Customer Service Support
Resume:
Janica Taylor
Spring, TX *****
*********@*****.***
Communicative customer support professional looking to use my interpersonal and problem-solving skills to deliver swift resolutions. All while utilizing applicable knowledge to contribute company success. History of managing 50/60 inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Seeking to gain new experience to grow my career within. Authorized to work in the US for any employer
Work Experience
Guest Service Agent
Hilton
February 2023 to Present
Deliver personalized solutions to Hilton guests travel needs through customer service and reservation sales. Our goal is to provide the right solution for each customer.Every call is an opportunity to build trust with our guests and convert every customer into a lifetime Hilton guest. Service Desk Technician
PSI International-Bossier City, LA
February 2017 to March 2023
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Engaged end users and answered questions via email, phone, website live chat and in forums. Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Upheld quality control policies and procedures to increase customer satisfaction. Asked probing questions to determine service needs and accurately input information into systems. Phlebotomist/Lab Assistant
Hope Medical Group-Shreveport, LA
March 2015 to March 2016
Collect blood samples through Venipuncture and prepare samples for testing. Education
High school diploma
C.E. Byrd High School - Shreveport, LA
August 1995 to May 1999
Skills
• Software Troubleshooting
• CRM Software
• Technical Support
• Remote Access Software
• Operating Systems
• Troubleshooting
• Help Desk
• Live Chat
• Microsoft Outlook
• Customer Service Specialist Upbeat and Positive Personality Responding to Difficult Customers Understanding Customer Needs Call Documentation De-escalation Techniques
Customer Data Confidentiality Technologically Savvy Multitasking and Prioritization Quality Assurance Controls
• Customer service
• Live chat
• Typing
• Technical support
• Guest services
• Communication skills
• Marketing
• Salesforce
• SAP
• Order entry
Certifications and Licenses
Certified Phlebotomy Technician
April 2024 to April 2026
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