Customer Service Patient Care
Resume:
KEVIN LOPEZ
***************@*****.***
om City, TX 76117
S K I L L S
Customer service
Investigate complaints
Prioritization
Patient education
Route navigation
Driver communication
Handle communications
Relay work orders
Task prioritization
Customer service excellence
P R O F E S S I O N A L S UMMARY
Compassionate Patient Care Coordinator with 13 years of experience in clinical practices and patient care coordination. Excellent communicator with good interpersonal skills and proficiency in computer operations. Influential analytical thinker, able to handle competing priorities and render outstanding service. Dedicated Patient Service Representative with experience in acute care and rehabilitation treatment facilities. Empathetic and caring demeanor while communicating effectively and providing targeted instructions. Relates to people with diverse educational, socioeconomic and ethnic backgrounds. Brings computer utilization skills for clerical and clinical documentation. E X P E R I E N C E
P A T I E N T S E R V I C E R E P R E S E N T A T I V E MasVida
Fort Worth, TX
July 2023 November 2023
Answered department telephone calls and politely provided information and assistance.
Notified supervisor of customer complaints or critical issues for prompt assistance or remediation.
Complied with all HIPAA regulations and organizational standards of patient confidentiality.
S E N I O R P A T I E N T S E R V I C E R E P R E S E N T A T I V E National HME
North Richland Hills, TX
February 2011 May 2023
Helped patients obtain necessary services to meet healthcare needs.
Worked to determine cause of product malfunctions. Processed orders and coordinated delivery schedules to meet customer needs.
Reviewed dispatch needs and communicated with drivers to execute services.
Coordinated service and schedules based on personnel location and availability.
E D U C A T I O N
H I G H S C H O O L D I P L O M A
North Side High
Fort Worth, TX
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