Customer Service Front Desk

CHRISTINE MOHN

Calgary, AB 403-***-****/ 587-***-****

************@*****.***

HIGHLIGHTS OF QUALIFICATIONS

• Knowledgeable and professional Receptionist skilled in administrative and customer service for 2 years with a Business Professional diploma from CDI college.

• Proficient with Microsoft Office (Excel, Word, Outlook& Powerpoint) utilized to track customer payments and communicated with customer via email.

• Attention to details with a positive attitude while multi-tasking different working jobs to be completed.

• Excellent verbal communication skills as an empathtic listerner that listened patiently to client's issues, complaints, and requests to offer comfort and support.

• Strong interpersonal skills as a friendly communicator and team player that supports staff.

• Independant worker able to work without supervision, coordinated customer payments

• Experienced in managing a fast-paced environment to meet deadlines and front desk operations.

• Has over 30 years of customer service.

WORK EXPERIENCE

Big sky Call Center March 2022-June 2022

Call Agent Calgary, AB

• Recorded all customer nmes and contact information in an orderly fashion by using company's software.

• Answering calls by using the company's call management system and other software.

• Assissted 90 + customers per day providing solutions in a polite manner using active listening to ensure customer retention.

Champion Driving School, Calgary, AB May 2019-Aug 2021 RECEPTIONIST (PART TIME)

• Greeted customers with professional approach and provided friendly knowledgeable assistance regarding courses, appointments and bookings.

• Manages customer complaints and questions with professional courtesy, directing customers to staff and owner as needed.

• Compose, sent and received invoices and payments, processed payments and updted accounts to reflect balance change through Excel according to company processes, procedures and policies.

• Composed, send, and receives and distributes correspondence through letters and emails.

• Updates daily/weekly schedules as well as the monthly calender for management and staff.

• Records accurate messages for staff and management to facilitate open and speedy communication.

• Enters data in Appointment Plus software to keep records of client's confidential information.

• Provides administrative support including filing, faxing, collating and photocoping.

• Oversaw office duties, including organizing and cleaning the work space.

• Confirms transactional data by verifying name and payment information with clear correspondence and fees to patrons

Quality Driving and Motorcycle School April 2018-Oct 2021 RECEPTIONIST (PART TIME)

• Answered incoming calls in a timely, courteous, and professional manner.

• Received voicemails in the company mailbox and forwards messages to the apprropriate staff member.

• Updated appointments, schedules and rescheduled appointments for instructors and students.

• Performed clerical duties such as filing, photocoping, faxing and collating.

• Organized and filed customer's invoices and payments.

• Scheduled appointments and maintained and updated appointment calendar for staff members.

• Handled customer's questions and complaints with professional courtesy.

• Kepted the office workspace clean and tidy at all times. L3J IMMAGRATION CONSULTING INC., Calgary, AB Sept 2013-Nov 2012 ADMINISTRATIVE ASSISTANT PRACTICUM STUDENT

Performed clerical duties: scanned documents for backup, filing, emailing, filling out immagration forms and greeting clients, closing files and listed personal documents to be returned to the client.

VOLUNTEER EXPERIENCE

Birch View Nursing Home, Birch hills, Sask

Summer Volunteer

Education

CDI COLLEGE Graduated 2014

BUSINESS ADMINISTRATIVE PROFESSIONAL

Prep Person- Wellingtons Restaurant 09/2001- April 2020

• Maintained high standards of customer service during high- volume, fast- paced operations

• Follows procedures for safe food preparation, assembly, and presentation.

• Communicates clearly and positively with coworkers and management.

• Takes initiative to find extra tasks when scheduled duties were completed.

• Resolved complaints promptly and professionally.

• Prepared and arranged appetizer salads and desserts for the line cooks.

• Operated a variety of food appliances and equipment.

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