Customer Service Call Center

Debbie Ivey

Member Services Representative Norcross, GA 30093

*****************@*****.*** 470-***-****

Experienced Inbound Call Center Agent who can efficiently process a large volume of calls in a day. Adept in current computer database software offering exceptional customer service and retaining disgruntled clients who have issues with the company's product.

CORE QUALIFICATIONS:

Extremely knowledgeable on computer productivity software Policy/account changes Maintains a low call handle time Very hard worker Trained on several call center phone platforms Experienced trainer Work Experience Customer Service Representative

Firstsource Healthcare - California March 2023 to Present • Respond to and resolve member service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility, claims, behavioral health, • Answer incoming calls, and other requests for assistance in a timely manner in accordance with

departmental performance targets and provide excellent customer service Customer Service Associate Lowes - Norcross, GA February 2019 to February 2023 I checker Customers Out at the register put up stock . Revenue Enforcement Agent State of Florida Department of Child Support Enforcement - Tallahassee, FL September 2012 to 2018 Responsibilities and assignments: - Maintain all billing and collection records regarding past and current cases. - Make requested policy and account changes. - Consult with custodial/noncustodial parents to evaluate needs and determine best options

. Professional Courier Lab Logistics - Norcross, GA April 2011 to September 2017 I picked up specimens from doctors offices and urgent cares and delivery the to the lab to be processed

Inbound Call Center Agent Affiliated Computer Services - Tallahassee, FL February 2003 to August 2012 Responsibilities and assignments: - Handled inbound calls from prospective clients and tried to turn those prospects into paying customers. - Input call data into the company database and generate reports for management at the end of the week. - Schedule maintenance calls for customers when they would call in with a technical issue.

Receptionist H&R Block Tax Services - Thomasville, GA May 1990 to February 2003 Responsibilities and assignments: - Schedule and attend meetings, take meeting minutes, disperse minutes via email to all partners. - Organize documents in preparation for tax preparers. - Ordered and maintained office supplies for the firm.

- First person of contact for clients.

Education Associates of Business in Administration Tallahassee Community College

- Tallahassee, FL March 1982 to March 1983 High school or equivalent in Diploma Thomasville High School - Thomasville, GA August 1977 to May 1980 Skills