side assistance with instrument identification charting and patient education and support. Displays excellent communication and critical thinking skills. I would be a good asset to this practice with all the training and extra education provided. I'm currently in school getting my associates degree in criminal law. I have 20+ years with customer service, I love to assist and meet new people. Authorized to work in the US for any employer
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Patient customer service offers 25-year track record establishing rapport with clients and exceeding company expectations. Focused on meeting monthly scorecard expectations and resolving customer inquiries and complaints. Versatile and diplomatic individual recognized for reacting positively to ongoing, changing environment. Customer-oriented customer service rep with [25]-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.
Chairside Assisting
Dentrix
Dental Assisting
Laboratory Experience
Medical Imaging
Infection Control Training
HIPAA
Sales force
Nice one
Nice
Jabbar
Customer Service
Credit Card Payment Processing
Report Creation
Data Entry
Responding to Difficult Customers
English Fluency
30 wpm Typing Speed
Creative Problem Solving
Issue and Complaint Resolution
Multitasking and Prioritization
Verbal and Written Communication
Transaction Processing
Building Customer Trust and Loyalty
Upbeat and Positive Personality
Courteous with Strong Service Mindset
Order and Refund Processing
Efficient and Detail-Oriented
Customer Retention Strategies
Calm and Professional Under Pressure
De-escalation Techniques
Understanding Customer Needs
Data Entry and Maintenance
Customer Data Confidentiality
Call Documentation
Adaptive Team Player
Project Management Abilities
Data Evaluation
Microsoft Office Expertise
Customer Relations
Clerical Support
Quality Control
Courteous Demeanor
Quality Assurance Controls
High-Energy Attitude
Asmr Regulations Knowledge
Problem-Solving Abilities
Call Center Operations
Inbound and Outbound Calling
Summary
Skills
SG
SHANTEL GAYDEN
**********@*****.*** 1-225-***-**** Gonzales, LA 70737 Highly competent and skilled Orthodontic Assistant with 7 career years experience and possessing a completion of Dental Assisting school graduating with honors certificates. Adept in chair side assistance with instrument identification charting and patient education and support. Displays excellent communication and critical thinking skills. I would be a good asset to this practice with all the training and extra education provided. I'm currently in school getting my associates degree in criminal law. I have 20+ years with customer service, I love to assist and meet new people. Authorized to work in the US for any employer
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Patient customer service offers 25-year track record establishing rapport with clients and exceeding company expectations. Focused on meeting monthly scorecard expectations and resolving customer inquiries and complaints. Versatile and diplomatic individual recognized for reacting positively to ongoing, changing environment. Customer-oriented customer service rep with [25]-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.
Chairside Assisting
Dentrix
Dental Assisting
Laboratory Experience
Medical Imaging
Infection Control Training
HIPAA
Sales force
Nice one
Nice
Jabbar
Customer Service
Credit Card Payment Processing
Report Creation
Data Entry
Responding to Difficult Customers
English Fluency
30 wpm Typing Speed
Creative Problem Solving
Issue and Complaint Resolution
Multitasking and Prioritization
Verbal and Written Communication
Transaction Processing
Building Customer Trust and Loyalty
Upbeat and Positive Personality
Courteous with Strong Service Mindset
Order and Refund Processing
Efficient and Detail-Oriented
Customer Retention Strategies
Calm and Professional Under Pressure
De-escalation Techniques
Understanding Customer Needs
Data Entry and Maintenance
Customer Data Confidentiality
Call Documentation
Adaptive Team Player
Project Management Abilities
Data Evaluation
Microsoft Office Expertise
Customer Relations
Clerical Support
Quality Control
Courteous Demeanor
Quality Assurance Controls
High-Energy Attitude
Asmr Regulations Knowledge
Problem-Solving Abilities
Call Center Operations
Inbound and Outbound Calling
Summary
Skills
Baton Rouge, LA
Customer service, Doordash driver
02/2018 - Current
I'm a delivery driver
I pick up orders from restaurants
And then I meet the customers in person to deliver their order to them I also do personal shopping for them
Provided assistance to clients
Assisted customers in person
Resolved payment and order disputes
Maintained up-to-date knowledge of customer accounts Dr.Larry Foster LA
Orthodontic Assistant
12/2011 - 06/2013
Established a trusting report with patients thus ensuring positive dental experience
Assisted orthodontist in bonding and banding and the removal of brackets Was taken to different conventions for extra training and techniques Analyzed and placed arch wires
Also traveled to different satellite offices banding, making clear retainers, impressions, putting on head gears, face mask
Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures. Supported dentist with completing minimally invasive and advanced surgical procedures.
Made impressions of teeth for mouth guards and other oral fixtures. Performed minor orthodontic procedures such as suture removal and rubber dam placement.
Instructed patients on postoperative care to protect dental work and promote healing.
