It Support Customer Service
Resume:
RICHARD V. JASINSKI
** ********* **, ********* ** 14607
585-***-**** ****@**********.***
OBJECTIVE
To use my many years of managing IT support personnel and customer service to help an organization excel
SKILLS & ABILITIES
I have over 25 years of experience in IT support and lead generation programs for fortune 500 companies and major non- profits. This experience includes companies like Eastman Kodak, Xerox, CNA insurance, Mass Mutual Insurance and AARP. I have used many tools to build the databases including SQL, Microsoft Office Products, SAS and Crystal Reports. My approach is to fully understand an organization’s support then manage and train support personnel in best practices in support EXPERIENCE
September 2022 - Present
June 1991-August 2022
September 1993- June
1995
Meta Market Pro Consultant, Sutherland Global Services Supporting Meta advertisers on marketing campaigns via Facebook Ads Manager
As of September ’23 also a Subject Matter Expert
President and Owner, The Ogden Group of Rochester, Inc www.ogdengroup.com
· Providing database support services
· Management a staff of 20 professionals in client support function
Adjunct Professor St. John Fisher College
January 1979- May 1991
Sr VP and Chief Information Officer, Saatchi & Saatchi Direct
· One of the founding members of the management team that build the direct marketing agency.
· Build a support staff of 30 people to support fortune 500 companies marketing campaigns
Page 2
September 2022 - Present
June 1991-August 2022
September 1993- June
1995
Meta Market Pro Consultant, Sutherland Global Services Supporting Meta advertisers on marketing campaigns via Facebook Ads Manager
As of September ’23 also a Subject Matter Expert
President and Owner, The Ogden Group of Rochester, Inc www.ogdengroup.com
· Providing database support services
· Management a staff of 20 professionals in client support function
Adjunct Professor St. John Fisher College
June 1975-December
1978
Programming Supervisor City of Rochester, NY
EDUCATION
May 1970
References:
Mark Peterson
Rochester Practice Leader
Lawley Insurance
Nancy Johnson
Non Profit Consultant
******************@*****.***
AAS degree, Alfred State College
LEADERSHIP
Former President of The Wheatland NY Chamber of Commerce Former Board member of Unity Hospital, Rochester NY Two time President of the Scottsville, NY Rotary Club
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