Customer Service Front End

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Janice R. Mayers

*************@*****.*** 954-***-****

**** ********* **** *****, ********** Lakes, FL 33309 Customer oriented professional with strong people skills and excellent communication skills. Dependable worker recognized for consistency in productivity and attendance while exhibiting a positive attitude in light of challenging situations. Exhibits exemplary work ethic and willingness to learn new processes and techniques which enhance business and team efforts.

• Attention to detail • Dependable Excellent communication abilities

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• Customer service • Housekeeping and maintenance • Outstanding people skills

• Problem-solving abilities Team player with a positive and upbeat attitude

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Waitress/food Handler

Sunshine Restaurant Partners – Sunrise, FL August 2014 - Current

• Accepted and processed customer payments in cash, credit cards and checks, checking for validity.

• Acknowledged customer issues and resolved their problems quickly and efficiently. Effectively communicated with other employees and upper management to ensure complete care of customers.

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• Followed up with customers ensuring their satisfaction with their purchases.

• Greeted customers and offered them assistance where possible.

• Informed customers about current promotions and sales, encouraging them to take advantage.

• Assist customers with food and drinks.

Front End Supervisor

Kmart – Charlotte Amalie, St Thomas, US Virgin Islands July 2009 - August 2013

• Resolved conflict between customers, between employees, and between customers and employees. Trained staff in proper customer service, leading to a 90% drop in customer complaints and 60% reduction in returns.

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• Worked all types of shifts and worked on holidays. Worked with/in other departments in the store to gain knowledge of all products and to make connections with other department managers and associates.

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EDUCATION

• Assist associates with time management, breaks and lunch Teacher Assistant

Developmental School – Charlotte Amalie, St Thomas May 2002 - June 2009

• Created and adapted lesson plans and classroom work to meet students' individual needs.

• Maintained high classroom management and behavior management standards.

• Supervised students in classroom and out-of-classroom activities throughout working day.

• Assist teacher with daily activities and curriculum Waitress/hostess

Wyndham Sugar Bay Hotel – Charlotte Amalie, St Thomas September 2000 - June 2002

• Accepted and processed customer payments in cash, credit cards and checks, checking for validity.

• Acknowledged customer issues and resolved their problems quickly and efficiently. Assisted clients in understanding their available options and helped them select the right service plans for their needs.

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Effectively communicated with other employees and upper management to ensure complete care of customers.

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• Followed up with customers ensuring their satisfaction with their purchases.

• Greeted customers and offered them assistance where possible. Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.

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• Meet and greet customers and assist with seating arrangements

• Assist guest with food and beverage choices.

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Respiratory therapy

Keiser University Fort Lauderdale, FL June 2022 Deans List

High School Diploma

Ivanna Eudora Kean High School East End, St Thomas June 2001

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