Customer Service Representative
Resume:
ARNEL PEÑARANDA
Condo Aspace Asoke-Ratchada, E Building, Asoke-Dindaeng, Din Daeng, Din Daeng Bangkok 10400
Email Address: *************@*****.***
Contact #: (+66) 98 – 975 – 3861
.
PERSONAL INFORMATION:
Age
:
29 Yrs Old
Birth Date
:
November 3, 1994
Place of Birth
:
Cebu City
Nationality
:
Filipino
Height
:
5’7
Weight
:
110lbs
Blood Type
:
AB+
AREAS OF EXPERTISE:
●Proficient in handling high-pressure situations
●Capable of working independently with minimal supervision
●Strong interpersonal and communication skills
●Computer literate
EDUCATIONAL ATTAINMENT:
TERTIARY:
University of Cebu - Main Campus
Address:
155 A Sanciangko St. Cebu City, 6000 Cebu
Course:
Bachelor of Science in Business Administration major in Management Accounting
Year Attended:
2011 -2015
WORK EXPERIENCE:
Customer Service Representative
Teletech
Cebu 3 Ayala Business Park Mall
January 2016 –July 2017
- Provided high-quality customer service by addressing inquiries and resolving issues efficiently.
- Managed a high volume of inbound and outbound calls in a timely manner.
- Maintained customer satisfaction ratings through effective communication and problem-solving skills.
Accounting Specialist
JRB & C Management and Services Inc. (BPO)
8th Flr i2 Bldg, Jose Maria del Mar Street. Cebu IT Park, Cebu City
August 2017 – June 2018
- Managed and processed accounts payable/receivable transactions.
- Assisted in preparing financial statements and reports.
- Conducted regular audits to ensure accuracy and compliance with financial regulations.
Technical Support
Alorica Philippines Inc.
5th floor Skyrise Building 1 Asiatown IT Park, Apas Lahug, Cebu City, Cebu
July 2018 – December 2018
- Provided technical assistance to customers experiencing issues with their products or services.
- Diagnosed and resolved technical hardware and software issues.
- Documented all technical issues and resolutions in the company database.
Technical Support
Teleperformance
4/F Insular Life Cebu Business Center Mindanao Ave. cor. Biliran Road Cebu Business Park, Cebu
City
December 2018 – April 2019
- Offered technical support and troubleshooting for various products and services.
- Maintained a high level of customer satisfaction by delivering prompt and effective solutions.
- Collaborated with team members to improve technical support processes.
Customer Service Representative (Healthcare Account)
Conduent
Skyrise Beta, Cebu Business Park, Cebu City, Cebu
May 2019 – March 2021
- Assisted healthcare clients with inquiries related to insurance claims, coverage, and benefits.
- Ensured compliance with HIPAA regulations while handling sensitive customer information.
- Resolved customer issues and escalated complex cases to appropriate departments.
Customer Service Representative
Continuum
Skyrise Alpha, Cebu Business Park, Cebu City, Cebu
March 2021– October 2022
- Delivered exceptional customer service through various communication channels.
- Handled customer complaints and provided appropriate solutions and alternatives.
- Achieved performance targets and contributed to team goals.
Customer Service Representative
AWP Services
Petchaburi, Bangkok
November 2022
- Provided support to customers with travel insurance inquiries and claims.
- Assisted in processing claims efficiently and accurately.
- Maintained detailed records of customer interactions and transactions.
AFFILIATIONS
Junior Financial Executives
Member
2011-2015
REFERRED BY
Marnie Borres
Conduent
Supervisor
Niel Flores Ramiro
Conduent
Supervisor
Mr. Florenz Baylosis
Allianz
International Travel Claims Consultant
+66 92 – 719 - 9659
Contact this candidate