Customer Service United States

Amal Mahran

Corona, CA *****

Mobile: 951-***-****

Email:********@*****.***

****.******@********.***

QUALIFICATIONS

Excellent negotiating skills and strong persuasive manner.

Profound ability to prioritize and multi-task projects simultaneously.

Strong ability to work alone without direct supervision.

Excellent work ethic and team player.

Bilingual fluency in English & Arabic.

Completed training courses: Effective communication, team building, strategic planning, customer service, crew resources management, hospitality.

Exceptional creativity in terms of developing project concepts.

Efficient computer skills: Microsoft Office (Outlook, Word, Excel, PowerPoint, and QuickBooks. PROFESSIONAL EXPERIENCE

Corona Senior Citizen Center- City of Corona - Government of United States July 2022- Current -Senior Community Service Leader Responsibilities

Event planning, design, and production while managing all project delivery elements within time limits.

Organize facilities and manage all event details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material, etc

Ensure compliance with insurance, legal, health and safety obligations

Specify staff requirements and coordinate their activities.

Propose ideas to improve provided services and event quality

Participate in and conduct recreation activities and program planning.

Review current programs and make recommendations to the immediate supervisor.

Plan, organize, and supervise group activities and programs.

Keep scores or records for citywide youth sports programs as needed.

Conduct recreation programs, after-school programs, special events, or youth sports as assigned.

Monitor volunteers to ensure they are meeting city and department requirements as assigned.

Prepare and maintain accurate records and reports of programs and activities. SpringHill Suite Anaheim- Convention Center & Disneyland. Aug 2022 - Current Night Auditor

Handling end-of-day bookkeeping, auditing, and account reconciliation.

Checking in guests and handling their overnight requests.

Respond to guest complaints, requests, and emergencies

Process invoices and reconcile accounts.

Balance the cash drawer and log receipts.

Investigate and resolve out-of-balance accounts

Keep accurate financial records and ledgers.

Help prepare for forecasts and audits.

Residence Inn By Marriott Long Beach, Placentia & Corona CA March 2018 – March 2020 Guest Service Representative

Checking guests in and out of the hotel in an efficient, courteous, and professional manner.

Process all payment types such as room charges, cash, checks, debit, or credit.

Communicating with all departments regarding in-house VIPs and any special requests/needs.

Greets, registers, and assigns rooms to guests.

Run daily reports (number of arrivals, departures), identify any special requests & check reports for accuracy.

Complete designated cashier and closing reports in the computer system.

Handles confidential information, including guest records, with a high degree of integrity.

Promptly and effectively deals with guest requests and complaints.

Answers and routes calls as appropriate; takes guest messages with accuracy.

Responsible for cash drawer contents and transactions during shift.

Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.

Assists with sales and marketing efforts as directed by the General Manager.

Records pertinent guest information in the pass-on log. IHSS (In-Home Supportive Services), Corona, CA October 2016 – April 2018 Care Provider

Informed manager of emerging client problems or needs.

Maintained a safe home environment in compliance with the home care program’s policies.

Provided companionship and protective supervision as needed.

Provided regular updates of client care records.

Documented and reported any changes in clients’ physical or mental statuses or major changes in clients’ home environments to the home care program manager. USPS (United States Postal Service), San Juan Capistrano, CA February 2015- April 2015 Mail Carrier- Seasonal

Sorted and delivered mail and parcels.

Operated mail metering and electronic receiving equipment.

Processed parcels and express envelopes for daily distribution by driving a carrier service van.

Maintained contact with operations area checking whether client media is retrieved timely.

Maintained a good working relationship in a team environment.

Collected money for postage due and COD (cash-on-delivery).

Handled customer queries about postal regulations and services and complaints. IHSS (In-Home Supportive Services), Corona, CA October 2011 – June 2014 Care Provider

Informed manager of emerging client problems or needs.

Maintained a safe home environment in compliance with the home care program’s policies.

Provided companionship and protective supervision as needed. South Coast Mortgage Bankers, Orange, CA October 2005 – September 2006 Accounting Assistant & Junior Processor

Maintained & updated records of transactions manually & electronically; posted payments and refunds received to appropriate account or cost center.

Handled accounts payable and receivable.

Processed employee timesheets, payroll changes, attendance, leave, and payments.

Communicate with customers for additional documentation & follow up to obtain docs.

Documentation follow-up, and tracking (real estate offices, appraisers, lenders).

Reviewed files for accuracy & completeness before system input and handled confidential/legal documents.

EEIF (Egypt Environmental Initiatives Fund)- Canadian International Development Agency Cairo, Egypt July 2003 – April 2004

Administrative Assistant- Environmental Management & Technology Component

Handled logistics and organization of capacity development workshops.

Followed up with sub-projects’ implementation & conducted field visits.

Assisted in preparing progress reports, budgets, assessment reports for workshop and meetings.

Finalized all financial matters concerning the several activities (workshops, debts, consulting). Egypt USAID –funded project implemented for Egyptian Environmental Affairs Agency

(EEAA) Cairo, Egypt April 2001- June 2003

Administrative Assistant- Egyptian Environmental Policy Program

Assisted in the preparation of reports & presentations.

Organized workshops and provide all logistical support required.

Submitted provisional budget for the estimated costs of the workshop.

Coordinated activities with the Hurghada office regarding workshops and major events.

Translated documents& Prepared monthly invoices, reports & prepares petty cash reimbursement.

Assisted in day-to-day management deskwork such as timesheets vouchers and travel arrangements.

Saudi Arabian Airlines (JFK Airport), New York, NY April 2000- December 2000 Customer Service Agent

Handled passenger’s reservations and check-ins.

Meet and assisted VIP and royal family members.

Assisted with baggage claims and announced boarding times.

Profiled passengers and prepared statistics, reports. and passengers’ complains.

Negotiated with airport authorities regarding immigration customs penalties. M.E.N.T.O.R.S (Middle East Natives Testing Orientation & Referral Services) New York, NY Peer Educator January 2000- November 2000

Revised and translated educational material from English to Arabic.

Technical translation of video film educational curriculum guidelines to NY Arab School. New York Palace Hotel, New York, NY October 2000- December 2000 Guest Relations

Handled complains at guest rooms.

Adjusts complains concerning billing or service rendered, referring complains of service failures to designated departments and responding to queries pertaining hotel location, reservation or cancellation.

Saudi Arabian Airlines, Jeddah, Saudi Arabia April 1995- May 1999 Flight Attendant

Ensured safety regulations were enforced by crew and passengers.

Helped passengers in times of emergency and administered first aid when need Greeted passengers while maintaining friendly & helpful service during flight. EDUCATION

Bachelor of Science, Accounting

Cairo University (Faculty of Commerce) (Cairo, Egypt)

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