Client Service Corporate Marketing

Lahiru Gomes

***/*, ********** *******, ********,

PANNIPITIYA

Phone: +94-773****** E-mail:

************@*****.***

Nationality: Sri Lankan

Languages: Sinhala, English

PROFILE SUMMARY

Extensive knowledge in overall sales operations - boosting profitability and performance through high impact sales

Excellent client service with partners and clients and providing required customer solutions

Efficient and persistent negotiator with the ability to meet challenges head-on

People centric personality – enthusiastic, committed and pro-active

Motivated and reliable in a team setting or when taking own initiatives

Holds a strong work ethic, a willing learner with a can-do attitude – confident positive, and adaptable

Motorsports fanatic and avid basketball player

PROFESSIONAL EXPERIENCE

American Premium Water Systems Pvt Ltd

American Water systems Pvt Ltd

Manager – Customer Relationship Management & Key Accounts Heading the Corporate Marketing Division for 19L, 500 ML PET and Glass Bottled Water Nov 2021 to date

Role includes holding accountability for two main areas under the Corporate Marketing Division 01. Maintaining / strengthen relationship with the existing corporate base 02. Acquisition of new business

Heading the CRM team by planning, organizing, leading CRM tools / methods to retain the corporate base

Drive team in maintaining relationship with existing customer base by assuring timely service

Lead existing relationship team to meet SLA of corporate requests and complaints

Plan / schedule customer visits on daily basis to identify future expansion of the base

Implement initiatives to strengthen relationship with the existing base

Maintain relevant CRM service levels and complaint management process

Monitor under / Zero consumption base and generate calls to find out the reason / take action

Ensuring contractual agreement / documentation are in place and updated

Plan and lead team in driving activities and methods to increase revenue through existing customer base

Drive execution of planned marketing activities to ensure timely completion - new business module

Drive sales team to achieve, monthly, quarterly and annual targets – new business module

Monitoring team KPIs and provide support for areas of opportunity

Periodic review of achievements and setting objectives

Presenting periodic achievements to the top management on weekly basis.

Authorizing of sponsorships to existing customers – Marketing communication

Accountable for monthly collection and recovery of the corporate base American Premium Water Systems (Pvt) Limited March 2017 to November 2021 Assistant Manager – CRM & Key Accounts

Establishing strategies to identify prospects and leading the acquisition team to increase revenue by acquiring profitable accounts.

Ensuring all acquisitions are made along with agreed contractual agreement documentation

Capacity building of team on required areas for professional and personal development

Monitoring competitor SWOTs and suggesting strategies for better volume growth

Excellent client service with partners and clients and providing required customer solutions

Visit clients proactively to ensure service levels are met

Build excellent and strong PR with clients

Work with operation team closely to minimize customer complaints and provide good service all time

Respond to client concerns immediately and provide required solutions

Responsible for all government tenders

Delivery Operations Management / Collections (Household & SME Sector) March 2020 Heading operations for specific areas assigned under a special project for the COVID-19 crisis management, while assuring accountabilities for CRM and Sales are parallelly driven. Delivery Operations: Accountable to drive the Delivery Team to achieve the set delivery targets; planning efficient delivery methods, ensuring productive capacity management is deployed; monitoring daily efficiency and capacity management of all resources; training, guiding and motivating route level staff to achieve respective sales targets. Credit Collections: Accountable for driving the team to achieve the set daily, weekly and monthly collections from customers falling under the category of household and SME; establishing productive methods to achieve set target efficiently; analysing daily collections and persuading collecting executives to achieve targets. Senok Trade Combine (Pvt) Ltd. June 2016 – May 2017 Senior Executive – Sales (Volkswagen)

Stafford Motor Company (Pvt) Ltd. March 2014 – May 2015 Executive - Corporate Sales

Future Automobiles (Pvt) Ltd March 2011 – March 2014 Sales Consultant

Summary of responsibilities March 2011 – 2016

Managing overall sales functions including prospecting, follow-ups and successful completion of sales, forecasting and achieving targets and maximizing sales and profits, generating leads and continuous development of the database.

Coordinating and supporting promotional campaigns, representing the company at road shows, exhibitions, presentations and meetings with market leaders and clients.

Ensuring accurate sales documentation and delivery; submitting sales reports including daily new contact reports, activity reports and weekly call plans.

Cultivating rapport and building and maintaining relationships with customers.

Keeping the management up to date on customer feedback and market trends.

Care and safety of the trade stock.

Evaluating and developing market knowledge and competitor products.

Completed the training curriculum for the year (STARS) Rotax Private Limited August 2009 – March 2011

Executive Utilities

Timely execution of tenders and quotations; attending to tender readings and preparation of documents for tender applications and submission, coordinating with suppliers and ensuring accurate technical specifications are met, following up on bid bonds and performance bonds, and preparation and follow up of quotations, invoices, pending orders and other inquires.

Building customer relations; ensuring the quality of service and providing technical expertise on customer inquiries.

Suntel Telecom (Pvt) Ltd March 2008 – July 2009

Customer Care Executive

EDUCATIONAL AND PROFESSIONAL

QUALIFICATIONS

Advance Diploma in Business Management - NIBM, 2017.

Post Graduate Diploma in Marketing - Sri Lanka Institute of Marketing (SLIM), 2014

PCM (Preliminary Certificate in Marketing (Merit B) – SLIM, 2011

Certificate in Computer Studies - Institute of Singapore informatics, 2008

GCE Advanced Level 2007, GCE Ordinary Level 2004 - Alethea International School, Dehiwala OTHER ACHIEVEMENTS

Team member of the Softlogic Basketball Team that emerged Champions at the ‘E’ Division Basketball tournament in 2013 and got through to ‘D’ Division in 2014

Represented Alethea International at All Island ‘A’ & ‘B’ Division Basketball Championships organized by the Sri Lanka Schools Basketball Association from 1999 – 2007

Most Valuable Player Award - International Schools Basketball Championships 2005

Awarded Piliyandala Zonal Education Sports Colours for Basketball in 2001

Prefect at Alethea International, Member of Interact club and Captain of the School Basketball Team in 2002 Mr Ravi Gamage

General Manager – Group HR Capital

Maharajah Organization No 146,

Dawson Street

Colombo 02

Mobile: 077*******

NON-RELATED

REFEREES

Mr Rizwan Jalill

Group General Manager

Cap Snap Lanka (Pvt) Limited

120, UDA Industrial Zone

Homagam

Mobile: 077*******

Contact this candidate