Supply Chain Machine Learning
Resume:
Mithun Pattabhiraman
Senior Solutions Architect
Email: ************@*****.*** Ph: +1-551-***-****
Career Summary
Expertise in analysis, designing, developing and supporting Order Management and supply chain solutions using different packaged applications. I have expert implementation experience in IBM Sterling OMS modules DOM, GIV, RL, COM, SOM, SC,WebCallcenter, OMoC ( Saas based OMS ) . Familiar with Sterling Order Optimizer, Sterling Intelligent sourcing, Sterling inventory visibility. My clients are from different domains such as E-commerce, Retail, Supply Chain, Warehousing, IT, 3PL, Sourcing, Fulfilment, IT.
Working knowledge of Performance monitoring and tuning, Cloud deployments (AWS, GCP), Microservices, front-end technologies.
I have also executed projects with other Order Management packages such as Fluent Commerce, Koerber(Formerly Enspire Commerce).
Education, Competencies & Certifications
Executive Post Graduate Program (e-PGP) in Artificial Intelligence & Machine Learning (Aug 2019 - Aug 2020) from University of Texas at Austin, US & Great Lakes institute Chennai.
B.E. in Computer Science & Engineering from University Visveswaraiah College Of Engineering(UVCE) (1998-2002)
I obtained State rank of 314 in the 1998 Karnataka Common Entrance Test(CET) for Engineering seats.
CERTIFICATIONS:
Commerce related:
IBM Sterling Order Management: IBM OMoC developer v10.0, IBM GIV Developer, IBM Order hub
Fluent Commerce Technical Architect
Leadership: Executive Certificate in Digital Transformation platforms from Massachusetts Institute of Technology(Online)
Software Architecture: TOGAF 9.2 Enterprise Architecture certification from the Open Group, Algorithms in coding
Machine Learning Ops(deeplearning.ai) Machine Learning Engineering for Production (MLOps) Specialization (In-progress)
Project and Program Management: Completed the following online courses from edx.com: UWashingtonX: PM-IT-001x Strategic Applications of IT Project & Program Management, IIMBx: ES101x Introduction to Managerial Economics, IIMBx: AC103x Accounting for Decision-Making.
Leadership and personal development: APEX Career Intensive, From linkedin learning : Leadership in Agile Development Practices, Become a Leader, Authenticity and Leadership, Body Language for Leaders.
COMPETENCIES: (along with associated skill levels)
Packaged software (Advanced level skills) in IBM Sterling Order Management – 10x, 9x IBM Web-call Center, Webstore, Fluent Commerce OMS
Architectural frameworks (Advanced level skills) Saas applications, Microservices, Distributed systems design, Serverless, SOA, MVC, MVVM, MVP, VIPER, Algorithms
Programming languages: Advanced level in Java, Java Enterprise Edition. Working level in Python. Familiar with C, C++
Webscripting (Strong skills) : React, Angular, Eclipse osGi plugins, Javascript, Dojo, AngularJS, HTML 5.0, CSS3.0.
Middleware (Working knowledge) : IBM MQ, TibcoJMS, Apache Camel.
Tools: JMeter, TestDirector, Jira, Confluence, Graphana, Dynatrace, Jenkins, Microsoft Visio, Draw.io,
Machine Learning packages(Strong skills): Tensorflow, TensorFlow Extended, Keras, Scikit-Learn,Scipy, OpenCV, NLTK
Cloud administration(Working knowledge) : Amazon WebServices, GCP, Azure.
Container technologies(Working knowledge) : Docker, Kubernetes, Shell scripting
Application servers(Working knowledge) : Websphere, Jboss, Tomcat.
RDBMS (Strong skills) : Oracle DB, Db2 ; No-SQL (Good understanding) : MongoDB.
Source Control (Working level skills) : Git, svn
Integration(Advanced skills) : SOAP, REST, XML, JSON, http, GraphQL, Postman
Business Intelligence tools(Good understanding) : Cognos
Bigdata (Good understanding) : Hadoop, Apache Kylin
Indexing solutions(Working knowledge) : Apache Lucene, Solr
Operating Systems (Working knowledge): Linux, AIX, Solaris
Software Methodologies (Strong skills): Rapid application development, Scrum, feature driven development, Extreme Programming.
Domains Expertise : E-commerce, Retail, Supply Chain, Warehousing, IT, 3PL, Sourcing, Fulfilment, IT.
