Technical Support A Dedicated
Resume:
Preethi Oza
Details
***************@*****.***
Links
https://www.linkedin.com/in/preethi-oza-a33071280/
Skills
- Creative Problem-Solving Skills
-Excellent Communication Skills
-Internal & External Stakeholder Management
-Strong Negotiation skills
-Good
Hobbies
Cooking, Doodling, singing, dancing
Languages
English
Hindi
Profile
A dedicated professional with experience in sales, marketing & entrepreneurship. Worked with India’s biggest travel company as Holiday expert & have achieved consistent high sales conversion rate. Brief entrepreneurship experience of setting up a clothing business & running profitably with YoY growth of 33%. Strong work ethic, adaptability and exceptional interpersonal skills. Highly motivated employee with desire to take up new challenges.
Employment History
Holiday Expert at MakeMyTrip.com, Hyderabad
August 2022 — April 2023
●Quickly understood the nitty-gritties of travel industry
●Highest conversion rate of 90% consequently for 2 quarters
●Collaborated with multiple internal teams (account receivables, rentals, hospitality, etc.) to deliver the best customer satisfaction
●Received highest customer satisfaction rating of 4.5/5
●One of the top performers in the team & closed around 77 deals with a total worth of 85364$
●Negotiated the travel package quotations with customers with goal of win-win-win for all the parties (Customer, company & self)
Recruiter at Orcapod, Mumbai
April 2020 – July 2022
Led the full-cycle recruitment process for technical and non-technical roles.
Successfully filled 150+ positions annually, reducing time-to-hire by 20%.Implemented new sourcing strategies, resulting in a 30% increase in qualified candidate.
Managed job postings and candidate screening for various departments.
Conducted interviews and coordinated with hiring managers to streamline the recruitment process.
Founder at PrezzoAttire- Entrepreneurial Venture, Hyderabad
August 2017 — January 2020
●Founded an online apparel business PrezzoAttire with major sales through digital channels (WhatsApp & Instagram). Primarily focused on sourcing best quality apparels from smaller merchants in India & selling those in Tier 1 & 2 cities.
●Achieved YoY growth of 40%. Year 1 turnover of $3000 & Year 2 turnover of $4200. Running with a profit margin of about average 20%
Technical Support Assistant at IBM India Pvt.Ltd, Bengaluru
May 2015 — July 2016
●Worked as technical support for one Fortune 500 company
●Provided technical support to customers by identifying causes of problems, researching and offering effective solutions. Set up and configured wide area network (WAN) and local area network (LAN) routers.
●Achieved SLA of 100% on the tickets assigned
Education
Bachelor of Business Management, Maharani Lakshmi Ammanni College for Women, Bengaluru
2015
Specialisation in Human resource
High school diploma, Maharani Lakshmi Ammanni College for Women, Bengaluru
2012
Matriculation, New Carmel English School, Bengaluru
2010
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