Customer Service Sales Management

Charmein Popovich

832-***-**** ****************@*****.*** 207 W. Washington St. Webster, TX 77598

Objective

Sales or Sales Management with established, progressive organization offering the opportunity for professional development and advancement based on performance.

Qualifications

Sales professional with more than 32 years of experience in inside sales, sales support, and customer service; more than 12 years in sales management roles. Sales experience in the following industries: furniture, clothing, home improvement, and equipment sales. Proven success in the creation and implementation of marketing techniques, staff development, and strategic plans.

Experience

ABSOLUTE SOLUTIONS, WEBSTER, TX *Owner/Independent Consultant 08/2010-Present

Created repeated business through excellent customer service

Implemented successful marketing techniques for increased sales, and profitability.

BELL FURNITURE, WEBSTER, TX *Sales Representative 08/2009-02/2020

MATTRESS GALLERY, ESCONDIDO, CA *Sales Manager 04/2004-12/2007

BANNER MATTRESS, SAN DIEGO, CA *Manager 02/2001-01/2004

ORTHO MATTRESS, SAN DIEGO, CA *Manager 10/2000-02/2001

LA JOLLA PATIO & MATTRESS, SAN DIEGO, CA *Manager 07/1998-05/2000

Skills

*RETAIL SALES* SALES MANAGEMENT *CUSTOMER SERVICE & RELATIONS*MERCHANDISING & MARKETING*STAFF TRAINING & DEVELOPMENT*PRODUCT KNOWLEDGE*COMPUTER LITERATE*VERBAL

& WRITTEN COMMUNICATION*PUBLIC SPEAKING*FLUENT IN SPANISH, ENGLISH, AND FRENCH

Accomplishments

Introduced successful marketing and quality customer service programs, resulting in increased sales and a significant reduction in customer complaints

Consistently exceeded sales objectives throughout sales career resulting in continuous achievement of bonuses and awards.

Increased sales, and profit margin by 45%, within two months as manager for Mattress Gallery.

Recipient of Mattress Gallery’s “Employee of the Month” award for surpassing sales goals.

Education

Alvin Community College, Associates Degree 12/1996

Major: Merchandising & Public Relations

Minor: Management

Dale Carnegie Institute, Graduate 05/1984

Public Speaking, Human Relations, & Sales

Management

References

Available upon request.

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