Work Experience
Perficient – Senior Solutions Architect Remote, USA
Client: Sherwin Williams
Feb 2023
To
Feb 2024
Role
Senior Solutions Architect
Project Description
Sherwin Williams is a large retailer with an existing IBM Sterling Order Management solution. As part of this project, they are rolling out IBM Webstore and Web Call center applications for their 5000+ stores across the US. The project was aimed at customizing the Webstore and Web call center applications for their requirements along with maintaining existing OM implementation.
Team Size
20
Tech stack
IBM Order Management v10, Webstore v10, Docker, Kubernetes
Role
Provide thought leadership, build containerized applications. Conceptualized and built strategy for Blue-Green deployments for client requirements. I worked with managed services team to develop/apply SRE principles for monitoring and error handling. Proposed design ideas and architectural vision for future state solutions.
UST Global Remote, USA
Software Architect (Oct 2022 – Feb 2023)
I worked on providing subject matter expertise for IBM Sterling Order Management project for T-mobile client. I also helped in hiring team by conducting interviews.
Bridge Solutions / Pivotree Remote, USA
Architect – Consulting
I was part of the Core-technical team, helped teams to build containers for their Warehouse management product. I was able to orchestrate, containerize the applications. Helped in debugging the application.
Client: Loreal, USA
Feb 2022
To
May 2022
Role
Solutions Architect
Project Description
Loreal is the world’s largest cosmetics company with presence in more than 150 countries. The aim of the project was to
develop Order Management solution to cater to their worldwide business using Fluent Commerce OMS platform. It also
aimed at defining processes and methodologies to rollout solution developed for USA region to their remaining regions
using templates and reusable components.
Team Size
20
Tech stack
Fluent Commerce OMS, GraphQL, Java 8.0, JSON
Role
I participated in initial requirements workshops, solution definition, design. I was involved in defining global core model.
approach using COBIT management framework. I also architected github deployment pipelines to automate the build and
deployment process.
Client: S.P.Richards, USA
May 2020
To
Jul 2021
Role
Solutions Architect
Project Description
The aim of the project was to introduce fine grained inventory tracking mechanism on a already running Order management platform. The new requirements were provided to us for optimizing order sourcing, delivery optimization and inventory tagging.
Team Size
5
Tech stack
IBM Sterling Order Management 9.2, Modules: Application platform, Distributed Order Management, Inventory Synchronization. JBOSS. Tibco JMS
Role
I was involved in gathering requirements, solution design, development and lead the team to completion. I enhanced different integrations, enabled tag control on the OMS platform and developed solution to handle all the exception scenarios.
The platform had more than 6 order types with different sourcing models, the solution had to scale up to meet the requirements of all these models. I analyzed all the business documents related to that implementation, reviewed existing implementation code/design, clarified as-is understanding, provided to-be state. Then went about directing the team to design and develop the solution.
Client: 1800 Flowers, USA
Jan 2020
To
Apr 2020
Role
Architect - audits
Project Description
1800 flowers is a floral and foods gifts retailer and distributor with more than 100 brands. They were implementing a order management solution to capture and fulfil orders for all their brands on one order management platform. The project to learn upon the earlier developed initial solution, design for new requirements implement for different brands.
Team Size
5
Tech stack
IBM Sterling Order Management 10.0, Modules: Application platform, DOM, IS
Infra: IBM Sterling Order Management on Cloud (OMoC)
Role
Worked on solution audit, solution analysis and redesign for some critical components for an order management solution for a company which is a retailer and distributor for gourmet foods and gifts. Trying to solve customers’ most critical and complex business requirements.
Client: Basspro, USA
Feb 2019
To
Dec 2019
Role
Lead Solutions architect
Project Description
BassPro acquired Cabela’s and was looking for a centralized order management solution that will enable improved customer experience and increase revenue. The OMS will also expand core fulfilment and logistics capabilities to improve supply chain operations. The project involved developing a greenfield solution for providing omni-channel order capture and fulfilment capabilities using IBM Order Management and providing seamless call center operations using IBM Web call-center. The project was successfully completed and has gone-live without many issues.
Team Size
20
Tech stack
IBM Order Management, IBM Web call-center, Modules: Application platform, OMS-WCS native integration, DOM, RL, IS, Payments, CM, UI customization
Infra: WAS ND 8.5, DB2 10.2, IBM MQ messaging
Responsibilities
·Played client facing role from offshore, driving requirements and solution design sessions. Performed fit-gap analysis, mapping requirements to product, architected the external system integrations and Web call center solution.
·Mobilized the team (of about 20 members) to deliver under very stringent deadlines by providing clear and concise solution approach, governed the delivery, provided design instructions, api details and configurations. Established release methodology for the team to deliver in a complex setup.
