Customer Service Sales Manager
Resume:
Work History
Sales/Customer
Service
Brittany
Maske
Contact
Address
Monroe, NC, 28112
Phone
*******@*****.***
Skills
Sales processes
Strategic account
development
Order management
Verbal and written
communication
Sales expertise
Coaching and mentoring
Sales Reporting
Analytical problem solver
Program installations
Excellent Communication
Data Entry
MS Office
Dependable and
Accomplished Sales Manager offering 8 years of experience developing and maximizing many different sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Customer Service Representative
Consumer Legal Group
Maintained customer satisfaction with forward-
thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products,
services, and company information.
Answered constant flow of customer calls with
minimal wait times. Received over 50 calls per day. Provided primary customer support to external
customers.
Clarified customer issues and determined root cause of problems to resolve product or service
complaints.
Participated in team meetings and training sessions to stay informed about product updates and
changes.
Handled customer inquiries and suggestions
courteously and professionally.
Actively listened to customers, handled concerns
quickly and escalated major issues to supervisor.
Tracked customer service cases and updated
service software with customer information.
Delivered exceptional customer service to every
customer by leveraging extensive knowledge of
products and services and creating welcoming,
positive experiences.
Followed up with customers about resolved issues to maintain high standards of customer service.
Exhibited high energy and professionalism when
dealing with clients and staff.
Updated account information to maintain customer
2023-08 -
2024-01
Responsible
Software
CRM software
SAP
records.
Provided primary customer support to internal and
external customers.
Responded to customer requests for products,
services, and company information.
Participated in team meetings and training sessions to stay informed about product updates and
changes.
Utilized customer service software to manage
interactions and track customer satisfaction.
Maintained customer satisfaction with forward-
thinking strategies focused on addressing customer needs and resolving concerns.
Sales Manager
Aarons
Assist customer with needs.
Overseen stores growth.
Filing.
Typing agreements.
Marketing.
Managed sales promotions.
Closed agreements.
Managed deliveries.
Went on deliveries.
Supervised sales team of 3 people, stepping in to
support employees and deliver smooth sales
processes for clients
Created and launched new online marketing
strategies, resulting in 60% sales increase
Produced contracts, reports, letters, and proposals for clients
Monitored customer buying trends, market
conditions and competitor actions to adjust
strategies and achieve sales goals
Closed lucrative sales deals using strong negotiation and persuasion skills
Coached employees in successful selling methods
and encouraged cross-selling to drive revenue
Maintained relationships with customers and found
new ones by identifying needs and offering
appropriate services
2018-01 -
2019-02
Customer Service Representative
Aaron's, Monroe, NC
Take payments.
Write up customer agreements.
Do payouts.
Type up customer folders.
Call customer references.
File away folders.
Order merchandise for customers.
Managed team of 1 employee, overseeing hiring,
training, and professional growth of employees
2017-03 -
2018-06
Customer Service Representative
Designer Shoe Warehouse
Maintained customer satisfaction with forward-
thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and
external customers.
Collected customer feedback and made process
changes to exceed customer satisfaction goals.
Provided information regarding charge accounts
and loyalty programs.
Recommended products to customers, thoroughly
explaining details.
Assisted customers with setting appointments,
special order requests, and arranging merchandise
pick-up.
Fielded customer questions regarding available
merchandise, sales, current prices and upcoming
company changes.
Regularly exceeded daily sales and product add-on
quotas.
Updated account information to maintain customer
records.
Answered constant flow of customer calls with
minimal wait times.
Clarified customer issues and determined root cause of problems to resolve product or service
complaints.
Made 100 Sales calls daily and got at least 30 sales out of those.
2016-05 -
2016-12
Sales Associate
JcPenney's
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked
store system for merchandise at other sites.
Engaged with customers to effectively build rapport and lasting relationships.
Implemented up-selling strategies such as
recommending accessories and complementary
purchases to boost revenue.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific
merchandise.
Solved customer challenges by offering relevant
products and services.
Prepared large cash deposits with zero
discrepancies.
Boosted sales by conferring with customers to
evaluate purchase requirements and recommend
best-fit company offerings.
Answered customer questions regarding sizing,
accessories and proper care for merchandise.
Worked alongside retail representatives to enhance product presentations and advertising collateral.
Developed, marketed and sold full range of
products and support services.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales
training.
Completed orders and organized product deliveries
to meet customer timetables.
Trained and developed new sales team associates
in products, selling techniques and company
procedures.
Sold 15 Jcpenny's rewards daily
Prepared merchandise for sales floor by pricing or tagging
Provided positive first impressions to welcome
existing, new, and potential customers
2013-10 -
2015-10
Education
CRM program
Five9
High School Diploma
Sun Valley High School - Monroe, NC
2008-08 -
2011-05
CRM system dealing with customers accounts and
enrollments as well as being able to see clients debts. Calling system used for customers and other uses.
Contact this candidate