Entry Level Customer Service

NICOLE RUVALCABA

San Mateo, CA / 1-650-***-**** / *******@*****.***

***Skills Summary***

Nursing assessment and care plan, injections, Covid testing and vaccination administration, wound treatment,, medication administration, catheter insertion and maintenance, perform basic hearing and vision tests, record keeping, glucose testing, NG tube feeding and care, tracheostomy care, patient education reinforcement, inventory, scheduling, management, EKG testing, procedure assisting, vitals, and many other skills falling under the LVN umbrella.

I have a strong work ethic, ability to read and write in English, exceptional customer service and people skills, have an appreciation for and demonstrate good communication, experience working in both adult and pediatric departments, I work well both independently and in team environments, I’m open to learning new things, and lastly I feel I’m able to establish and maintain a good balance between my professional and personal life.

***Education***

High school: Hillsdale High School, San Mateo, CA Diploma – 95’

College of San Mateo- Undergraduate with a major in nursing -

2005

Boston Reed: Medical assisting (trade school)- 2011

CMA Certification- 2015

Unitek College: LPN program completion 2019

***License and Certification ***

LPN license with the state of California ( unrestricted, active )

-Expiration: 09/25

LPN certification 10/19

Phlebotomy certification 01/16

CMA Externship: 09/15 thru 11/15

CPR /BLS certified (current)

***Experience***

Pacifica School District

School Nurse for the district. Duties performed are to assist with students and their medical needs while following the guidelines and rules set by the California Department of Education.

Start date: 05/22 thru present.

San Jose Unified School District

LVN Health Office Staff Member with Lincoln High School. I started as Covid was taking off and schools were closed. I saw to students health records and making sure all necessary immunizations and paperwork were current prior to the reopening of campus. Another role I had was assisting the principal in preparation for the reopening of campus in anticipation for the for the wave of students coming down with the virus. From there Covid was evolving and guidelines from the CDC were too so numerous meetings were attended in order to keep the implementation of protocol current and accurate for the safety of the student body and staff.

During vacation periods I volunteered at the Covid testing sites for the district. All of the above was in addition to managing and seeing to the various medical needs of students throughout the school day.

Start: 08/20 to 05/22

Heal Medical

CMA Management: 02/16 thru 10/18

Duties : CMA scheduling, CMA new hire setup and orientation of the Bay Area region, promotion and advertising within the region with procedures and treatments of various types, injection and vaccination administration, responsible for the set up and breakdown of the make shift procedure area when necessary including instruments and materials necessary, proper handling and disposal of hazardous materials and instruments, assist with annual physicals, basic vision and hearing tests, vitals, charting, specimen collection and drop off to independent lab, SOAP note-taking, EKG, phone appointment reminders, performed rapid strep and rapid flu tests with analysis as well as urinalysis and pregnancy tests. I managed and maintained their Francisco office, ran inventory, scheduling for CMAs in their Bay Area branch, conducted weekly phone meetings with CMAs from the region, and other various duties.

Start: 02/16 thru 12/17

Mission Healthy Families

Externship: 09/15 thru 11/15

CMA externship duties : patient care, rooming and charting, vitals, data collection, assist provider with procedures and treatments, made over the phone appointment reminders, filing, annual physical data collection, vaccination and immunization administered, scheduling patient appointments, EKG, note-taking, pregnancy test and urinalysis and interpreting, hazardous material disposal, and other various duties.

Start: 09/15 thru 11/15

Safeway

Front end manager, grocery clerk, general merchandise clerk, bakery, floral dept., deli, wine and liquor, courtesy clerk. 10-1994 thru 09-2011

Duties: providing customer service, intervene and support both customers and employees, ensure the check out area of the store is running smooth including the checkers and courtesy clerks. Other positions that I held within the store all came with their own physical and practical duties but they all revolved around providing the customer with an excellent experience.

Start: 10/94 thru 09/11

Contact this candidate