District Manager Customer Service
Resume:
Adaptable professional with **+years of work experience and proven knowledge of leadership, problem-solving, and prioritization. Aiming to leverage my abilities to successfully fill the role with your company. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Proven performance in management, leadership and communication. Results-oriented professional with experience in accelerated growth, business reengineering and financial restructuring. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals. Highly accomplished management professional with experience in district-level operations. Proven track record of driving operational excellence and strategic initiatives while delivering superior customer service. Adept at using innovative approaches to develop solutions and improve organizational efficiency. DISTRICT MANAGER — Triton Management
Montgomery, Al, November 2023 - June 2024
Misty Marlar
District Manager
Phone 256-***-****
Email *************@*****.***
Address Millbrook, al 36054
• Team Leadership • Customer Relations
• Relationship Building • Financial Reporting
• Time Management • Goal Setting
• Training and Coaching • Performance Monitoring
• Staff Development • Organizational Skills
• Operations Management • Analytical Thinking
Provided leadership guidance to store managers on how to best run their respective stores while meeting corporate goals.
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• Analyzed sales data from all stores within the district to identify trends and opportunities for improvement. Conducted regular meetings with store managers to ensure compliance with corporate policies, procedures and standards.
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• Managed a team of 50+ employees in the district and developed strategies to increase efficiency and productivity. Coached store personnel on sales techniques, product knowledge, customer service skills, merchandising practices, cash handling procedures and loss prevention guidelines.
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• Managed payroll processes including tracking timecards and approving time off requests across multiple sites.
• Identified and addressed customer complaints in a timely and professional manner.
• Identified and assessed strengths and opportunities and developed plans to maximize employee potential.
• Enforced compliance with corporate policies and procedures. Established positive relationships with store managers, corporate representatives, vendors, customers, and other stakeholders in the district.
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PROFESSIONAL SUMMARY
SKILLS
EXPERIENCE
BRANCH MANAGER — Regions Bank
Montgomery, Alabama, August 2023 - November 2023
DISTRICT MANAGER — Security Finance
Spartanburg, SC, December 2022 - August 2023
• Accomplished goals by establishing priorities and organizing workload to meet deadlines.
• Collaborated with senior management to set and achieve district goals.
• Collaborated with Human Resources department on recruiting efforts for new hires throughout all stores in the district.
• Resolved conflicts between personnel at different locations by using mediation tactics such as open dialogue sessions.
• Directed daily branch operations, leading the team to exceed monthly sales goals.
• Oversaw daily operations including cash management, opening and closing procedures, account maintenance.
• Maintained high level of employee morale to minimize turnover and maximize customer satisfaction. Facilitated conflict resolution between customers and staff members, improving the branch's reputation for quality service.
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• Managed organizational and documentation compliance procedures within branch.
• Managed day-to-day communication between the branch and corporate headquarters.
• Conducted regular audits of branch activities to ensure accuracy in all areas of operation.
• Enforced branch compliance with audit and regulatory procedures.
• Identified and developed pipeline of talent through succession planning tools and best practices.
• Collaborated with senior management to set and achieve district goals.
• Worked with direct reports to develop and implement action plans, improving operating results.
• Executed performance management processes to set up employees for success.
• Accomplished goals by establishing priorities and organizing workload to meet deadlines.
• Shared best-demonstrated practices with team and across company.
• Consulted with leadership on development of team's strategy.
• Identified and addressed customer complaints in a timely and professional manner.
• Provided product feedback to leadership, recommending items to carry or discontinue.
• Enforced compliance with corporate policies and procedures.
• Recruited and trained new district managers and provided ongoing mentorship.
• Recruited and recommended qualified employees for team's staff positions.
• Identified and assessed strengths and opportunities and developed plans to maximize employee potential.
• Reviewed monthly financial results with partners to identify opportunities to improve profitability. Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
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• Conducted quality, timely performance feedback and performance appraisals.
• Developed existing team into high productivity, results-oriented unit through creative initiatives.
• Conducted monthly meetings to create business plans to drive successful monthly business.
• Oversaw personnel to maintain adequate staffing and minimize overtime.
• Created weekly schedules based on predicted staffing needs, budgets and employee requests.
• Minimized staff turnover through appropriate selection, orientation and training. DISTRICT MANAGER — World Acceptance
Prattville, AL, June 2017 - December 2022
• Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
• Developed training modules and documentation to train staff.
• Led and directed team members on effective methods, operations and procedures
• Implemented and developed operational standards, policies and procedures.
• Addressed and resolved client or customer inquiries to foster superior standards of service. Conducted regular meetings with store managers to ensure compliance with corporate policies, procedures and standards.
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Provided leadership guidance to store managers on how to best run their respective stores while meeting corporate goals.
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• Collaborated with Human Resources department on recruiting efforts for new hires throughout all stores in the district. Developed training programs for new staff members in the district to ensure they understand company objectives and expectations.
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Establish and maintain relationships with individual or customers and provide assistance with problems these customers may encounter.
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• Examine, evaluate, or process loan applications.
• Recruit staff members and oversee training programs.
• Review collection reports to determine the status of collections and the amounts of outstanding balances.
• Prepare operational or risk reports for management analysis. Evaluate financial reporting systems, accounting or collection procedures, or investment activities and make recommendations for changes to procedures, operating systems, budgets, or other financial control functions.
