Customer Service Store Manager

John Oliveras

New Caney, Texas

Phone: 346-***-****

Email: *************@*****.***

Professional Summary:

Resolute and purposeful professional with over 20 years of experience in the retail industry, now actively pursuing a career in Cybersecurity and IT. Possesses a robust background in team leadership, operational management, and customer service excellence. Demonstrated ability to adapt to new challenges, rapidly acquire technical skills, and apply analytical thinking to solve complex problems. Currently enhancing technical proficiency through comprehensive IT and cybersecurity coursework, with a strong commitment to leveraging extensive retail experience to secure and optimize organizational IT infrastructure. Proven history of effective communication, strategic planning, and fostering collaborative environments. Eager to contribute to and grow within a dynamic IT or cybersecurity team.

Experience:

Store Manager, Home Depot

Over 2 decades of experience

- Managed stores with 150+ associates in multiple regions, ensuring operational excellence and driving sales growth.

- Led teaching, coaching, and training initiatives to enhance customer service, sales performance, and revenue generation.

- Oversaw stores with significant annual sales and promoted associates to higher positions within the company.

- Appointed Specialty and Pro Captain in recognition of leadership and expertise.

- Implemented strategic initiatives such as Freight Flow to increase sales and profitability.

- Achieved best store performance in sales and reduction of shrink, driving profitability and operational efficiency.

- Championed safety initiatives resulting in recognition as the best store in driving safety standards.

- Volunteered in community projects through Team Depot, contributing to the company's commitment to giving back.

Education:

Bachelor of Science in Retail Management

Bellevue University

Ongoing Studies

My Computer Career

Pursuing coursework to enhance Information Technology skills. Completion of Fundamentals of Conversational Language Understanding Completion of Translating Text and Speech with Azure AI Services. Microsoft Certified: Azure AI Fundamentals.

CompTIA Network+ (In Progress).

Entry Level Cybersecurity Completion Certification Military Service:

United States Navy

Honorable Discharge

Skills and Competencies:

- Understanding The Business.

- Strategic Mindset.

- Building Collaborative Relationships.

- Action Oriented.

-Builds Effective Teams

-Decision Quality.

-Communicates Effectively.

-Self Development.

-Adaptability.

-Global Perspective.

-Drives Vison and Purpose.

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