PROFILE
Throughout my career, I
have honed my skills and
have a proven track
record of excellent
results. What sets me
apart is my passion for
continuous learning,
willingness to take on
new challenges and
drive to be the best
version of myself.
CONTACT ME
***********@*******.***
Solihull,
Birmingham
WORK EXPERIENCE
STONEGATE GROUP - PA TO DIRECTOR
+ Pro-active management of administration for the
Directors, reinforcing a PA pool of resource - including full diary management, dealing with telephone enquiries, travel and accommodation arrangements.
+ Producing and distributing statutory meeting minutes for board meetings as well as the agenda.
+ Assisting in producing board level reports, documentation and presentations.
+ Supporting other departments with administrative tasks, such as recruitment of RMs, projects, data input and marketing.
+ Drive, log and accurately record data for project work and general day-to-day duties.
+ Handling all telephone enquiries from publicans, partners, suppliers, and directors in an appropriate and professional manner.
+ Manage incoming and outgoing correspondence, some of a confidential and legal nature.
+ Proactively handle cross functional relationships within the PA team and wider Pub Support Centre teams.
+ Arrange and book required meetings; issuing invites, agenda, presentation materials whilst liaising with all attendees and guests.
EDUCATION
UNIVERSITY OF BIRMINGHAM
Theology and Religion - 2016 - 2019
WINSTANLEY COLLEGE
2014-2016
REBECCA WYNNE
+ Attend meetings producing clear action points or minutes as required, taking ownership of action points to alleviate work from field-based teams
+ Provide secretarial support to Regional Managers and partners; including planning and preparation for quarterly review meetings and be the point of contact to resolve actions.
+ Raise orders, credits and PO’s whilst maintaining accurate records for accounting purposes
+ Researching, collating, and creating presentations for the purpose of AOP submission meetings.
+ Assisting with inductions of new Regional Managers
+ Assisting in management and creation of social media channels
+ Sending letters, notices, and other important documents on behalf of Directors, RMs and the Division.
+ Act as a point of contact for Operators and RMs alike to ensure swift and effective solving of problems.
+ Ensuring complaints and issues from guests are either responded to or directed to the correct persons to allow for timely resolution.
+ Act as a point of contact for RMs and the wider to communicate any issues as well as ensuring the team are looked after and concerns are adhered to.
+ Plan RM Ops days/ DBU meetings including meeting location, transport, evening meal/ activity and overnight stays COMPUTER SKILLS
Proficient in Microsoft
Softwares
Photoshop, Canva,
Adobe
QuickBooks, Outlook,
CRM
CORSTORPHINE + WRIGHT - OFFICE MANAGER
+ BID writing and research for project descriptions.
+ Handling finance and company cards.
+ Ordering office supplies.
+ Handling staff sickness, absences and complaints.
+ Answering incoming phone calls from clients and
companies.
+ Attending meetings and presentations.
+ Typing up company documents.
+ Managing directors’ appointments and diaries.
+ Liaising with clients and employees - meeting and greeting
+ Booking training and CPD qualifications
+ Arranging and organising meetings, lunches and
company events.
+Use of IT skills including Excel and other Microsoft programmes to compose correspondence on standard
issues.
+ Produce, analyse and interpret reports using a variety of IT applications
VOLUNTEERING
Christian Aid - 2015
St. Thomas Primary
School - 2013
KEY SKILLS
+ Organisation
+ Professionalism
+Reliability
+ Communication
+ Diligent
+ Motivated
+ Creative
+ Contribute to effective information management and assist with the dissemination and/or collation of
information/returns for organisation in a timely manner.
+ Provide support and information to aid effective management of budgets
+ Undertake project support for short, medium and long- term activities, responding to information requests and other tasks which will involve meeting tight deadlines. SOLIHULL SIXTH FORM COLLEGE - FACULTY
OFFICER
+ Maintenance of student admin and assessment records
+ Administration of all aspects of attendance monitoring
+ Administration of the Examination process
+ Administration of the Undergraduate induction and registration process processes
+ Servicing of committees (cooking rooms etc.)
+ Populate content, maintain, and update all
Departmental webpages and social media platforms
+ Ensure and maintain efficient and transparent office systems
+ Administrative support for teaching programmes(s) and admissions processes
+ Database entry
+ Plan, arrange and ensure the smooth running of
academic trips
TRAINEE ENGLISH TEACHER - TEACH FIRST
+ Planned, organised and delivered lessons to numerous classes of 11-16 year old students.
+ Attended staff meetings, SLT meetings and CPD’s as well as contributing to the wider good of the school and its standards.
+ Demonstrated an in-depth knowledge of the English language and the curriculum.
+ Maintained high standards and expectations.
+ Showed flexibility and responsiveness to unexpected occurrences.
+Developed effective and professional relationships. EXECUTIVE BOX HOSTESS - ASTON VILLA FC
+ Ensured a high quality customer service by cultivating relationships with VIP customers.
+ Ensure customers face confidentiality during their experience, including high profile guests, in a polite and professional manner.
+ Replenished and restocked the bar, ensuring high levels of stock management efficiency.
+ Ensured customers were well looked after and needs were always attended to.
+ Demonstrated an in-depth knowledge of key health and safety standards used within the hospitality industry. EXAMINATION MARKER - ESB
+Maintaining and organizing company filing system.
+ Answering incoming calls.
+ Typing necessary documents and correspondence as required.
+ Printing any supplementary notes as required.
+ Running professional errands.
+ Printing and mailing examination certificates.
+ Booking and liaising with clients for examination organization within schools.
+ Marking examination scripts and papers.