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• Submit delinquent accounts to attorneys or outside agencies for collection.
• Teach and train managers and office staff. Ensure company policy is being followed
• Performing quarterly audits and checklist with in branches.
• Working and correctly making sure P&L accounts are worked problems and handled per policy
• Recruited and recommended qualified employees for team's staff positions.
• Developed and maintained strong relationships with key stakeholders in the district.
• Consulted with leadership on development of team's strategy.
• Accomplished goals by establishing priorities and organizing workload to meet deadlines.
• Consulted with businesses to design and streamline processes within organization.
• Shared best-demonstrated practices with team and across company.
• Recruited and trained new district managers and provided ongoing mentorship.
• Executed performance management processes to set up employees for success.
• Enforced compliance with corporate policies and procedures.
• Identified and addressed customer complaints in a timely and professional manner.
• Oversaw personnel to maintain adequate staffing and minimize overtime.
• Addressed and resolved client or customer inquiries to foster superior standards of service. Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
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• Developed training modules and documentation to train staff. BRANCH MANAGER — World Acceptance
Prattville, AL, June 2015 - June 2017
MANAGER — Western finance
Muscle shoals, AL, August 2012 - June 2015
• Conducted quality, timely performance feedback and performance appraisals.
• Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
• Created weekly schedules based on predicted staffing needs, budgets and employee requests.
• Developed existing team into high productivity, results-oriented unit through creative initiatives.
• Reviewed monthly financial results with partners to identify opportunities to improve profitability.
• Identified operational process inefficiencies to recommend necessary improvements.
• Executed productivity benchmarks across departments to maximize company revenue.
• Implemented and developed operational standards, policies and procedures.
• Conducted monthly meetings to create business plans to drive successful monthly business.
• Minimized staff turnover through appropriate selection, orientation and training.
• Administered annual operating and capital budget to facilitate profitability. Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
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• Examine, evaluate, or process loan applications. Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance departments, or credit departments.
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• Recruit staff members and oversee training programs.
• Oversee the flow of cash or financial instruments.
• Network within communities to find and attract new business.
• Approve, reject, or coordinate the approval or rejection of lines of credit or commercial, real estate, or personal loans.
• Establish procedures for custody or control of assets, records, loan collateral, or securities to ensure safekeeping.
• Review collection reports to determine the status of collections and the amounts of outstanding balances.
• Submit delinquent accounts to attorneys or outside agencies for collection.
• Examine, evaluate, or process loan applications. Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
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Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance departments, or credit departments.
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• Submit delinquent accounts to attorneys or outside agencies for collection.
• Approve, reject, or coordinate the approval or rejection of lines of credit or commercial, real estate, or personal loans.
• Review collection reports to determine the status of collections and the amounts of outstanding balances.
• Mentored and trained new employees on company policies and procedures.
• Communicated plans and actions to meet departmental goals.
• Enforced work practices and procedures to reduce workplace safety and health hazards.
• Monitored team productivity and performance to support goals. MANAGER, DSD COORDINATOR — L&L services
Sheffield, AL, May 1992 - August 2012
• Offered constructive feedback to team members, boosting overall job performance.
• Conducted regular staff meetings to foster effective communication and performance.
• Collaborated with staff to develop and carry out processes.
• Analyzed and resolved quality and customer service issues, recommending system improvements.
• Coached and motivated team, driving sales and delivering exceptional customer service.
• Developed personal growth opportunities, empowering employees to produce results and meet goals.
• Counseled and disciplined employees, driving performance improvement.
• Reduced workplace safety or health hazards by enforcing work practices and procedures.
• Oversee activities directly related to making products or providing services. Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
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Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
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• Manage staff, preparing work schedules and assigning specific duties. Direct and coordinate organization\'s financial and budget activities to fund operations, maximize investments, and increase efficiency.
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Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
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• Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
• Plan and direct activities such as sales promotions, coordinating with other department heads as required.
• Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
• Locate, select, and procure merchandise for resale, representing management in purchase negotiations. Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
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• Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
• Manage the movement of goods into and out of production facilities.
• Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
• Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.
• Mentored and trained new employees on company policies and procedures.
• Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
• Collaborated with staff to develop and carry out processes.
• Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
• Coached and motivated team, driving sales and delivering exceptional customer service.
• Conducted regular staff meetings to foster effective communication and performance.
• Enforced work practices and procedures to reduce workplace safety and health hazards.
• Collaborated with staff to develop and carry out processes, resulting in improved performance.
• Offered constructive feedback to team members, boosting overall job performance.
• Counseled and disciplined employees, driving performance improvement. Jose Carreon — World Finance
Region Vice President Direct Supervisor
Phone Number18067297255
Email ****.*******@**************.***
Paige Deason — World Finance
District Manager Supervisor
Phone Number12512363422
Email ***************@*****.***
Stephanie Etzberger — World Finance
HR Operations Specialist Co-worker
Phone Number18642213017
Email **@*****.***
Lori Skelton — World Finance
Benefits And Payroll Specialist Co-worker
Phone Number864-***-****
Email **@*****.***
• Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
• Reduced workplace safety or health hazards by enforcing work practices and procedures.
• Developed personal growth opportunities, empowering employees to produce results and meet goals.
• Monitored team productivity and performance to support goals.
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REFERENCES
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