Call Center Customer Service

Yamilett Rivera Rodriguez

Tampa, FL

I’m a fast learner who loves overcoming challenges. I’m determined, resourceful, analytical, which are all qualities I’m sure will benefit any employment opportunity. Authorized to work in the US for any employer

Work Experience

Dispatcher

West Coast Non Emergency Medical Transportation - Tampa, FL March 2018 to Present

I am a professional who ensures that everything runs smoothly by coordinating with the patients, providing precise logistics for drivers to follow along on their routes, and coordinating the patients pick up and drop off times back and forth from the patients home to medical facility. Bilingual Inbound Customer Services Representative Sears Call Center - Tampa, FL

February 2015 to January 2018

• Maintain customers records and account information.

• Oversee customers financial accounts and process customers adjustments.

• Make product and services recommendations to customers based on customers needs and preference.

• Upgrade and cancel customers accounts by customers request.

• Handle customers complaints and provide alternatives and/or solutions to ensure resolution of complaints.

• Assist customers in placing orders, fulfilling refunds and handling exchanges.

• Inform new and existing customers of new promotions and deals. Bilingual Customer Service Representative

HSN The Home Shopping Network Call Center - St.Peterburg Fl July 2013 to November 2014

• Manage large amounts of inbound and outbound calls in a timely manner.

• Follow communications scripts when handling different topics.

• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.

• Keep records of all conversations in our call center database in a comprehensible way. Front Office Dental Assistant/ Procedure and Products Sales Coast Dental - Brandon, FL

May 2009 to February 2013

• Answering office phone lines to answer patient's questions.

• Using software to manage the dentist’s schedule.

• Adding, changing and canceling patient's appointments.

• Handling paperwork needed to accept new patients.

• Process payments and submitting claims to insurance companies.

• Presenting and explaining to patients their treatment plan. Education

Certificate of completion in Dental Assisting

Concorde Career Institute College - Tampa, FL

April 2003 to December 2003

High school diploma or GED in High school

Thomas Jefferson High School - Tampa, FL

September 1999 to May 2002

Skills

• Dental receptionist

• Dental assisting

• Dentrix

• Medical billing

• Medical imaging

• Chairside assisting

• Front desk

• Medical scheduling

• Sales

• Insurance verification

• HIPAA

• Phone etiquette

• Medical records

• Medical terminology

• Active Listening

• Attention to detail

• Computer skills

• Complain resolution

• Organizational skills

• Microsoft Excel

• Problem-Solving skills

• Bilingual fluent in Spanish

• Medical coding

• Data entry

• Vital signs

• Transcription

• Office management

• Infection control

• Anatomy knowledge

• English

• Medical records

• Medical terminology

• Front desk

• HIPAA

• Documentation review

• Customer service

• Office management

• Windows

• Quality control

• Cash register

• Negotiation

• Cold calling

• Teaching

• Medical imaging

• Research

• Sales

• Account management

• Social media management

• Vital signs

• Medical billing

• Anatomy knowledge

• Work ethic

• Medical receptionist

• Medical tools sterilization

• Bilingual

• Microsoft Word

• Spanish

• Microsoft Excel

• English

• Microsoft Office

• Dental terminology

• Typing

• Communication skills

• Cash handling

• Marketing

• Microsoft Outlook

• Performance marketing

Languages

• Spanish - Fluent

Certifications and Licenses

CPR Certification

Registered Dental Assistant

Driver's License

X-Ray Certification

Nitrous Oxide Certification

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