Support Technician It

Tramell Redden

***** ******** ***. 313-***-****

Detroit, MI 48219 ********@*****.***

A technician who has over 10yrs as a troubleshooter including over 10yrs in IT, an A.A. in Business Administration & multiple industry certifications. With in- depth experience in network LAN support, domain support, & IT infrastructure.

CERTIFICATIONS

11/08 CompTIA Network+ N10-003 11/07 Panduit Structured Cabling

9/08 Windows Server 2003 MCP 70-290 6/07 Microsoft Office Specialist (MOS) in Excel 2003

7/08 Microsoft Configuring Windows Vista MCTS 70-680 7/07 Certified Business Professional in Customer Service

12/07 CompTIA A+ 220-601/602

TECHNICAL SKILLS:

Configure, load, & upgrade Windows Active Directory System Center Configuration Manager

XP, Vista, Windows 10, Outlook Layer2/3 Switching MS Exchange, O365

Enterprise Deployment, Virus Removal Mac OS X DISM, Azure

Data Migration, Virtual PC Android/iPhone VoIP, VLAN, VPN

EDUCATION:

9/04- 5/05, 1/08-5/08 Wayne County Community College Detroit, MI

&1/09- 5/09 Associates of Arts Business Administration (3.5 GPA)

Focus: HOPE Information Technologies Center Detroit, MI

5/08- 11/08 Desktop & Server Administration

Server Technology Program for MCSA (Microsoft Certified System Administrator), Network+, Project Mgmt.

5/07- 11/07 PC Technology Program MS Office

Completed hands on experience build, troubleshoot &repair PCs. Proficiency Skill level training in Microsoft Office 2003 Suite

9/98- 5/00 University of Detroit- Mercy Detroit, MI

Bachelor of Business Administration (earned 48 credits)

EXPERIENCE:

8/22- Present Harmony Cares Technical Support Engineer Troy, MI

Desktop support. Installing, maintaining and supporting a variety of network software and hardware. Ad hoc problem solving. Hardware integration. Supported ManageEngine ADManager. Server care/maintenance & back-up support. Make recommendations on network environments. Providing proper documentation for work performed on a daily basis. All other duties that may be normally associated with an individual involved in working with computer networks. Windows Desktop Support Technician.

7/21- 7/22 Park West Gallery Desktop Support Technician Southfield, MI

Desktop support, closing out tickets, diagnostic, VPN, re-imaging laptops, post-ops, PC setups, shipping. Assist in configuring & managing corporate or personal devices, including laptops, desktops, mobile, video & teleconferencing devices. O365 Support.

Act as a liaison with other IT groups (Infrastructure, Networking etc.) for support & coaching purposes. Provide well-articulated, business-oriented responses to Executive queries regarding IT within their areas of expertise & solicit answers from others as necessary.

3/21- 6/21 Acument PC/LAN Analyst Sterling Heights, MI

Win 10 upgrades or updates on laptop & desktops locally & remotely for end users under their domain, Google Office Suite- Workspace.

5/18- 4/20 Continental Structural Plastics Client Systems Analyst Auburn Hills, MI

IT support at the corporate headquarters remotely & locally, help support of the IT Plant Techs. Meeting SLAs, NTFS, cybersecurity, troubleshooting all network & application issues, O365, VPN, Exchange Server & Active Directory management. Managing software deployments & images. Collaborate with various IT teams/depts. from different countries with S4B for triage tickets & troubleshooting purposes. Ordering IT equipment, cubicle setup & devices, managing software licenses. Microsoft Azure Active Directory.

1/18- 5/18 Blue Cross Network Desktop Support Engineer Southfield, MI

Provides local IT support at multiple offices each running various programs & web apps remotely & locally. Meeting SLAs, troubleshooting all network & application issues, VOIP, O365, VPN, Server administration, & Active Directory management.

Managing software deployments. Collaborate with various IT teams/depts. from different countries with S4B for triage tickets & troubleshooting purposes.

11/15- 1/18 Concentrix Desktop Support Technician Farmington Hills, MI

Provides local IT support in multiple call centers each running various programs & web apps remotely & locally. Troubleshooting all network & application issues, VOIP, enterprise O365 migration, Server Administration, & Active Directory.

Develops training materials such as exercises & visual displays. Trains users on software &hardware on-site or in classroom, re-imaging, Desktop Support, & software deployments, Mac OS X support, Citrix. Supported ManageEngine ADManager.

2/14- 10/15 Dell Team- Ascension Health- St. John Providence Field Service Technician Warren, MI

Desktop, network, LAN infrastructure, & printer support, hardware/software repair, trouble tickets, VPN, Citrix.

Stock/inventory, implement technical instructions &scripts, data backup, re-imaging, break/fix, thin client support.

1/13- 11/13 Education Achievement Authority Computer Support Specialist Detroit, MI

On-site Tech- printer, internet, wireless, hardware, software, & network troubleshooting, laptop distribution, stock, inventory. Call center- answering incoming, creating & closing trouble tickets, PC/ network support, re-imaging, Citrix.

12/08- 1/13 Geek Squad Counter Intelligence Agent Dearborn, MI

Wi-Fi configuration, OS restore, complex POS transactions. return/exchange processing, warranty/ service plan inspection & verification.

Data backup/ transfer, computer diagnostics, new technology consultant, data privacy, answering customer concerns over the phone.

Technical sales, solutions provider for random inquires, hardware installs, PC optimization, Virus removal.

7/10- 12/12 Cambridge Computer Institute IT Instructor Oak Park, MI

Teaching, instructing, & prepping students for A+, Network+, & Server 2003 certifications, managed classroom environment.

Hardware & software training, LAN infrastructure simulation. Evaluated student’s assignments & performance.

7/09- 7/10 TWW & Associates Systems Administrator Detroit, MI

Managing &maintaining their servers, PC & domain support, helping clients over the phone.

Network integrity, pushing down group policy through Active Directory, VoIP support.

8/05- 5/07 Warfield Electric Technician Westland, MI

Disassembled, assembled, sandblasted, & refurbished DC motors, ran test equipment on motors, filled out documents, maintain efficiency.

6/00- 8/04 U. S. Navy Aviation Electronic Technician Virginia Beach, VA

Troubleshooting & repairs on F-14 A/B, D fighter aircraft, R & R parts radar, avionics, & radio systems, wire repair.

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