Dr.Michael Hiller Baton Rouge, LA
05/2011 - 10/2011
Placed separators and fitted bands prior to bonding Bonding, banding, making clear retainers, impressions, putting on head gears, face mask
Dr.James Fruge Baton Rouge, LA
Orthodontic Assistant
01/2006 - 02/2011
Prepared trays appropriately after review of daily schedule Perform required procedures including placement of orthodontic appliances excess cement removal pulp vitality testing Provided reassurance and support to patients during exams test and procedures
Educated patients on proper oral hygiene including brushing and flossing techniques
Assisted in placing and removing Orthodontic appliances, full records taking panos, cephs
I was commended for my multitasking abilities
Bonding, banding making clear retainers bleaching trays, impressions, lab skills
West Tele Service Baton Rouge, LA
Customer Service
04/1999 - 06/2006
I have great customer service, I answered in coming calls, I assisted customers with placing orders, tracking their packages, order status, and anything they needed assistance with pertaining to their order I really loved working in customer service with this company Provided assistance to clients
Answered phone and assisted customers with changes Scheduled reservations for customers
Experience
Maintained up-to-date knowledge of customer accounts Explained products and benefits
General Dentistry Gonzales, LA
Chair side assistant
11/2005 - 01/2006
Assisted the Doctor with extractions, root canals and etc Charting patients information into their charts on the computer Had knowledge of all instruments and passing to the Doctor Asmr Fairfax Station, VA
Customer Service Participant
07/2022 - 10/2022
Built relationships with participants through positive attitude and communication.
Led on- and off-site customer support teams across multiple time zones. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Set up and activated customer accounts.
Upheld quality control policies and procedures to increase customer satisfaction.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Answered inbound calls, chats and emails to facilitate customer service. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Used proven techniques to de-escalate angry customers during telephone interactions.
Improved customer service wait times to mitigate complaints. Developed strong customer relationships to encourage repeat business. Post University Connecticut
Associate's criminal in law
Expected in 11/2023
College Degree
Education and Training
Baton Rouge, LA
Customer service, Doordash driver
02/2018 - Current
I'm a delivery driver
I pick up orders from restaurants
And then I meet the customers in person to deliver their order to them I also do personal shopping for them
Provided assistance to clients
Assisted customers in person
Resolved payment and order disputes
Maintained up-to-date knowledge of customer accounts Dr.Larry Foster LA
Orthodontic Assistant
12/2011 - 06/2013
Established a trusting report with patients thus ensuring positive dental experience
Assisted orthodontist in bonding and banding and the removal of brackets Was taken to different conventions for extra training and techniques Analyzed and placed arch wires
Also traveled to different satellite offices banding, making clear retainers, impressions, putting on head gears, face mask
Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures. Supported dentist with completing minimally invasive and advanced surgical procedures.
Made impressions of teeth for mouth guards and other oral fixtures. Performed minor orthodontic procedures such as suture removal and rubber dam placement.
Instructed patients on postoperative care to protect dental work and promote healing.
Dr.Michael Hiller Baton Rouge, LA
05/2011 - 10/2011
Placed separators and fitted bands prior to bonding Bonding, banding, making clear retainers, impressions, putting on head gears, face mask
Dr.James Fruge Baton Rouge, LA
Orthodontic Assistant
01/2006 - 02/2011
Prepared trays appropriately after review of daily schedule Perform required procedures including placement of orthodontic appliances excess cement removal pulp vitality testing Provided reassurance and support to patients during exams test and procedures
Educated patients on proper oral hygiene including brushing and flossing techniques
Assisted in placing and removing Orthodontic appliances, full records taking panos, cephs
I was commended for my multitasking abilities
Bonding, banding making clear retainers bleaching trays, impressions, lab skills
West Tele Service Baton Rouge, LA
Customer Service
04/1999 - 06/2006
I have great customer service, I answered in coming calls, I assisted customers with placing orders, tracking their packages, order status, and anything they needed assistance with pertaining to their order I really loved working in customer service with this company Provided assistance to clients
Answered phone and assisted customers with changes Scheduled reservations for customers
Experience
Maintained up-to-date knowledge of customer accounts Explained products and benefits
General Dentistry Gonzales, LA
Chair side assistant
11/2005 - 01/2006
Assisted the Doctor with extractions, root canals and etc Charting patients information into their charts on the computer Had knowledge of all instruments and passing to the Doctor Asmr Fairfax Station, VA
Customer Service Participant
07/2022 - 10/2022
Built relationships with participants through positive attitude and communication.
Led on- and off-site customer support teams across multiple time zones. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Set up and activated customer accounts.
Upheld quality control policies and procedures to increase customer satisfaction.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Answered inbound calls, chats and emails to facilitate customer service. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Used proven techniques to de-escalate angry customers during telephone interactions.
Improved customer service wait times to mitigate complaints. Developed strong customer relationships to encourage repeat business. Post University Connecticut
Associate's criminal in law
Expected in 11/2023
College Degree
Education and Training
Contact this candidate