Data Migration Business Solutions

ROMMEL ZALDIVAR CLARIZ

********@*****.*** +614**-***-*** Marayong, NSW 2148 linkedin.com/in/rom-mel-35a6701a5 QUALIFICATION

AND AREAS OF

EXPERTISE

With 18 years IT experience with specialization in Data migration, Azure, and progressive in combining technical and business solutions to support overall corporate strategic goals. My ability to leverage operations and technology to exceed business objectives has led to my career growth and progression. I am looking to utilize my background in an IT role with an organization that rewards hard work, results, and success.

I. Experience and strong knowledge of concept deployment and support.

Microsoft Platform: Windows Servers, Active Directory, DNS, DHCP, GPO, TCP/IP, IIS, File Server, MSSQL, SCCM 2012 deployment, Office 365, GFI MailEssetials, Microsoft Exchange and Backup (Commvault). II. Cloud Computing: Knowledgeable in Amazon Web Services (AWS), Microsoft Azure, and Google Cloud

III. Linux Platform: Apache, MySQL, PHP, LDAP, reverse proxy, glassfish. IV. Network Security: Content Delivery Network – Incapsula and Cloudflare such as Website Security, DDoS Protection, Bluecoat, OpenDNS Symantec Endpoints Protection, Sophos Endpoints Protection & Triton - AP Endpoint DLP, Juniper, Pep link,

V. Networking: F5 Load Balancing Method, Cisco Meraki, VPN Cisco AnyConnect Secure Mobility Client, Structured Cabling. Winbox

(Mikrotik), FortiGate, Cisco devices

VI. Virtualization: VMware ESXi vSphere and Hyper-V Manager VII. Hands on experience of DNS Made Easy, Ultra DNS, and Entrust. VIII. Create and maintain comprehensive documentation for all implemented networks.

IX. Daily maintenance and problem resolution of operation system patches, Disaster Recovery, hardware, and software upgrades. X. ticketing tools: Jira, ConnectWise, OTRS, OSS (Operation Support System) and SNOW (Service Now)

XI. Monitoring tools: SolarWinds, Zabbix, Splunk, PRTG, Grafana, Ping Plotter. Opsgenies, AppDynamics, Grafana, Elasticsearch, Kibana, Centreon. Omnicenter10, Mag VPN(RDC), Cisco Meraki Dashboard) XII. Storage: Network Attached Storage (NAS) and Storage Area Network

(SAN)

CERTIFICATION SolarWinds Certified Professional

Microsoft Certified: Azure Fundamentals

Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure Security Engineer Associate Microsoft Certified: Azure Solutions Architect Expert EXPERIENCE App/Cloud Support Specialist/Team Lead - Accenture Philippines March 2021 – Aug 2023

Skills Developed / Key Responsibilities:

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Develop and update project plans for information technology projects, including project objectives, technologies, systems, information specifications, schedules, funding, and staffing.

Develop system specifications and interfaces for moderately complex components.

Provide primary support for installation of application releases into production.

Maintain applications according to SLAs.

Develop and manage work breakdown structure (WBS) of information technology projects.

Work across the Service Delivery Lifecycle on engineering solutions for new system rollouts, major/minor enhancements, and ongoing maintenance of existing applications.

Understand strategic direction, and implement methods and procedures set by management.

Work with team members to gather and interpret user/system requirements into design specifications.

Working with agile development teams in ensuring the environments are functioning for development and testing activities.

Provide performance feedback for project team members. NOC Support – Tier 3 – Concentrix

Aug 2020 – Feb 2021

Skills Developed / Key Responsibilities:

Monitor a Wide Variety of Network Systems, Servers, other Devices that Include, but Not Limited to Telecommunication Circuits -- LAN&WAN Systems, Routers, Switches, Servers and Firewalls, VOIP Systems, Storage, Backup, OS + Core Devices & Applications.

Provide Local IT Support to Client, Networking Devices, Servers, Other Internal Infrastructures

Troubleshoot/Resolve Tech Supp Issue(s) via Phone for the Customers Utilizing xDSL, Cable, Fiber, 3G & 4G, Wireless and ISDN/VPN Technologies - Coordinate w/ CLEC + ILEC and ISPs in Order to Resolve all Reported Technical Issues Provide Installation/Desktop Support to Users (As Needed) Production and Configuration of Router, Server, Network Equipment (New Installs, RMA's, etc.)