·Actively contributed in the internal solutions design discussions. Resolved several high priority and extremely complex design, code and repository issues.
·Provided timely updates to the internal and external stakeholders and drove things to closure. Involved in project planning and estimations
Client: Adidas
Sep 2021
To
Nov 2021
Role
Consulting Architect
Project Description
Adidas has developed a global order management solution to cater to their worldwide business and wanted to implement the solution to Africa and Asian countries. The aim of the project was to rollout the solution to these geographies and devlelop country specific changes.
Team Size
3
Tech stack
IBM Sterling Order Management 10.0, Modules: Application platform, DOM, Sourcing.
Java, XSLT, SQL
Role
Analysed tickets, provided solutions for adding new countries and worked with developers to complete development and defect fixes
Perfaware India Solutions
Senior Technical Architect May’17 – Dec’18
The goal of the client program was to increase business footprint, streamline and transform legacy application into a modern platform, increase business margins and improve supply-chain capabilities. I led a team of 20 consultants to achieve these business objectives by delivering on more than 300 requirements over a period of 1.5 years, deal size $500K-$1M. Part of management that setup team India operations. I was involved in recruitment, training, managing resources.
Project Worked:
Client: <INTERNATIONAL CLIENT>
Dec’2017
To
Dec’2018
Role
Lead (Chief) Architect.
Project Description
This solution is part of clients’ ambitious plan & execution of Sales Legacy transformation project to expand, streamline & transform their Sales legacy system by following a platform-based approach. IBM's Sterling order management was used to provide a webservice based platform for omni-channel order management capabilities across channels such as physical store (self-owned, shop-in-shop, distributor owned etc.,), mobile and B2B customers (also called agents).
Team Size
12
Tech stack
IBM Sterling Order Management 9.5. Modules: Application platform, Catalogue management, Order Capture, Sales orders, transfer orders, DOM, RL, CM
Infra: WAS ND 8.5, DB2 10.2, IBM MQ messaging 7
Responsibilities
Project mainly involved loading the Catalog, Catalog rules and providing webservices for order capture, order management, returns management, inventory management and other multi-channel operations.
·Played client facing role, driving the requirements and solution design sessions. Performed fit-gap analysis, mapping the product to requirements, involved in developing proofs of concepts, and in presenting solution approach to client.
·Effectively worked with external stakeholders such as BA’s, client partners, program managers, IBM tech sales in activities such as scoping of requirements into multiple tracks, envisioning solution approach, providing component breakup, effort estimations, assisting in resource allocation, environment setup and integrations setup
·Provided implementation oversight by performing solution design sessions, monitoring detailed designs & code for correctness and quality, and provided expertise for resolving deployment issues.
·Developed some of the most complex components in the project myself such as ‘Catalog Search Index’ and showed tangible results to the customer.
Client: Sears Canada
Jun’2017
To
Aug’2017
Role
Lead
Project Description
The client is one of the biggest retailers in Canada. Worked on developing a order management and call center solution on Enspire Commerce Order Management platform. The goal of the project was to replace the legacy system with a Saas based order management. We were Enspire’s implementation partner and delivered modules for ‘Catalog setup’, Order capture, Order updates and shipment processing and external system integrations. The project was successfully completed with go-live.
Team Size
6
Tech stack
Enspire commerce platform(Saas based OMS), Javascript, Apache Camel. Modules: Catalogue, Shipment, order modifications
Responsibilities
·Worked in a fast-paced environment with steep learning curve on the platform and delivered results
Developed customizations on the platform related to order capture, shipment processing, order modifications and alerting
Cognizant Technologies Limited
Manager Projects – Retail Enterprise Solutions Practice Apr’14 – May’17
oPart of the technology leadership that implemented package software solutions for global Retail and E-Commerce companies Manage, Architect, and deliver projects on IBM Commerce platform, on-time and on budget.
oExplore and decipher latest advancements in technology space and functional areas in the retail domain. The role also involves providing leadership to the team by evangelising these new developments and working closely with the global pool of consultants to deliver these new discoveries.
oI also participated in solution workshop and discovery workshop sessions.
Achievements
oRecognized and awarded for high performance throughout. I was the moderator of the Tech forum which includes all consultants in the practice.
