Associate Director Customer Service

Joyce Andrews

Houston, TX

Email: ******@*****.***

Phone: 346- 290 -1148

Profile

Dedicated education, training, and consulting professional with a demonstrated history of success in both school and corporate environments with learners of all ages. Admissions and recruitment expert, skilled at managing daily operations as well as strategic planning for long-term goals. Childcare Director and Associate Director of Admissions with a passion for cultivating interpersonal relationships while helping learners change their lives by attaining educational goals. Authorized to work in the US for any employer.

Work Experience:

Public Speaking Instructor

Culinary Institute Lenôtre – Houston, Texas

Present

Developing, delivering, and reviewing course material and syllabi.

Creating a classroom environment where students feel comfortable participating and learning.

Setting up assessments based on departmental regulations and requirements.

Preparing students for assessments and providing helpful performance feedback.

Providing extra support to students who require it and scheduling consultation times where questions and concerns can be voiced.

Answering students’ questions and providing feedback on assignments or essay drafts.

Assisting other faculty members with lesson plans and assessments.

Recommending additional readings or advice to students as required.

Keeping up to date with advancements in the field and integrating new knowledge into lessons.

Senior Adult Representative

International Education Corporation – UEI Mesa AZ

April 2023 to June 2023

Served as the school’s first point of contact for recruitment and admissions. Identified prospective students.

Through in-person and phone interviews, email correspondence, and off-site recruitment events.

Close the enrollment process using great customer service.

Developed and implemented programs for registration days and student orientation. Mentored students from enrollment through to graduation, advised on classes, scheduling, and degree requirements.

Supported students' post-degree employment efforts through job training and interview preparation.

Built strong working relationships with Board of Directors; created and presented weekly reports at board meetings. Contributed to curriculum development for degree programs.

Created and launched interview training process, including mock and interview format.

Developed and delivered comprehensive programs for staff training and ongoing development focused on nurturing a relationship-based, collaborative learning environment for recent high-school graduates and adult students.

Bel De Mar House Manager

Brendel and Associates, LLC Phoenix, AZ

October 2022 to May 2023

Assumes responsibility for patient throughput to include bed placement as it relates to level of care and appropriate staffing.

Identifies situations and circumstances that may impact risk and liability factors and refers appropriately by following the hospital's policies and procedures.

Provides operational and administrative support to include patient care, facilities, and emergency management.

Serves as a resource to staff for clinical and regulatory issues.

High School Admissions Representative/Adult Representative

Strata Tech Education Group - Houston, TX/Phoenix, AZ – Tulsa Welding School/ RSI

February 2022 to February 2023

Serves as the school’s first point of contact for recruitment and admissions through school and home presentations.

Identified prospective students through in-person, phone, and virtual interviews, email,

correspondence, and off-site recruitment events.

Developed and implemented programs for registration days and student orientation.

Mentored students from enrollment through to graduation, advise on classes,

scheduling, and qualification process. Supported students' post-graduation employment efforts through job training and interview preparation.

Classroom and in-home presentations.

Corporate Trainer

Elite Educational Enterprises - Houston, TX

October 2019 to January 2020

Develop and lead training programs and professional development workshops for educators, including state licensing for Childcare Directors, continuing education credits, business management, and safety/CPR.

Mentor educators in classroom performance, curriculum development, and student relations in accordance with Texas state standards.

Encourage collaborative learning and group activities to reinforce knowledge and skills.

Coach trainees on applying teaching techniques in their specific school/classroom environments.

Create individualized plans for trainees to ensure achievement of required credentials/

certifications.

Measurably increased enrollment during first six months with company.

Maintain knowledge of current teaching practices and standards.

Employ a variety of teaching techniques based on subject matter, trainees' experience, and target age of students.

Facilitate discussions on culture and diversity to ensure that trainees integrate these topics into their teaching programs.

Contribute expert advice to executive team regarding teaching methods, current technology, classroom management, and other relevant processes.

Hybrid Consultant

Wayfair.com - Bryan, TX

June 2019 to January 2020

Offer unmatched customer service and create a great shopping experience.

Resolve order-related customer issues and answer inquiries through clear communication, strong problem-solving skills, and quick analytical thinking.

Provide positive, client-focused service experiences and maintain positive client relations in a high-volume, fast-paced environment.

Navigate multiple software applications simultaneously and accurately.

Consistently exceed metrics for customer satisfaction, efficiency, and issue resolution.

Improve business processes by identifying areas in need of remediation and communicating trends in customer complaints to management.

Established a track record of excellent performance and positive customer feedback.

PROFESSIONAL EXPERIENCE

Associate Director of Admissions

Education Futures Group - College Station, TX

March 2018 to November 2018

Supervised all enrollment operations at Vista College campus, including recruitment, admissions, and registration.

Collaborate with high schools and international partners to implement special recruiting

programs.

Evaluated financial aid applications to determine individual eligibility and award financial support.

Coordinated recruitment events, such as high school visits and college fairs; led student information sessions; and collaborated with community organizations for public outreach initiatives.

Provided one-on-one student advisement regarding degree requirements and career opportunities.

Consistently achieved or exceeded recruitment goals.

Played key role in defining enrollment objectives, financial aid procedures, and campus policies.

Senior Admissions Representative/Admissions Representative/ Campus Director

ITT Technical Institute - Houston, TX/ PCTI – Houston, Various Private Schools – Beaumont, TX

2014 to 201*-****-****

Served as the school’s first point of contact for recruitment and admissions. Identified prospective students through in-person and phone interviews, email correspondence, and off-site recruitment events.

Developed and implemented programs for registration days and student orientation. Mentored students from enrollment through to graduation, advised on classes, scheduling, and degree requirements.

Supported students' post-degree employment efforts through job training and interview preparation.

Built strong working relationships with Board of Directors; created and presented weekly reports at board meetings. Contributed to curriculum development for degree programs.

Hand-picked to train ITT's Director of Admissions.

Created and launched interview training process, including mock interview format, that is still in use by company.

Developed and delivered comprehensive programs for staff training and ongoing development focused on nurturing a relationship-based, collaborative learning environment for recent high-school graduates and adult students.

Served as institute's community outreach partner with a reputation for building trusted relationships with local organizations.

Established and consistently met or exceeded student retention goals.

Education:

M.S. in Leadership, Grand Canyon University - Phoenix, AZ 2015

B.S. in Communications, Lamar University - Beaumont, TX 2011

Skills:

Teaching & Training

Team Leadership

Sales, Relationship Building

Customer service

Public Speaking & Presentations

Adult Learning

Recruitment & Admissions

Writing Skills

Interviewing

Team Management

Microsoft Office

Change Management

Microsoft PowerPoint (10+ years)

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