Provide Timely Response/Resolution to Incidents, Outages and Monitoring Alerts Utilizing - ITSM Platform, Procedures and Training; Accept Case Escalations from Analyst Teams and respond to (and Open) New Incidents/Cases + Call(s). Support Multiple Technical Team(s) in a '24x7' Environment w/ High Uptime Requirements; Work Closely w/ appropriate Team/s to Ensure that Proper SLA's are Met - - Complete & Update Trouble or Incident Ticket/s in an Expedient Manner Intermediate GOC Engineer – Ceva Logistics

Sept 2019 – March 12, 2020

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Skills Developed / Key Responsibilities:

Perform day-to-day administrator of CENTREON and associated tasks.

Perform day-to-day administrator for Cynet Endpoint Security tasks

Provide advanced technical support to ensure monitoring performance.

Maintain documentation for installation, configuration, and maintenance of system.

Monitor CENTREON activity to ensure optimum uptime and performance in a proactive manner.

Perform implementation and upgrades of monitoring tools

Provide advanced knowledge of network management tools; designs and plans the presentation of data to improve the efficiency in performing daily operations and proactive monitoring of the network.

Ensure security protocol, including record types, updates, and back-ups.

Participate in research and development of new tools and modules.

Provide on-call 24/7 support as needed.

Analyze & assess requirements; develop & oversee of implementation plan.

Configure monitoring thresholds and related alerting.

Create policy and procedure for establishing best practices in a GOC

Follow established policies and procedures; determine and recommend potential enhancements.

Escalation point from L1,

Coaching and conduct trainings in L1

Performs other duties as assigned.

Integrated Operation Center (IOC) Analyst – Nacoma Services Inc. Jul 2014 – Sept 2019

Skills Developed / Key Responsibilities:

1st line IT support to internal staff and to customers who are experiencing issues with IT and our sites.

Act as single point of contact for service impacting events

Identify, troubleshoot and correctly escalate incidents through the IT structure in a timely manner.

Coordinate scheduled and unscheduled maintenance, communicate maintenance or incidents business till the point of resolution.

Performs routine maintenance and administration task for infrastructure system such as patches, upgrades, hotfixes, user account management, and ad-hoc end user account.

Respond & resolve incidents within the SLA window and complete the details documentation.

Part of the SolarWinds admin team that build SolarWinds and manage alerts and adding nodes such as network devices and servers.

Manage nodes to remove and put back to rotation in F5 load balancer Configure and manage CDN (Incapsula/Cloudflare) security platform of Pinnacle

Configure and manage DNS Made Easy and UltraDNS of Pinnacle

Troubleshoot and configure Ubuntu Linux platform of Pinnacle.

Build PHP Application that pull data from Jira via Rest API.

Troubleshoot the IIS or the web servers of Pinnacle websites. PAGE 4

Troubleshoot and configure DNS, DHCP and Active Directory.

Troubleshoot VPN and remote access technologies, including but not limited to installation, monitoring, administration, backup and recovery, troubleshooting and tuning.

Installing and configuring and troubleshooting windows server 2003, 2008 and 2012.

Create, maintain, and update policies and procedures based on company strategies and requirements, reports and propose when they are no longer accurate.

Monitor computer system and perform proactive maintenance and take action on automated alerts

Provide application support to users of custom software packages

Control of access to corporate system.

Communicate project progress on regular bases with stakeholders and other interested parties.

Manage Vendors and Suppliers.

Other duties/tasks as assigned.

System Administrator - Emapta Versatile Services Inc. May 2013 - June 2014

Skills Developed / Key Responsibilities:

Managed multiple server environments for various Application Development Management groups

Managed overall operational network system

Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

Performed regular security monitoring to identify any possible intrusions

Responsible for email account creation and provides troubleshooting and fault-finding services for network problems.

Administer all server’s systems of the client.

Optimizes network and system services

Other duties/tasks as assigned.