Client: Cengage Learning, U.S.A
Dec’2015
To
Aug’2016
Role
Consulting Architect
Project Description
The retailer is an educational content, technology, and services company for the schools, higher education, professional, and library markets. It operates in more than 20 countries around the world. Their site was running on MCS and wanted us to provide managed services for their ever-changing business needs. It was a new account for the company, so we had to transition, takeover and provide enhancements and stability to the application
Team Size
8
Tech stack
Sterling MCS v8.0, Java, JSP, Javascript, Webservices
Responsibilities
·Worked closely with the management and client to study the existing solution and technology architecture (via the transition meetings). Then drove the project by setting up the team and provided technical guidance and process adherence.
·Analyzed all the complex tickets, performed RCA’s, provided high level design and effort estimations for the tickets.
Constantly proposed improvements to the system with features such as site analytics, webservice based integrations, performance tracking etc.,
Client: Aditya Birla Online Fashions. India
Jan’2015
To
Jul’2015
Role
Technical Architect
Project Description
The project was for a client who launched a fashion apparel portal in India. IBM product suite of supply chain applications (IBM Websphere Commerce, IBM Sterling Order Management and IBM nWMS) was leveraged to provide efficient operations. This was the first of its kind deployment on cloud and first at such a scale in the Indian market. The project went live in record time, compared to the complexity, and the company won the ‘IBM Beacon Award’ for the implementation
Team Size
20
Tech stack
IBM Sterling Order Management 9.2, IBM nWMS. Modules: OMS-WCS native integration, Order Capture, DOM, IS, CM, RL
Infra: AWS, WAS ND 8.5, DB2 10.2, IBM MQ messaging 8
Responsibilities
·Primarily involved in setting up of technology architecture including installation, build and deployment, integrations, deployment on cloud and production system configuration
Was part of the think-tank that would resolve issues from the project war room.
Client: Arcadia Fashions, UK
Apr’2014
To
Nov’2014
Role
Workstream Lead.
Project Description
The client is a multinational retailing company which owns many high street fashion apparel brands. The group sells via its outlets and via many other brick and mortar retailers as well as online stores. The aim of the project was to replace the legacy disparate systems with a single order management system and to provide a multi-channel ordering and fulfilment capabilities using IBM Sterling Order management.
Team size
10
Tech stack
IBM Sterling Order Management 9.0. Modules: Application platform, DOM, IS, RL, CM
Infra: WAS ND 8.5, DB2 10, IBM MQ 7
Responsibilities
Played the role of offshore project manager and delivery lead.
·Successfully led the offshore team during the implementation in doing detailed designs, solution clarifications, coding and configurations, supporting UAT and go-live.
·Worked with the infra team in setting up the technology architecture including provisioning environments, installation, build and deployment, integrations and production system configuration
Expicient India Private Limited
Architect Jan’13 – Sep’13
oManaged cross project teams in auditing, reviewing and providing new design ideas.
oPerformed on solution design, project estimations and design reviews.
IBM Corporation(via Acquisition of Sterling Commerce, Yantra)
Senior Consultant — Industry Solutions Feb’05 – Oct’12
oUnique distinction of being one of the 18 core consultants in India. Part of the global solutions team, initially in India and then in USA. Being part of the core team, I played a critical part in scaling the consultant pool to 250 consultants.
oAs a product consultant, I was involved in learning product features, mapping these features to client requirements by performing fit-gap analysis, developing extensions, deploying the solution on production and providing knowledge transition to the Engineering and the Business teams.
Achievements
oWinner of ‘Sterling Extra Mile’ award. Also was awarded ’IBM Lab Services award’ for solution development, customer satisfaction and customer retention for two successive years.
Projects Worked:
Client: Home Depot, USA
Oct’2011
To
Jun’2012
Role
Senior consultant
Project Description
The client is the largest home improvement retailer in the United States, supplying tools, construction products, and services. Home Depot was re-architecting their order management platform by migrating to IBM Sterling order management. We developed a retail solution to cater to the fulfilment of their POS captured orders.
Tech stack
Sterling Order Management 8.0. Modules: Application platform, DOM, IS, RL, CM
Team size
10
Responsibilities
·Participated in requirement meetings and integration design workshops.
Developed Proofs of concept, detailed designs, and interfacing XSD’s for sales order, purchase order document types
Client: LOWES, USA
Jul’2011
To
Aug’2011
Role
Project Lead / Solution Architect
Project Description
The client was one largest home-improvement retailers in United States. The project was part of a multi-year program to modernize their supply chain. The aim of this release was to provide order fulfillment for the home delivery and inhouse services, installations and assessment for home improvement business.
