Customer Service Administrative Assistant
Resume:
Susan Montgomery
North Charleston, SC *****
****************@*****.***
Customer Service/Administrative Assistant Specialist Objective: To obtain a management position that will allow me to use my acquired knowledge and experience while expanding it at the same time.
Certificates:
Excel level one
How managers become great leaders
Work Experience
Administrative Assistant
LEC
April 2023 to Present
Scheduling, answering phones, emails, writing up appointments, applying for permits, billing, general office duties.
Customer Service Manager/Office Assistant
Citrus Fresh Carpet & Rug Cleaning Services
March 2016 to March 2021
C.S.M./C.S.R.
· Customer service
· Answering/making phone calls/emails
· Scheduling appointments
· Providing estimates
· Processing payments via QuickBooks
· Making/updating forms via Word/Excel
· General office duties
C.S.R.
Stanley Steemer
September 2015 to March 2016
· Customer service
· Receiving/making phone calls
· Printing Technician Route Slips
· General office duties
Lead Bartender
County Line Bar
September 2011 to July 2013
· Customer service
· Opening/closing bar
· Making/serving drinks
· Managing/training- co-bartenders
· Stock/housekeeping
Bartender/Volunteer
VFW Hall #1566
July 2010 to August 2011
· Customer service
· Opening/closing duties
· Making/serving drinks
· Stocking/housekeeping
· Occasional food serving
Bartender
The Locker Room
October 2009 to July 2010
· Customer service
· Opening/closing duties
· Conflict resolution between patrons
· Running lottery/keno machines
· Making/serving drinks
Assisted Living Aide
Home Health Care
July 2009 to September 2009
· Assisted with hygiene and daily living tasks
· Dispensing medication
· Provided companionship
Bartender
Corner Lounge
March 2003 to September 2009
· Customer service
· Conflict resolution between patrons
· Running lottery/keno machines
· Closing/cleaning duties
· Making/serving food/drinks
Sales Associate Women's Fragrance
Hudson’s/Marshall Fields
September 2000 to September 2008
· Customer service
· JAttending training seminars/fragrance launches
· Meeting sales goals
· Training employees
Front Desk/Registration
Holiday Inn Express
July 2001 to January 2003
· Customer service
· Personalized guest service
· Answering phones, making/canceling reservations
· Guest check in/out
Counter Manager, H2O
Hudson's/Marshall Fields
May 1996 to July 1997
· Customer service
· Explaining skin care use/benefits
· Communication with Account Coordinator and District Manager
· Maintaining daily business records
Temporary Work Leader, Christmas Trim
Hudson's/Marshall Fields
November 1995 to January 1996
· Customer service
· Processing stock
· Set up/take down of sales
· Communication with executive staff and fellow team members Sales Consultant, Clinique Cosmetics
Hudson's/Marshall Fields
July 1998 to January 1995
· Customer service
· Explaining and applying makeup and skin care
· Attending continuing education classes
· Maintaining daily business records/scheduling appointments Sales Consultant, Fur Salon
Hudson's/Marshall Fields
August 1988 to December 1988
· Customer service
· Writing/ringing up sales
· Faxing selling sheets
· Taking Inventory
Assistant Store Manager
Show Off
November 1987 to July 1988
· Customer service
· Opening/closing store
· Making displays
· Scheduling
· Writing up/dropping off store bank deposits
· Ordering Supplies
Sales Associate, Tabletop Department
Hudson's/Marshall Fields
January 1996 to May 1986
· Customer service
· Placing computer orders
· Communication with central warehouse
· Set up and take down of merchandise
Shoe Department Manager
Winkelman’s
April 1981 to April 1981
· Customer service
· Attending sales seminars/manager meetings
· Sending out/receiving orders
· Running stock
· Setting up displays
· Communication with supervisors
Work Leader, Millinery Department
Hudson's/Marshall Fields
· Customer service
· Maintaining displays/markdowns
· Receiving/logging merchandise
Skills
• Office management
• QuickBooks
• Front desk
• Customer service
• Guest services
• Microsoft Outlook
• Organizational skills
• Microsoft Office
• Administrative experience
• Microsoft Word
• Office experience
• Bookkeeping
• Accounts payable
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