IT System Engineer - iZone Technologies Philippines Jun 2011 – May 2013

Skills Developed / Key Responsibilities:

Managing and monitoring all installed systems and infrastructure

Installing, configuring, testing and maintaining operating systems, application software and system management tools

Ensuring the highest levels of systems and infrastructure availability

Proactively ensure the highest levels of systems and infrastructure availability

Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes

Maintain security, backup, and redundancy strategies system and security logs monitoring

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Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks

Participate in the design of information and operational support systems

Provide 2nd and 3rd level support

Liaise with vendors and other IT personnel for problem resolution Computer Network Engineer (Supervisor) - AMA Group of Companies Sep 2009 – Jun 2011

Skills Developed / Key Responsibilities:

Supervise the IT Technical Team on the day-to-day operation and identify needs.

Escalate operational issues to IT Operation COO if needed.

Evaluate the team performance through.

Provides weekly IT related reports of projects and issues

Support internal user with their technical issues

Work with Senior Engineers to develop and document best practices

Configure and managed SonicWall firewalls of AMA Head Office.

Support and administration of firewall environments in line with IT security policy

Setup and managed ISA 2004 Firewall and Endpoint Protection - Symantec Enterprise on different AMA Branches

Troubleshot and managed GFI MailEssetials of AMA Group of Companies

Perform Setup and manage CCTV, IP Camera (Hikvision DVR)

Managed and setup of Windows servers 2003/2008 include Campus Information System (CIS Ver 2) run as VB6 & SQL2000,

Managed and administrative AD, GPO, DNS, DHCP, File Server,

Upgrade data network equipment to the latest stable firmware releases.

Remote support of on-site engineers and end users/customers during installation.

Remote troubleshooting and fault finding if issues occur upon initial installation.

Establishing the networking environment by designing system configuration.

Maximizing network performance by monitoring, troubleshooting problems and outages.

Undertaking data network fault investigations in local and wide area environments, using information from multiple sources.

Securing network systems by establishing and enforcing policies and defining and monitoring access.

Flexible and willing to perform other tasks as assigned

Manage Vendors and Suppliers.

Software Support Engineer - ABE International Business College May 2008 – Sep 2009

Skills Developed / Key Responsibilities:

Perform administration support and monitoring of servers and infrastructures.

Perform maintenance and administration of Windows servers 2003/2008 include Campus Information System Version 2, run as VB6 & SQL2000, AD, PAGE 6

GPO, DNS, DHCP, File Server, ISA Server/GFI, Anti-Virus Server (Symantec Corporation Edition 8) Norton

Perform Imaging/Re Imaging student’s desktop machines every end of semester.

Perform Setup and manage CCTV, IP Camera (Hikvision DVR)

Perform regular and on-demand system backups.

Daily reports analysis of current network utilization as well as issues arising from therein.

Coordinate with the SD/COO with regards to IT requirements. Software Support Engineer - AMA Computer University Jan 2007 – May 2008

Skills Developed / Key Responsibilities:

Check the work efficiency of the computer hardware components like disk drives, monitors, keyboards, CPU etc.

Keep track of the students entering and leaving the computer lab. Supervise their activities while working on the computers

Provide technical support to end-users within the organization.

Perform Imaging/Re Imaging student’s desktop machines every end of trimester.

Perform Setup and manage CCTV, IP Camera (Hikvision DVR)

Daily reports analysis of current network utilization as well as issues arising from therein.

Coordinate with the IT manager with regards to IT requirements

Prepare reports and Inventory of hardware and software.

Perform regular and on-demand system backups.

System Analyst - Digitel Mobile Philippine Inc. SUN Cellular Jun 2003 – Nov 2006

Skills Developed / Key Responsibilities:

Maintaining established standards and targets adhering to all IT credit policies, procedures and guidelines

Perform IT credit reviews, audit, reinstatements and account maintenance.

Troubleshot problems with company networks and peripheral equipment, including hardware and software

Monitor, Configure and tuning of department database, including inputting and correcting data, determining format, researching data conversions, establishing data specifications, updating sources and ensuring data integrity

Installed and troubleshot problems with the mapping system, including installing new applications, installing upgrades and assisting users to solve software problems

Acted as a technical resource in assisting users to resolve problems with specialized and dedicated technology systems; implemented solutions and notified outsource providers as required.

Installed and maintained network systems and related peripheral equipment; performed network & system administration and security functions ensuring system & network integrity and security. PAGE 7

EDUCATION AMA COMPUTER UNIVERSITY, Project 8, Quezon City B.S. COMPUTER ENGINNERING - 2002

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