Tech stack
Sterling Order Management 8.0. Modules: Application platform, DOM, IS, RL, CM
Team size
50
Responsibilities
a. Was part of the solutioning team which initiated a new Release. Primarily a client facing role which involved:
b. Requirement gathering, analysis, Conducting/Participating in Requirement Workshops, Systems integration solutioning
c. Lead the POC development effort and development of POC’s to prove the product fitment to the required solution.
d. Functional footprint: Sales Order Management, Catalog
Client: GSI Commerce, USA
Nov’2010
To
Jun’2011
Role
Project Lead / Solution Architect
Project Description
The client has many retail customers for whom they manage their website, order management and fulfilment capabilities. The aim of the project to was to develop a platform for all these retailers using the Sterling omni-channel fulfilment capabilities. This project went live successfully with minimal issues.
Team Size
20
Tech stack
Sterling Order Management 8.0. Modules: Application platform, DOM, IS, RL, CM
Responsibilities
·Client facing role in which participated in requirement workshops, systems integration solutioning and design,
·Was involved in delivery activities including: Detailed designs for product extensions and customizations, Managing client expectations, Release management, Defect management
Functional footprint: Sales Order Management, Inventory, payment processing, finance integration, customer management
Client: DSW Shoes, USA
Feb’2010
To
Oct’2010
Role
Project Lead / Project Manager
Project Description
The aim of the project was to provide Store Order Management and cross channel inventory visibility on existing OMS solution. This project went live successfully with minimal issues.
Team Size
8
Tech stack
Sterling Order Management 7.11. Modules: RCP Based Call centre application, Application platform, DOM, IS, RL, CM,
Responsibilities
·Client facing role in which participated in Solution Definition and Effort Estimation.
·Involved in delivery activities including interface design, custom component development, build and release management, detailed design and defect management.
·Functional footprint: Order Capture, Sales Order management
Client: Guthy Renker, USA
Mar’2013
To
Jul’2013
Role
Senior Consultant / Project Lead Work Location: Bangalore, India.
Project Description
The aim of the project was to provide a multi-channel order fulfillment solution for the launch of a new cosmetics business in India for a company spread globally. Sterling order management was used for order management and returns. This project went live successfully with minimal issues.
Team Size
5
Tech stack
Sterling Order Management 7.11 Modules: Application platform, DOM, IS, RL, CM.
Responsibilities
·Primarily responsible for leading the development effort for release 1 of the project and owned detailed design, interface architecture development, custom component development, defect management and responsible for post go live phases of the project.
·Was involved in effort estimation, defining design structure, product road map for the phase 2 of the project.
·Designed and developed custom components for subscription orders, order fulfillment, order modifications, shipment updates.
·Functional footprint: Order Capture, Sales order processing, returns, refunds, shipments, carrier integration.
·Supported QA phase, go-live and post go-live hypercare phases successfully.
Client: GAP, USA
May’2007
To
Dec’2007
Role
Consultant Work Location: Columbus, OH, USA
Project Description
GAP wanted to launch a new brand of apparel online called piperlime. So it had chosen the Sterling nWMS solution for performing warehouse operations. Sterling nWMS was implemented to manage a large warehouse. This project went live successfully with minimal issues.
Team Size
8
Tech stack
Sterling nWMS 7.5. Modules: Application platform, nWMS
Responsibilities
·Worked closely with product development and product QA on implementing many new product enhancements specifically developed for this customer. Some of the enhancements were around cart picking, improvements in pallet putaway, containerization algorithm, pack station enhancements.
·Worked on configuring warehouse layout, receiving preferences, wave planning, shipment consolidation, picking task types, cycle count task-types
·Worked on developing customization for integration with conveyers, carrier-dock door assignment and RF screen customization
·Supported QA phase, go-live and post go-live hyper-care phases successfully.
Client: Computer Science Corp, UK
Oct’2005
To
Apr’2006
Role
Consultant Work Location: UK
Project Description
CSC wanted to modernize their order management solution for the IT hardware and software project outsourcing business using yantra order management system.
Team Size
5
Tech stack
IBM Sterling Order Management 7.5. Modules: Application platform, DOM, IS, RL, CM, JSP screen customization
Responsibilities
·Developed configurations and customization to support their ordering system including sales orders, procurement purchase orders and returns.
·Developed configurations and customization to support sourcing and scheduling
·Developed JSP console customizations for order creation, order modifications and returns screens.
Oracle India Pvt Ltd
Applications Consultant Apr’03 – Jan’05
Part of the internal IT team of Oracle, which developed and maintained software solutions for the Order management and installed base products.
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