Customer Service Social Media

Betty Jo Whiddon

**********@*****.*** 985-***-****

OBJECTIVE

A career with opportunity to contribute administrative experience, communication, and teamwork, while continuing to develop professionally and acquire additional knowledge and skill sets. EDUCATION

Albany High School

Albany, LA

Computer skills: Microsoft Office - Word and Excel. PeopleSoft, Banking Systems

Social Media Profile Management

SKILLS SUMMARY

● Excellent Customer Service

● Detail Oriented

● Exceptional Verbal and Written Communication

● Strong Leadership

● Accounting and Bookkeeping

● Time Management

● Team Work

● Adept and Adaptable

● Responsible

EXPERIENCE

Hancock Whitney Bank Hammond, LA

Senior Teller 03/2018 - 08/2023

First Guaranty Bank Amite, LA

Assistant Head Teller

01/2013-01/2018

● Performed basic office operations, using copiers, scanners, facsimile machines, telephone systems, and computers.

● Demonstrated excellent customer service

● Balanced cash and checks in cash drawers at the end of day and calculated daily transactions.

● Received and processed checks and cash for deposit, verified amounts, and checked accuracy of deposit slips.

● Monitored vaults to ensure cash balances were correct.

● Paid very close attention to detail verifying and cashing checks, verifying dates, bank names, identification, signatures, numerical amounts and written amounts agree, and accounts had sufficient funds.

● Counted and prepared cash and checks that were received for deposit to branch banks or the Federal Reserve Bank.

● Entered customers' transactions into computers to record and provide receipts..

● Responded to and resolved problems or discrepancies concerning customers' accounts,problems or complaints.

● Prepared and verified cashier's checks.

● Collected and processed transactions, including deposits, payments, fees, night deposits, and mail deposits.

● Identified transaction mistakes when debits and credits did not balance.

● Ordered supply of cash to meet daily needs.

● Received mortgage, loan and credit card payments.

● Counted, verified, and post armored car deposits.

● Performed overrides for lower and mid-level tellers.

● Ordered supplies and equipment.

● Monitored two ATM’s Weekly

● Communicated with coworkers to coordinate work activities. Simplicity In-A-Box Rentals Ponchatoula, LA

Customer Service Assistant 11/2014 - 03/2018

● Greeted customers and provided information about rental items, such as type, quality, quantity and availability of merchandise sought for rental.

● General office duties, such as filing, answering telephones, and handling routine correspondence and receiving orders.

● Rented items and arranged/coordinated delivery, set up and pick up of item

● Maintained operational records, including financial records and inventory reports

● Coordinated staff in delivery, set up, and take down processes.

● Collected, counted, and disbursed money, basic bookkeeping, and complete banking transactions.

● Located vendors of materials, equipment and supplies, and determined product availability and terms of sales.

● Assisted in the delivery, set up and pick up of rental items, including tent installation and take-down. Southern Boyz Outdoors (Previously Prime Cut) Hammond, LA Office Manager 02/2010-8/2012

● Customer Service

● Answered Phones and completed intake information for service quotes requested.

● Dispatched Lawn Care employees to designated job sites.

● Coordinated and managed job locations and dates.

● Prepared orders for Pick Up Service

● Ordered supplies and maintained inventory for lawn care and office.

● Maintained & cared for outside inventory- plants and products

● Played an integral role in developing the initial website and establishing the original social media profile. COMMUNITY INVOLVEMENT

Livingston Parish Volunteer Fire Department District #11 Independence, LA Treasurer 06/2002-11/2018

● Performed administrative tasks, such as answering telephone calls, filing court documents, and maintaining office supplies or equipment.

● Recorded and maintained all vital and fiscal records and accounts.

● Performed budgeting duties, such as assisting in budget preparation, and expenditure review.

● Responsible for all accounts receivable and payable.

● Completed monthly budget reports for the Board

● Completed Yearly reports for the State Auditor's Office

● Complied with federal, state, and company policies, procedures, and regulations.

● Kept financial records, using journals,ledgers or computers.

● Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.

● Completed purchase orders and expense reports

REFERENCES AVAILABLE UPON REQUEST

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